Question about Arris SURFboard SB4200 Modem

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Lost pc fax capability

I noticed that my phone line is directly connecter to phone #1 on the modem, but no connection is going into the phone jack on my pc, should a seperate line be going from the pc to the modem into phone #2? Is that the reason I can not send a fax?

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  • Anonymous Mar 29, 2014

    no modem on phone jack on pc to connect phone line

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The way you should set it up is use a splitter at the wall. One phone cord will go to the modem, a separate phone cord with a dsl filter on it will go to the modem on your pc. This will give your pc the capability to fax provided you have the software.

Posted on Mar 01, 2008

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Trying to connect fax with my optimum (which is a triple play package) I also have wireless. The Wall jack cord is going directly into the modem. How do I connect the fax?


Your Optimum modem is acting the same as the phone company's input line to your home. The cord that goes from it to the wall jack is actually powering up all wall jacks it the home. You can:

  • Use any available wall jack in the home to cable up to the fax.
  • Split the output signal from the Optimum and connect to the splitter (may not work).
  • Run the Modem output to the LINE connection of the fax, and the EXT output of the fax to the wall jack (may not work)

Jun 28, 2015 | Office Equipment & Supplies

2 Answers

Fax problem


I want to make sure I understand this completely. You get no dial tone from the fax machine when hooked up to VOIP. In the past, was there an audible dial tone from the fax, or did it just dial silently and give you an error if there was no tone? When you said you got a dial tone by connecting a phone to the ext phone port of "the machine" did you mean the fax machine? If you get a dial tone by running a phone through the fax machine, then the line is good. I have used a fax machine over Sunrocket before they went defunct, which used the same technology base as Vonage - so it should work. If you used to get an audible dial tone when using the fax, and no longer do, and you are geting a dial tone on a regular phone that is connected to the ext. port of the fax machine, then the problem has to be in the fax machine itself, not the VOIP. If you can verify that, we can go from there.

Oct 08, 2007 | Brother MultiFunction Center MFC-440CN...

1 Answer

My printer will not fax says not connected to network when it is.


faxing requires some type of Phone connection in most instances, network faxing is another set of drivers that need to run on your PC, the same as phone line faxing that utilizes your modem (as long as the modem is fax capable) the issue you have is the way it is set up. first off you have to have the communications between the printer and the computer running properly. If you do not have a router with a wifi connection and the printer is connecting directly to the computer wirelessly, you need to make sure it is set for peer to peer networking, if you have a true network using a router and wifi (more than one computer can connect to it, you need to make sure you are set for that. Remember, you are not faxing from the printer if it is not connected to a phone line, you are faxing from your computer. and you need to make sure you are running the correct type of fax software, for network faxing or dial up (phone line) faxing.

Jan 21, 2015 | HP Photosmart 7510 e-All-in-One -...

1 Answer

On the Lexmark X3430 all-in-one printer...to FAX... where is the connections for the phone cords to plug into modem and one to plug into computer?


It is entirely possible you were given the wrong instructions for your printer (or someone wrote the instructions without seeing the actual machine). Why not contact Lexmark and ask for a logical explanation?

Oct 28, 2014 | Office Equipment & Supplies

1 Answer

I have an HP 2510 printer. I cannot use it to fax because once I plug the phone jack into the printer I get a busy signal. If I plug the jack into a phone, it works fine. How do I get the printer to...


Hi irwinbadin,

HP fax products are designed so that other telephone equipment can be connected on the same line as the fax. The unit must be connected first using a two-conductor fax/phone cable like the one that shipped with the HP product. Using a four-conductor telephone cable may cause problems receiving faxes or calls.

There are two different types of phone cables. There are two-conductor phone cables like what originally shipped with the HP fax product and there are four-conductor cables. HP fax products are designed to work with a two-conductor phone cable. Look at the end of the cable and verify that it has only two copper leads or wires. Replace any four-conductor cables with a two-conductor cable. Only two-conductor phone cables should be used to connect the all-in-one to the phone line.

Figure 1: The difference between a two-conductor phone cable and a four-conductor phone cable
reyjoshua07_5.jpg


Step one: Connect the phone line to the fax
The fax will have two or three sockets (or jacks) for phone lines. Some of these may have a removable plastic plug in them. These sockets will be labeled with text, To Wall Jack , or with a graphic of the wall jack. See Figure 1 below.

