Question about Creative Labs ZEN SLEEK MP3 Player

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Creative zen sleek photo not recognized by win xp

Windows xp will no longer recognize the play. The recovery mode is as far as the player will go. The play will clean up, format all, reboot. I tried to reload the firmware thinking that this was the final solution according to the creative support site, needless to say that did not work. Any suggestions

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  • joeschmo Mar 07, 2008

    When I turn my zen sleek photo on it goes directly into recovery mode. I have tried to hook it to my computer but it says that it is not connected. I did format it but still have the same problem,any ideas?

  • Anonymous Mar 30, 2008

    MY FUCKIN **** WONT WORK AND IM PISSED OFF

  • swampduckdan Jul 20, 2008

    O dear god! i am so sick of it reading 'recovery' nothing i do has worked. have reloaded all the zen software, formatted, cleaned up, NOTHING WORKS! i have even tried the zen site and apparently the product is out of date so no help :o(

  • Messed Up Aug 04, 2008

    I was told to reboot the firmware from the 'Reset hole', once i did this I was told to connect the device to the computer and install a new firmware. The creative programs do not recognise it but the computer itself does. I cannot install a new firmware nor can i access any music folders.

  • onfire12 Aug 25, 2008

    Player does not show up on my computer and cant download software

  • Anonymous Mar 21, 2009

    when i plug it in to my computer it will charge, but the comp. wont recognize it and it wont dock in media player :(
    but i have another computer that runs xp that it still works on. doesnt make much sense


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I got my Creative Zen Sleek Photo from a friend and everything I did wouldn't let Windows recognize it, but then I got it to work almost magically.

1. Make sure you have the proper drivers installed for it that come with the CD. If you don't have the CD, you can download the ISO here.
http://wp.randyr.net/windows-xp/creative-zen-sleek-photo.html

2. Reboot. When it comes back up, plug the cable into your computer, then into your Sleek. The software should sync up. For some reason, my Zen wasn't being recognized from the usb port on my computer tower, but I plugged it into my monitor's USB port and then it worked. Try that, if none of that works, then it may be a problem with your computer not knowing which driver to assign to your Zen, and if so, try the steps below.

----

1. Plug your Sleek to your computer.
2. Open up Windows' Device manager (right-click on "My Computer" and select "Properties". Go to the "Hardware" tab, then click "Device Manager").
3. Locate the entry for "Creative Zen Sleek" in your device list. It should appear either under "Sound, video, and game controllers" or under "USB Devices". Once you locate the entry, uninstall it.
4. Unplug your Sleek and wait a few seconds.
5. Plug your Sleek back in and allow the "new Hardware Wizard" to identify and install the drivers for it.

Posted on Oct 27, 2008

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There is an issue with players not being recognised, reported on the Creative site, for firmwares below 2 with XP computers that have Media Player 11 installed.  Updating the firmware is reported to solve the problem, but it needs to be done on a computer that does not have Media Player 11 installed.  

Hope this helps.  

Posted on Jul 27, 2008

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Did you format it before reinstalling the firmware? And were you using the latest firmware version? Here is a link to version 1.10.01 http://ccftp.creative.com/manualdn/Drivers/PDE/9475/0xD499781C/ZenSleekPhotoP4S_16_1_10_01.exe

Posted on Mar 04, 2008

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You need Microsoft Media Transfer Protocol (MTP). You can get it here:
http://www.softpedia.com/get/Programming/Other-Programming-Files/Media-Transfer-Protocol-Porting-Kit.shtml
for Windows XP, Windows Vista, and Windows 7.
For Linux you need Gnomad2 which contains MTP and works grand with all of the old Creative Zen players (Zen Sleek etc.).

Posted on May 15, 2013

I have had the same problem, but I tried following the steps on an Xp rather than Vista. same problems.

Posted on Aug 04, 2008

Well i have it and i dont know how ti get the driver hope this one helps!

Posted on Apr 11, 2008

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SOURCE: Reloading Firmware on Zen Sleek Photo

This is what I found. Windows Media Player 11 messes it up. All you have to do is uninstall anything Windows Media Player 11 and then run the firmware upgrader. It's some sort of but. You can reinstall WMP when your done installing the firmware. I found it on the creative forum.

Posted on Jan 16, 2008

  • 1 Answer

SOURCE: creative zen sleek photo not recognized by win xp

I am also facing the same problem try unistalling WMP11 and then connect it if it works then do reply me on dattarde@gmail.com

Posted on Jul 28, 2008

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1 Answer

My creative software for Zen Sleek Photo won't load on Vista


Vista by default will support the Zen Sleek Photo as an MTP device, which means that Windows Media Player will recognize it as well as Explorer.

