I have my fax hook up to my pc modem which has a filter for two plug ins that is pluged into the wall telephone jack.the fax line is hook in it and the telephone line is hook to the jack labeled ext.the telephone has a built in answering machine.i can send out a fax but i can not receive them.on my fax journal for result it says ok on comment it has tx and ecm.can you help me?
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Re: can not receive a fax
What you are experiencing is line loss. What happens when you run a phone line to a fax with several items attaches is you lose varying signal strengths. Seems like you should be able to say, ahh a phone line is a phone line. But you are losing one of or all of 3 things. Either you phone line voltage is low, if its not low, your phone line current is low or you are experiencing Decibel loss. All those have to be correct in order for the machines circuitry to pick up the call. It's different dialing out, it just flips a relay to the line, just like you do when you lift your receiver. On receive mode, It is the impulse from the incoming line that has to be correct to turn on the relay. So, not enough voltage, current or ampllitude. no activation of the components in receive mode. I know it's not easy, or cheap, but when fax is important, a dedicated line is always the way to go.
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Plug the phone cord into the "FAX" jack and then into the wall jack
The "TEL" jack is for a telephone (if you wish to have one in that room)..
Please, be certain you have checked that the telephone cord is plugged in and not just plugged in to ANY of the two jacks. One Jack is for your fax machine, the other is to connect you phone to because your "fax" slot should occupying the Fax Slot.
Without a make/model number all I can offer is to say Go to <Menu> or <Settings>
Scroll Through Choices -
Look for Answer Choices.
Decide how many rings before fax begins receiving.
And, of course, make sure it receive automatically.
Verify the connectivity (phone line) first by pluging a working telephone in the wall jack, than test the cable from the wall jack to the fax, you could install a Y to plug a working telephone with the fax on the same line to spy on what is happening when the fax is engaging a connection.
If you can not send or receive faxes the machine most likely is not getting a dial tone. Start by unplugging the telephone cable from the machine and from the wall jack and then plug it back in. Make sure you are reconnecting the telephone cable to the correct jack on the fax machine.
If this does not help, try using a different telephone cable or try connecting to a different wall jack.
If there is still no dial tone and the machine does not work, I recommend trying it in a completely different location. If this still does not work then you can safely say that the machine is broken.
TRY CALLING YOUR FAX FROM YOUR PHONE.DOES FAX RING,DOES IT SAY RECEIVING IS YOUR PHONE GETTING BUSY SIGNAL. BE SURE PHONELINE IS PLUGGED INTO LINE SLOT ON FAX NOT IN TEL. SLOT IF YOUR FAX GIVES NO INDICATION IT IS BEING CALLED
PLUG A PHONE INTO WALL JACK IF PHONE WORKS YOU COULD HAVE BAED PHONECORD OR MODEM PWB IN FAX IS BAD IF PHONE PLUGGED INTO WALL DOES NOT WORK CALL PHONE CO.
Are you sure the line is good? You can try a plugging a telephone into the line to check it. If you press the "hook button" (or whatever it is called on that machine) do you hear a dial tone? is the phone cord plugged in snugly and in the proper jack on the machine? Is the cord good? These are a few things to try. If all of that checks out, then the phone board on the machine is shot.
There may be some static on the phone line, try a line filter. If possible, you could plug the fax into another working telephone line, and have someone send a fax to that number (whatever number is attached to the new phone jack) to isolate whether or not it is the machine, or the wall jack.
The splitter the technician is referring to goes on the wall jack. One should have come with the "modem" installation package. Take a regular telephone cord and plug one end into the splitter and the other into the line jack on the Fax/printer. When your done you should have two phone cords connected to the splitter - one going to the "modem" and the other to the printer.
Must have DSL filter attached before fax, not sure how you are saying you have it setup, but phone line should come from wall then to filter then to fax socket marked line, phone should be hooked to socket on fax marked EXT, if you dont have dedicated fax line then fax number will be same as phone no.
If you have Adsl then there will be a lead from wall that splits into two, one goes to your modem (ADSL) and the other marke phone or line needs to go to fax socket marked LINE