Question about Siemens SpeedStream Modem (4100) (SS4100)

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4100SS Power Button fails

Modem went off one day no lights, so I started looking for answers. Found out if you just lightly tap the power on/off button the modem lights go off and you can turn the switch off and back on, then it works fine. But each time you just touch the on/off button the modem goes off. The modem is 1 year and 4 months old. Just web surfing. Is that a short in the on/off button? Would you replace the modem?

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  • a lawson Mar 24, 2008

    My modem doesn't come back on at all anymore. We were just switching it off and then on again and it would come back on, but now, it seems that the on / off button is just burned out or something. It won't come on. Will Siemens replace the modem?

  • Anonymous Mar 31, 2008

    Same problem: power button is VERY finicky, seems to need the "Fonzerelli touch" to get it to come on and stay on. Ours is about 15 months old and use is moderate.

  • Anonymous Apr 09, 2008

    My button is doing the on/off thing. Out of warranty. Leave it on until it burns out completely?

  • Anonymous Apr 28, 2008

    The Siemens SpeedStream 4100 modem has a faulty switch. The modem originally supplied by A T & T on DSL Subscription failed after 15 months. Switch fails to let power stay on when pushed in. Bought a new modem in identical A T & T packaging at Circuit City. This was the identical modem. Switch has failed on this modem in 7 months. Circuit City only guarantees for 30 days. A T & T refuses to honor warranty because I did not purchase it from them. I've spent literally hours trying to find a contact at Siemems to find out if they will stand behind the product. Anyone know how to contact Siemens on this problem?

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I also had this problem with the 4100. This is what I did as a "Lo-Tech" fix. If you push in your power button and hold it in, and your modem powers on, then this should work for you. First unplug all cords. Turn the modem over and remove the small phillips screw from the bottom. Next, gently pry apart the two halves of the case. There are 4 tabs total. I found working back to front the best way. After removing the top half, gently pull the circuit board up and out. Now for the magic. Get yourself a twist-tie. Push the button all the way in, and wrap the twist tie around the whole button. Twist it down tight, and put everything back together. You should be good to go. If this doesn't work for you, or holding in the power button doesn't power up your modem, you could try just blobbing some solder over the three pins on the bottom of the board, under the switch. This should bypass the switch completely. Either way, you can cycle your power on and off with the cord instead of the button. Hope this helps!

Posted on Jan 25, 2009

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Most companies give a warranty or modem replacement if it's within a year old. contact your ISP & check if they can replace it or give you a new discounted one. also, try using newer or latest modem versions.

Posted on Apr 23, 2008

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