The shredder got jammed with wet paper and the feed slot was full of compacted dry paper when I inherited it. I cleaned out the slot and got as much of the compacted paper out as I could. However the rubberised area just above the shredding spindles doesn't open when you feed paper in. The sensor works, as the pap[er is fed in the shredder starts to operate but the paper can't get past the 'closed' rubberised area just below the slot sensor. Any ideas?
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From your description, experience tells me there is something jamming the mechanism. If plastic or clay coated material has been shredded, there will be residue between the grinding wheels that will require use of a utility knife and a pick to remove bit by bit. You will have to apply power periodically to rotate the mechanism and give access to new areas to be cleaned.
Spray with WD-40 or similar lubricant/release agent and let it soak for a while, the remove anything that's jamming the sensor with tweezers and switch the unit on and keep cycling between auto and reverse for a minute or two until unit gets unjammed. Then to reduce friction and to protect the blades use some oil in the feed opening, especially after using WD-40
Check the Power
Ensure that the shredder top is firmly placed in the shredder basket if the unit will not operate. If the top is not in place the feeder will not work and accept any paper. Make sure it is firmly plugged into the wall outlet and that the outlet is active.
Rest the Shredder
Let the shredder cool down if the shredder has been running continuously for a long time. It may have overheated and needs to be left in the off position for at least 30 minutes to reset. Verify the basket is empty or not too full as that will cause the shredder to deactivate.
Clear Paper Jam
Rotate the shredder into "Auto" and reverse to loosen any paper jam that is stopping the gears. Pull out any papers that are sticking out from the shredder feeder. If there is no progress then unplug the shredder and remove the shredder top from the bin. Turn it upside down and use tweezers to free any paper that is blocking the gear.
Auto Mode Not Working
Select the "Auto" option and feed paper into the center of the feeder tray if the shredder is only working in reverse mode. The sensor is located in the middle of the feeder tray and could be blocked by jammed paper. Use an index card to firmly unblock any paper that could be blocking the sensor.
Your meticulous cleaning may have overlooked embedded residue from coated paper or paper laminated with plastic. It may be necessary to use a sharp pick and even a utility knife to remove the material bit by bit.
Disconnect the power cable and remove the cutter head from the top of the paper bin. Turn the shredder head upside-down and remove the screws holding the shredder head cowling together. Open the cowling and you will see the slot where the sensor fits (on one side of the paper feed slot bottom side.
there is paper jammed in front of the sensor. it was likely caused by feeding too much paper into the shedder at one time and now a chunk of shedded paper bits it blocking the sensor from seeing that the shedder is clear
You'll have to unplug the machine, then remove the screws front (inside door or cabinet) and rear to remove the top cover. Insure that the safety cover arm which contacts the microswitch is not broken or the microswitch is out of adjustment.