You can use WMP to sync music to it, and Explorer to drag/drop photos to it.

Apr 01, 2009 | Creative Labs ZEN SLEEK MP3 Player

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My zen photo sleek is stuck in recovery mode


I had this same problem and almost threw out the Zen. You need to download the Zen Sleek Photo firmware upgrade software from Creative (http://ccftp.creative.com/manualdn/Drivers/PDE/9475/0xD499781C/ZenSleekPhotoP4S_16_1_10_01.exe).

  1. The firmware updater needs to run in XP SP2 or SP3. It apparently won't run on Vista.
  2. The trick to getting the Zen recognized by the firmware update software is to make sure you uninstall both WMP11 as well as the WMP11 Runtime. Those two things are listed separately in Add/Remove programs. BOTH must be uninstalled before the firmware updater will recognize your Zen.
Now I'm back to using my Zen. It's all good.

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Creative Zen Sleek Firmware Problem...


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plz rate this post

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Aug 27, 2008 | Creative Labs ZEN SLEEK MP3 Player

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Creative zen sleek photo not recognized by win xp


I am also facing the same problem try unistalling WMP11 and then connect it if it works then do reply me on dattarde@gmail.com

Jul 23, 2008 | Creative Labs ZEN SLEEK MP3 Player

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Getting out of recovery mode


The recovery tool mentioned above is not designed for the sleek photo. You need to download the firmware for the sleek photo from creative's site. Now we need to get your player recognized to get the firmware loaded. If you have Windows Media Player 11, it needs to be removed. Also remove WMP runtime. After that, restart the pc and your player should be recognized. You can then double click on the firmware program to run it. It might say something like, this firmaware is already installed...do you want to reload it? Click yes to reload.

I had the same problem with my sleek photo. Once I got rid of WMP and the runtime everything worked like a charm.

Jul 02, 2008 | Creative Labs ZEN SLEEK MP3 Player

1 Answer

My creative zen sleek photo mp3 player is not being read by my computer.


Either the device is bad, the pc port is bad, or the software is faulty. Try connecting to different usb port, then a usb port on a different pc with a compatible os. If still not recognized, then there is physical damage to player.

Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware.
Wizard.

Jun 03, 2008 | Creative Labs ZEN SLEEK MP3 Player

3 Answers

Help me


Have you tried inserting a paperclip into the small hole to the right of the port?

Apr 26, 2008 | Creative Labs Zen Sleek Photo MP3 Player

2 Answers

Getting out of recovery mode


Detach your player from the PC if it is connected, and turn off the player.
If the player stops responding, you can reset the player. To reset the player, gently
insert a thin object into the Reset hole located below the power switch.

2. Press and hold the Play button while powering on your player.

3. When the player displays the Creative logo, release the Play button.
do a Clean Up
this Scans the player and removes invalid links from its music library.
Does not affect music files themselves.
Reboot the device.

it it continues to boot into revcovery mode see below:


Booting straight to the Recovery menu
I decided to open it up to check out the hard drive to see what kind I would need so I could try replacing it. The data plug that attaches to the hard drive itself was partially unplugged. So, I pushed it back in all the way, put it all back together again, and turned it on just to see if something different might happen. (I had it set in my mind that the hard drive failed and I would need a new one, so I didn't expect anything different to happen) And to my surprise, it worked just like new again.

Before you go off and invest in a new hard drive, I suggest opening it up and make sure that plug is in all the way. Since you'll be opening it up in any case, it wouldn't hurt


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How to bring a Creative Zen Sleek Photo to life


If you can, the best test is to try your player with another PC,

Feb 04, 2008 | Creative Labs ZEN SLEEK MP3 Player

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Getting out of recovery mode


I have the sleek photo and mine bugged out yesterday. It would go to the splash screen and then go blank and just sit there. Nothing would respond. I tried reset, reboot and other things too. My pc also would not recognize the player. To make a long story short, I tried other suggestions I found on the web. They didn't work and my player would now only go to a garbled splash screen and go right to the recovery screen.


I had the new firmware, but I couldn't use it because the pc wouldn't detect the goofy player. Then I ran across a site that mentioned that Windows Media Player can cause player recognition problems. I removed both WMP (mine was 11) and WMP runtime using the add/remove programs option on the control panel. I restarted the pc and BAM! the player was now recognized. I ran the new firmware application and the player works fine now. The key for me was getting rid of WMP and the WMP runtime.

Jan 30, 2008 | Creative Labs Zen Sleek Photo MP3 Player

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