Plug the two-conductor telephone cable that came with the HP product into the telephone wall jack. Then, plug it into this socket as shown below.

reyjoshua07_6.jpg


In areas with above ground telephone lines and electrical storms (lightning), it is a good idea to purchase a telephone line surge suppressor and connect it between the telephone wall jack and the fax. This will help prevent damage to the fax from a lightning-caused power surge on the phone line.

Step two: Add other phone-line devices
To connect other telephone devices, use the other socket (or sockets) on the fax. These are identified by text or with a graphic of a telephone and/or computer.

Connect a caller ID unit between the fax and the telephone.
Use the information below that matches the devices you need to connect.

Fax and telephone
Connect a single-line telephone to one of the added sockets on the fax. The telephone will share the same phone line as the fax. See the illustration below.

reyjoshua07_7.jpg


Fax, answering machine, and telephone
When a telephone answering machine and telephone are connected, connect the answering machine to the fax and then connect the telephone to the answering machine as shown below.

reyjoshua07_8.jpg


Fax and computer modem
To use a fax and a computer modem on the same phone line, connect the fax to the computer modem. The modem socket on the computer may be labeled Line or Wall jack .

reyjoshua07_9.jpg


Fax, computer modem, and telephone
To use a computer modem and a telephone with the fax, connect the computer modem to the fax. Then, connect the telephone into the second phone line connector on the computer modem or the third fax socket (if it is available). The image below shows how to connect a computer and a telephone to a fax with two sockets.

reyjoshua07_10.jpg


Fax, modem, answering machine, and telephone
The image below shows how to connect a computer modem, answering machine, and telephone to a fax. Connect the computer modem to the fax, then connect the answering machine to the computer, and finally, connect the telephone to the answering machine.
If the fax has three phone line sockets instead of two, some of the devices can be connected to the other phone socket on the fax.

reyjoshua07_11.jpg


Hope it helps.

Thank you for using FixYa.

Jun 27, 2011 | Office Equipment & Supplies

1 Answer

Ok Im a ding dong. What plug does the phone line go to. I have 3 holes. One with a pic of a phone, wall jack and the other one is a computer. I need to fax! Help!!


You are NOT a ding dong!

These plugs can be confusing. If you are just going to use the machine to fax, then plug your phone line into the jack on the fax machine that looks like a wall jack and connect the other end to the wall jack on the wall. This is also called the "line" jack.

If you want to use a phone with the fax machine (if it isn't already equipped) then plug the jack in as described above and plug a phone into the jack that looks like a phone. Test for a dial tone.

The remaining jack applies if you want to connect your PC modem through the fax machine. Your PC (assuming you have one) may or may not have a modem.

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Clearwire VOIP ph adapter + Can only connect 1 phone downstairs


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if you need more call me at 804-372-RROD

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1 Answer

I am trying to use the fax facility on my epson600fw.my isp is aol .Problem no dial tone. What connections are necessary............via printer,modem & computer ?


Typically, a fax machine is connected directly to a telephone wall jack with a known working connection. Try plugging the fax machine directly into a wall jack first and pick up the handset on the fax machine if it has one. You should get a dial tone. Then try to fax something to someone you know.

The machine can also usually be routed through the modem in a computer by connecting the "line" cord on the modem to the wall jack and plugging the fax machine into the the "phone" jack on the modem. You may need to install the software that came with the fax machine to get this to work.

If you have no dial tone, check the wall jack with a known to be working single line phone. If there is a dial tone, it's something to do with fax machine, the computer modem or the connections.

Some fax machines can take advantage of internet faxing through a cable modem or DSL connection. Check your manual for the options available.

Apr 18, 2009 | Lexmark X5470 All-In-One InkJet Printer

5 Answers

Can't Send Faxes


Can't really help you is you dont advise the printer model. Only thing I can ask is if the phone lines are connected or not as well as the power supply cable?

Nov 11, 2008 | Lexmark X4270 All-in-One Multifunction...

1 Answer

Need to install a modem on a Quick Eagle 4200T CSU


C-NOS:
Basically the modem has to dial in first to give you connection, One end goes to the Phone wall socket and the other end to your computer.
-Now in your case I am sure that your router is a DSL router meaning have no capability of dialing on command from the external modem.
-Nowadays VOIP built in routers are much more capable of dialing numbers directly.
-Old dialing modems should be connected directly from computer to the wall jack (phone lines).
Hope that helped!

Dec 10, 2007 | Computers & Internet

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