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hello, some of the time the color ink cartridge can cause the problem, especially if its a refilled ink, but at same time, i do know some of the new inks right out of the box will fail. so try with a new color cartridge first.
Are you using compatible cartridges? If so have you used them before?
Make sure that you run a cleaning cycle in the printer and then print out a test sheet to see if there any issues. You may have to run the cleaning proces 2 or 3 times to get it working properly.
Printer manufacturers design their printers to print some color mixed in with the black when you are only printing black. That is why your color cartridge is running out when you only print black and why it prints "weird colors" when the color cartridge is empty. Printer manufacturers sell the printers at a loss and make up the profit on the cartridges.
Usually black is provided by the black cartridge only. You might be able to setup the printer through the control panel using black and white printing until the color cartridge is replaced. That might turn the color cartridge off allowing you to print.
Yes, this printer has fixed printheads and must have ink in each color to prevent damage to the printheads. Even when printing black only each color is spit in the servicing area to keep the printhead unclogged.
Regards, Bob Headrick, Microsoft MVP Printing/Imaging
you need to print only in black if that is all the ink you have, and also you need to remove the color cartridge as it still registers in the printer as able to be used, although it is empty or near so. Did you remove the tape over the print head fron the new ink cartridge? Do a print head alignment, or use the toolbox icon to tell the printer that you just replaced the cartridge. Some HP models chip the ink cartridges so even a refill wont register as a full tank and the printer wont print. chip needs to be reset (difficult) or just replaced with a new cartridge.
Cartridge Description Zone 1 small black inkjet print cartridge HP 94 small tri-color inkjet print cartridge HP 95 large tri-color inkjet print cartridge HP 97 photo inkjet print cartridge HP 99
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