Question about Maytag Neptune MAH5500B Front Load Washer

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Won't Run My eight year old Maytag Neptune only hums when I pust the start button. Rotating through the cycles, water runs, drain drains but no spin, just clicking and humming. Thanks, Tomm

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  • Anonymous Mar 16, 2014

    Will fill with water will not sin or drain just hum you push off will not you have to uplug

  • Anonymous Mar 18, 2014

    humming noise, but no draining

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The humming usually means the motor is trying to start but can't either because of weak windings or not enough electrical power. Need to check the motor control.

Posted on Mar 02, 2008

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Posted on Jan 02, 2017

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Maytag Neptune washer machine won't spin or fully drain


    • 1 Open your home's breaker box and flip the circuit breaker switch to "On." If it is already set to "On," flip it to "Off" and then back to "On" to reset it. A power surge may have interrupted your wash cycle so the drain/spin cycle never actually started.
    • 2 Move the washer away from the wall and straighten the drain hose if it is twisted or turned in a way that makes it difficult for water to flow through it. Replace a kinked hose with a new hose.
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    • 3 Push on the washer door to make sure it is fully closed. The washer will not drain or spin unless the door is closed tight. Press the "Start/Pause" button after you close the door.
    • 4 Wait for about 30 seconds after you press "Start/Pause." The washer will not operate until it has been able to fully lock the door and restart the drain process.
    • 5 Run the clothes through a complete cycle again, making sure you use cold water if there are a lot of suds in the washer. Too much soap in the washer can make it hard to drain. Use high-efficiency or low-sudsing detergents on subsequent uses.

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Well your drain pump needs attention for sure. There could be an object lodged against propellers or it may need to be relaced. Try unplugging the connector that goes to the pump and plugging back in. Also try tapping the the motor part of the drain assembly while in spin cycle before replacing. Good luck.

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My Maytag® Neptune® washer filled with water, but it won't spin or drain-what now?

Start by making sure the machine is plugged into a live (working) electrical outlet. Then check the appropriate circuit breaker and reset it if necessary (or check the fuse if you have a fuse box).

Next, inspect the drain hoses and remove any kinks. Take a look at the drain, too - if it's clogged, call your usual drain service person.

Then close the washer door and firmly press the START/STOP button. In a few moments, after the door locks, the washer should begin to spin. (For your safety, the washer will not tumble or spin unless the door is closed and locked.)

If this doesn't work, please contact Customer Service at 1-800-688-9900 for toll-free assistance and service scheduling if necessary.

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