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The only experience that I have with this type problem was from having dishes blocking the soap door. You can tell if this is the problem when you open the door. The soap door will then open and the soap will run down the door.
Check the way you're loading your dishwasher. Sometimes large plates or baking pans can block the door of the dispenser. The latch unlocks but because the door is blocked, the detergent can't get out. Once you open the main door, the dispenser door may pop open and looks as if it has been in the fully opened position when it was actually held in place by that large utensil!Cutting boards are major blockers as well. I hope this helps. If it does, please come back to fixya and rate my answer
The soap door is opened by heating a bimetal bar that bends when electricity is applied. This prevents the door from opening when the cycle is momentarily selected preventing the soap from dumping. The unit is behind the soap cup in the door.
Dishwashers use Bi-Metal strip to
allow the dispenser to open/close. This strip when heat up causes the soap door
spring to open up the dispenser. If this strip is not heated doesn't allow the
door to open. The strip may not be getting 120V or maybe disconnected. Newer
(plastic liner) dishwashers use a wax motor to open the soap dispenser. The
plunger inside the wax motor slowly moves and pushes the plunger and door
open. And, if this wax motor doesn't receive 120 volts, then it'll not work.
Please check the voltage to the wax motor/Bi-metal strip; also inspect the
connections to these.
Hi Dishwashers use Bi-Metal strip to allow the dispenser to open/close. This strip when heat up causes the soap door spring to open up the dispenser. If this strip is not heated doesn’t allow the door to open. The strip may not be getting 120V or maybe disconnected. Newer (plastic liner) Maytag dishwashers use a wax motor to open the soap dispenser. The plunger inside the wax motor slowly moves and pushes the plunger and door open. And, if this wax motor doesn’t receive 120 volts, then it’ll not work. Please check the voltage to the wax motor/Bi-metal strip, also inspect the connections to these. Please revert for any further assistance. Daniel
If the water to your kitchen tap is above 120 to around 145 your machine is getting hot water. If not your need to adjust your hot water heater.
It is fine to open the DW door during the wash cycle. The unit will hold the wash cycle. Open the door during the start of the wash cycle (not rinse) and see it the dispenser door is open. If not it could be the timer is not sending the proper signal to the dispenser on when to open. This would be a timer issue and you would want to replace the timer. I doubt that this is it but it is possible.
Hope this helps.
close the soap door and put into diagnostics. most models you can do so by pushing heated dry-normal-heated dry-normal. let it do its test and if the soap door opens during the test cycle, most likely the soap door assembly needs to be changed.
Make sure that there is nothing blocking the soap door from opening fully when the dishwasher is shut. This happened to me and I also thought that the soap door was opening during the cycle when it actually only partially opened during the wash and then popped open fully when I opened the dishwasher at the end of the cycle. So some, but not all, of the soap was used.