I have a docuprint n17 which has been great so far. I ran out of toner and replaced the cartridge but every page since is very saturated with toner giving me a gray page. I thought it must have been a faulty toner cartridge so I replaced it but the result is the same. If you can help I will be greatfull as this printer has a lot of life left
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Re: printing grey pages
First did you use a third party toner ? If that isn't the case, try taking out the cartridges and looking for all the contacts. Clean them with a cloth dampened with a little alcohol. An improperly seated cartridge, with in particular a bad ground contact will cause that. Less likely is the housing has gone bad. But still possible. Either third party ink or a poor connection on one of the cartridges is the most likely issue.
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Possible reasons are: 1.empty toner cartridge, 2.dirt under one of the toner cartridge's developing roller, 3. dirt on the primary charge roller in the drum cartridge, 4. obstacle on the laser path.
Replace the empty toners first and try printing again. Follow the next steps if it didn't solve the problem.
Print a test page with 4 stripes across the page - black, cyan, yellow and magenta. See if all have the missing toner line or only one of them. If the white stripe is going trough only one color, inspect the cartridge with that color. It has to have the same stripe on the developing roller. See if there is some dust beneath it that makes the stripe and clean it with a brush. If the stripe is across all colors, then inspect the drum unit. The drum itself has to be evenly shining on the light. If there are uneven matte tracks on it, consider replacing. There should be a gap somewhere for the laser beam to pass and the drum is visible trough it. Look trough it for obstacles like piece of paper or hair. The primary charge roller has to be close to that gap inside, touching the drum. Look for dirt on it. Clean if possible.
Toner cartridges last approx. 6500 pages. The drum cartridge lasts between 14 000 and 28 000 pages depending on the color use.
Not able to print a status page. Tried holding down menu 5 sec and no output. I searched the menu and am not able to find how to print status page. I did print out a demo page and the black is great but when i print out text (like the entire menu map) the black is grey. Let me know if there is anything else I can do.