Question about HP Pavillion ZV6000 Athlon 64 3500+ 15.4in WideScreen w/ 512MB/80GB/DVDRW/Flash Slot (PCLHCA6435512WWD) PC Notebook

2 Answers

HP zv6000 battery problem

My mom and I each bought an HP zv6000 configure-your-own laptop a bit over two years ago. The only difference between them is that her processor is a bit faster (hers is the 3500+ and mine is the 3200+; I can give all the deets but I don't think you'll need them).

Nearly a month ago, Mom unplugged her laptop to move it and it immediately died (as though there were no battery installed at all). She tried removing and reinserting the battery, switching to a new outlet, and, finally, using my power cord instead of hers. Nothing worked. She then ordered a new battery (it is HP-branded and new, though she bought it on eBay).

While we were waiting for it to arrive, I suddenly began having the same problem with my computer, nearly three weeks later! I had never had a problem with it before, though the battery life has diminished drastically in the past few months. We figured it was just time for a new battery for me, too, but I waited until hers came to decide whether to order it from the same seller.

When the battery arrived, she installed it--but the battery information screen showed a battery icon with a red X through it, and a battery life of "0." She left it to charge overnight, but it did not charge. We then put the battery into my laptop. It showed the same thing, but added "charging" next to the battery, for a short time. Then that disappeared and the battery did not charge. Unplugging the laptops with the new battery installed yields the same result as before--the computer turns off immediately. Both old batteries and the new battery make the "charging" light on both laptops come on briefly when first installed, but then they go off and no charging occurs.

I would think was a problem with her laptop no longer recognizing the presence of a battery and therefore neither charging it nor using it for power, but that mine began doing the same thing after hers did. Is this just coincidence? What do we do now?

I'd appreciate any help you can give. Sorry for the length of this!

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  • 6 more comments 
  • jtv7220 Mar 04, 2008

    I've got the same exact issue with a HP Pavilion zd8000? Has anyone come across this and more importantly discovered a cause/solution?

  • bardolator Mar 11, 2008

    Yes, we can run them both without battery packs; that's the first thing we tried after switching batteries. :) BUT--we're still not sure whether it's the batteries that are bad or whether the computers aren't "recognizing" and charging the batteries. This is an issue because the replacement battery she bought didn't charge in either of our computers.

    They're both out of warranty, alas. :(

    (Thanks for any help!)

  • bardolator Mar 12, 2008

    Supposedly the battery was new (she didn't get it from HP). These days, how can you ever really know? :(

    She contacted HP, explained the situation, and asked if there was a way to check whether the system was a) recognizing a battery and b) charging. Once they found out that the computers weren't under warranty, they wanted us to send them both in to the tune of big bucks. I understand that they're not going to support a machine that's out of warranty, BUT as the question she asked was a fairly general one that didn't require their mad troubleshooting skills, I'd think HP would tell her whether there's a test for that sort of thing, or a diagnostic you can run from the installed support software, etc. Dell used to be FANTASTIC about that back in the day; my desktop was out of warranty but, not only did they answer my general question, they talked me through the solution step by step (even knowing it was out of warranty). I hear they've changed, as well, though. It would be nice to find a company that believed in its products enough that they'd offer REAL customer service. If I could find a company like that, I'd probably find the manufacturer of my next computer--

  • chefst Apr 17, 2008

    Almost same problem. Wife was on computer, screen flashed message 'going into hibernation". Shut down, will not restart. Blue battery indicator blinks when battery is in and power button is held, nothing when battery is out & power cord is plugged in. Green light is on ,on power adapter. Can the power cord be tested to see if it is operating correctly? Same HP zv6000 about 2 years old.

  • mewaste Oct 10, 2008

    Exact same problem.  I would try buying a new battery, but it seems that may not do me any good.

  • Anonymous Dec 14, 2008

    my zv6000 after two years is now my internet machine only, it wont hold a charge however werks fine pluged in, so I have after lots of research decided that the product i bought was total waste of a grand.... however i use a crossover cabel and basically my desktop never sees the internet now! so if I get some funky virus its on this peice of **** hp laptop that every 2 ms I have to take apart and clean out the heatsinks and fans just so the core stays below 70c But it works great as an additional pc to a desktop system, lol

  • mike0326us Jan 28, 2009

    Where are the batteries in HP DV1000 laptop located? I cannot find where they are.

  • bardolator Apr 01, 2009

    ^^ Thanks, seeandy, but we bought SEVERAL new batteries and nothing worked.

    My solution?  I bought a Mac with an AppleCare warranty.  At least they're standing behind their product so far (and I can take it in to an authorized repair shop locally instead of sending it in)....



2 Answers

I am having the same problem when the power cord is plugged directly to the computer - power light flashes - once battery is dead so is the computer. I have a docking station that plugs into the big port on the right side - that still works and does charge the battery. The thing that sucks is once the battery dies - I am back to the docking station. At least you could use the computer as a "Desktop" before shelling out a grand for another laptop! You can pick up a docking station pretty cheap.

Posted on Jun 19, 2008

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Try this...can you run them without batteries, just on power from the power pack? that will tell us if those are the culprits?

and in meantime, check your warranty status for FREE here

Posted on Mar 11, 2008



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