Question about Arris SURFboard SB4200 Modem

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Lost pc fax capability

I noticed that my phone line is directly connecter to phone #1 on the modem, but no connection is going into the phone jack on my pc, should a seperate line be going from the pc to the modem into phone #2? Is that the reason I can not send a fax?

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  • Anonymous Mar 29, 2014

    no modem on phone jack on pc to connect phone line

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The way you should set it up is use a splitter at the wall. One phone cord will go to the modem, a separate phone cord with a dsl filter on it will go to the modem on your pc. This will give your pc the capability to fax provided you have the software.

Posted on Mar 01, 2008

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2 Answers

Would like to connect a fax but only port 1 or (tel 1) port 2 does not work, should i send back to comcast or reset modem


There is nothing wrong with your modem. Comcast charges extra for a second line. Depending on your model of fax machine, there should be both an input ond an output on the back of the fax machine. Plug the fax machine into line 1 on the modem. Then, plug your phone into the input on the back of the fax machine. If you fax does not have both in and out, then you can purchase a "Y" phone line adapter from your local electronics store.

ps. VoIP is a digital line... Facsimiles are analog signals... Sending analog signals over digital lines is not recomended. If you are wondering "why?" (and understand tech jargon) VoIP is sent via UDP, which is a connectionless protocol (does not retransmit dropped packets) Fax machines use TCP, which does resend dropped packets. This variance in Qualiy of Service sometimes cases strange activity such as both lines (sending and receiving) dropping connections, faxes taking a long time to transmit (due to constant resending loops), etc. It does work... kind of. I would just not assume that faxes made it to their destination until it gets confirmed.

Dec 31, 2010 | RCA DCM425 DIGITAL CABLE MODEM (RCADCM425)

Tip

Troubleshooting for modem.


Problem:-
User's modem does not dial or does not connect.
Tip:-
Prove that computer is connected with phone line and check that phone line contains dial tone.Therefor check that connection is connect or not.
  • Connection may not be less than six feet (1.8 meter).
  • Check dial tone by plug in the phone in phone jack.
  • If user has many more services (such as call waiting,call messaging OR voice mail) then check that these all are cleared or not and check call waiting is disabled while using modem.
  • Disconnect any answering machine,fax machine or printer which are on line with modem.
  • Check that are you not using digital,rollover or PBX line?These type of lines not works with modem.
  • Try with another phone line. (For this, you have another phone number or another phone line).If user connected with another line then you need to complain in phone company.
  • Try to connect modem with low connection speed.

on Apr 13, 2010 | Modems

1 Answer

I have Linksys modem no AM300.I try and send a fax and it will not go through Error report "NO Answer" BUT I know fax machine on other end is ok.Internet is ok.Can you help John


Even though you have internet, have you connected a phone line? Most fax machines/software rely on the phone line. I don't know how you are sending a fax. If you are sending a fax directly from an all-in-one, you'll need to connect the phone line to the back of that device. If you're sending a fax using a program on the computer, you'll need to connect the phone to the back of the computer.

You can temporarily disconnect your land-line phone and connect it to the all-in-one or computer. Just remember to reconnect it when you are done so you can receive phone calls.

I hope this helps!

Sep 07, 2009 | Linksys Modems

3 Answers

No Dial tone using Symantec Winfax Pro 10 on Windows 98


Check the physical connection of the phone line to the computer make sure that it is connected to phone line symbol of the Ethernet adapter. Then make sure that the driver of the adapter is installed properly on the computer or you can try to scan the hardware first before the re-installation of the driver using the adapter.

May 26, 2009 | Conexant chipset 56K V.92 PCI Data/Fax...

2 Answers

Clearwire VOIP ph adapter + Can only connect 1 phone downstairs


http://www.allnet-italia.it/img/speciali/pdf/777702433.pdf

if you need more call me at 804-372-RROD

May 03, 2009 | Linksys SPA-2102 NA Analog VoIP Adapter...

2 Answers

Do I need a 56K PCI Data Fax Modem for my new computer? If yes, why? If not, why? Thxs.


You only need a modem if you are going to be on a on a dail up internet connection or want to use your computer for faxing.

If you are using a broadband internet connection like cable or DSL, then the modem is not needed.

Hope this helps

May 02, 2009 | Intel PC TEL 56K (pctel56k) Modem

1 Answer

Connection of motorola sm56 speakerphone


hi
i have problam driver for creative fax modem d15663

Apr 12, 2009 | Arris SM56 (SM-56-PCI) Modem

2 Answers

Siemens gigaset se587 wlan dsl


HI

A flashing ADSL light on the router means its not getting constant broadband signals. Make sure it is connected to the adsl filter without any extensions and the filter should be directly connect to the main phone socket and not to an extension socket. Also check if the phone socket has 1 or more than 1 ports on it. If it has two port its most likely a SSFP socket which does not require a filter as it is inbuit.If all the connections are fine try changing da filter.

Sep 07, 2008 | Siemens (120-5830-001) Modem

1 Answer

Configuring DSL for All RJ-45 Jacks


the simpliest way is to have a wireless/ wired 4 ports router and install it beside your modem and locate where your Cat 5 cables central end is. Identify the Cat 5s that are connected to the 5 locations of your PCs if all of them are not capable of wireless connection you need to add a switch (4 port or 8 port) which you also need to connect to one Lan port of your router.

Hope this helps.

Apr 11, 2008 | Modems

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