Question about Sanyo Xacti VCP-HD2 Camcorder

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USB device unknown

When I connect my Sanyo VPC-HD2, via the docking station, to my Dell, it says USB device unknown. I have been able to connect it before, without problems. The USB ports I have tried are all working fine with other devices. I use Windows XP. Please - I need help urgently, since I want to copy the clips from the cam to my PC before travelling tomorrow

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  • Jankhp Mar 01, 2008

    I am connecting directly to a USB on the PC, without any hub. There are no drivers on the CD's nor on Sanyo's web-site. As far as I know, there are two ways of retrieving clips: The cam may appear as a new drive (which it doesn't), or the Ulead auto detect program will detect the cam, when it's connected. But none of these options work.

  • Jankhp Mar 01, 2008

    Problem is solved ...! When connecting to the computer, I can choose between the options: card reader, mtp, screen capture or pc camera. Until now, none of those options worked. They all resulted in "USB device unknown". But I have now downloaded some mtp s/w from Microsoft ( and choosing the option mtp (Media Transfer Protocol) when connecting the cam, I get HD2 as a "device" or folder in Documents (I choose Cancel in the window popping up allowing me to select a program to handle the "device"). And by opening this "device" or folder, I can copy the clips to a video folder on the hdd. I am pretty sure I never used the mtp option before, but at least this option has solved my problem.

  • Anonymous Jul 21, 2008

    Its not this particular camera (its the cheaper version) however I suspect the software is the same. When connected all seams fine until the PC tries to download the pictures/video. The PC responds by saying the device is either busy or the batts are low, neither of which is the case. This is the second one, sent first back (Sanyo tech couldn't help)
    Like the camera but useless if I cannot get the stuff of the card.

  • Anonymous Feb 14, 2009

    when i plug my ******* ipod into the computer a "unknown device" message comes up.


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Usb is not connecting in my computer

Posted on Jul 03, 2008

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Make sure you are connecting directly to the computer's USB port, not through a hub. Try disconnecting other USB devices before plugging in the camera. Check the manufacturer's website for updaded drivers: if all else fails, a reinstall of the camera's drivers may be in order.

Posted on Mar 01, 2008

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