Question about Brother FAX-575 Plain Paper Thermal

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Can not receive a fax

I have my fax hook up to my pc modem which has a filter for two plug ins that is pluged into the wall telephone jack.the fax line is hook in it and the telephone line is hook to the jack labeled ext.the telephone has a built in answering machine.i can send out a fax but i can not receive them.on my fax journal for result it says ok on comment it has tx and ecm.can you help me?

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What you are experiencing is line loss.
What happens when you run a phone line to a fax with several items attaches is you lose varying signal strengths.
Seems like you should be able to say, ahh a phone line is a phone line. But you are losing one of or all of 3 things.
Either you phone line voltage is low, if its not low, your phone line current is low or you are experiencing Decibel loss.
All those have to be correct in order for the machines circuitry to pick up the call.
It's different dialing out, it just flips a relay to the line, just like you do when you lift your receiver.
On receive mode, It is the impulse from the incoming line that has to be correct to turn on the relay. So, not enough voltage, current or ampllitude. no activation of the components in receive mode.
I know it's not easy, or cheap, but when fax is important, a dedicated line is always the way to go.

Posted on Mar 01, 2008

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