Question about SanDisk 2GB Cruzer Micro SDCZ62048A10 Hard Drive

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USB 2.0 when i connect USB 2.0 pan drive in my window XP it give error message This device cannot start. (Code 10)

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  • juniv Mar 06, 2008

    i can't get another computer to read what's on my flash drive. you can see it but, it will not open.... :/


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Hi sharad,

Generally the Code 10 suggests that the USB device is faulty (or the USB port/controller on the computer). There is also a possibility that you need a correct driver for the device.

Have you tried plugging the device into a different USB port? On many computers that have USB ports on the front, those ports are legacy (version 1.1) USB ports and you should try the ones in the back first.


Posted on Mar 05, 2008

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Seagate External Drive Errors

It is always a good idea first to check the Disk Management before the Device Manager.
  1. Right-click on My Computer.
  2. Click on Manage.
  3. Choose Disk Management from the left column.
  4. Try to find the external drive in the lower window. It should be "Disk 1" or some other number (but not Disk 0).
  5. If it is displayed there, you can troubleshoot it inside the Disk Management (for XP/2000) (for Vista)(for Windows 7). If not, continue on.
  6. Then choose Device Manager from the left column.
  7. Choose Disk drives.
  8. If the drive is not seen there, check under Universal Serial Bus Controllers (if the drive is connected via USB). The drive should appear as a USB Mass Storage Device.
  9. If a yellow ! icon is displayed next to it, double-click on the drive.
  10. A Properties window will appear and will probably say "This device is not working properly" and will give either (Code 28) or (Code 10).
  11. If Code 10 appears, the drive has most probably failed. Verify by trying the drive with another USB cable or port, or on another computer.
    If the drive does not work on the 2nd computer, the drive is probably defective. You can begin a replacement request at our Warranty Services Page.
  12. If Code 28 appears, you will need to test the drive on another computer.
  13. If the drive functions correctly on another computer, the Windows USB drivers are corrupted or missing. You will need to try to reload the USB drivers for the operating system by inserting your Windows install CD, rebooting, and attempting a Repair/Restore.
    warning.gif This can be dangerous to your data and you should disconnect your external drive before attempting this.
    If the drive does not function correctly on the 2nd computer, it is probably defective. You can begin a warranty replacement at our Warranty Services Page.

    For Vista and Windows 7 Only: If the drive works fine on another computer, there are a few steps to follow while the drive is connected to the original computer:
    1. Right-click on Computer and choose Manage.
    2. Double-click on the Device Manager.
    3. The device will usually appear under "Other Devices" or "Unknown Devices"; right-click on it and choose Uninstall.
    4. Once it has disappeared from the Device Manager, disconnect the device.
    5. Open a Windows Explorer window (right-click on Start > Explore).
    6. In the address bar, type c:windowsinf and press Enter. For Windows 7 type c:windowssystem32driverstore and press Enter.
    7. Delete the file INFCACHE.1.
    8. note.gif If you get an error when trying to delete this file, try the following steps:
      1. Right-click on INFCACHE.1.
      2. Select Properties.
      3. Click on the Security tab.
      4. Click Edit to edit permissions.
      5. Click Add to add Group or User name.
      6. Click on the user name under which you are currently logged in.
      7. Click on the Full Control box in the lower permissions section, then click OK.
      8. Delete the file.
      9. Reboot and reconnect the drive. The file should be rebuilt, correcting the problem.
      10. If that fails, you will need to try to reload the USB drivers for the operating system by inserting your Vista install CD, rebooting, and attempting a Repair/Restore.
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How can I install the driver for My Passport WD External HDD 500GB online?

It is a "plug-and-play" device, and Windows XP/Vista/7 are "plug-and-play-aware" systems.
So, just connect it, and Windows should recognize it.

Are you getting any error-messages?
What is happening?
What is not happening?

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1 Answer

It gives a cod 10. What can I do


If you received a (Code 10) error and have more than one USB device inserted, remove the devices and insert the Kingston DataTraveler by itself. This error may be an indication that your particular system cannot support more than one USB device at a time.

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Try changing the USB cable that connects the hard disk to the computer, this message usually comes when the cable is damaged.

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I have a Maxtor Personal Storage and I am

I found this info on Seagate forum (Seagate owns Maxtor).

The error 10 is an indicator of a drive gone bad. But, there are a few on there that say they were able to get them working again. If you device is under warranty, try working with Seagate support first for a replacement. If you have data on them, you may need a recovery specialist to salvage that data.


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1 Answer

Western Digital Passport 160 GB external HD won't load.

WinXP SP2 blocks the use of the drive because it thinks it draws too much power. But there is a simple procedure to override this (from WD site):

Under Windows XP, an error message of "Power Surge on Hub Port" or "USB device has exceeded the power limits of it's hub port" is displayed when connecting a USB device to a USB port on a computer or Hub.

Under some computers, USB devices are only allowed to draw a maximum of 500 milliamps (mA) per connection from the USB port on the computer system or from a USB hub. Under the Windows XP Operating System, with the release of Service Pack 2, if a device attempts to draw more than this (500 milliamps), a USB port balloon message is displayed to indicate this over current condition. When connecting a USB device that draws power from the USB bus, a very brief over current condition is sometimes detected by the OS, and the warning message is displayed.

This message has no affect on the functionality of the USB port. The USB hard drive should still function correctly on the USB port regardless of the error message. To prevent the USB Power Surge Alert message from displaying, please complete the following steps:
Click on Start.

Click on Control Panel.

Double-click on the System Icon.

Click on the Hardware Tab.

Click on the Device Manager button.

Click on the + next to Universal Serial Bus Controllers to expand the selection.

Right-click and select Properties on any listing that displays USB UNIVERSAL HOST CONTROLLER.

Click on the Advanced Tab.

Check the box that says: Don't tell me about USB errors."

This works fine, and the drive works fine afterwards. I suspect it actually draws less power than they say. Maybe it has a brief power draw spike on startup, but it's running power seems less. In any case, it works fine without the Y cable. I do think it is tacky that WD doesn't give the cable for free, since my $7 Sabrent 2.5" Hard drive enclosure came with a y cable.

But most likely the drive will work fine for you. It is a lovely quiet drive, and takes up no space at all.

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Have you tried also plugging in the DC usb cable into the traveldrive? I was having problems where my computer wasn't working properly with my drive unless I had it either plugged into a powered usb drive/hub or I had the DC plug in as well.

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wow i think i solved it by just giving your mom the Alabama Hot Pocket while i licked your sister. that seemed to work pretty well.

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