Question about Brother FAX-575 Plain Paper Thermal

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Can not receive a fax

I have my fax hook up to my pc modem which has a filter for two plug ins that is pluged into the wall telephone jack.the fax line is hook in it and the telephone line is hook to the jack labeled ext.the telephone has a built in answering machine.i can send out a fax but i can not receive them.on my fax journal for result it says ok on comment it has tx and ecm.can you help me?

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What you are experiencing is line loss.
What happens when you run a phone line to a fax with several items attaches is you lose varying signal strengths.
Seems like you should be able to say, ahh a phone line is a phone line. But you are losing one of or all of 3 things.
Either you phone line voltage is low, if its not low, your phone line current is low or you are experiencing Decibel loss.
All those have to be correct in order for the machines circuitry to pick up the call.
It's different dialing out, it just flips a relay to the line, just like you do when you lift your receiver.
On receive mode, It is the impulse from the incoming line that has to be correct to turn on the relay. So, not enough voltage, current or ampllitude. no activation of the components in receive mode.
I know it's not easy, or cheap, but when fax is important, a dedicated line is always the way to go.

Posted on Mar 01, 2008

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I have an HP 2510 printer. I cannot use it to fax because once I plug the phone jack into the printer I get a busy signal. If I plug the jack into a phone, it works fine. How do I get the printer to...


Hi irwinbadin,

HP fax products are designed so that other telephone equipment can be connected on the same line as the fax. The unit must be connected first using a two-conductor fax/phone cable like the one that shipped with the HP product. Using a four-conductor telephone cable may cause problems receiving faxes or calls.

There are two different types of phone cables. There are two-conductor phone cables like what originally shipped with the HP fax product and there are four-conductor cables. HP fax products are designed to work with a two-conductor phone cable. Look at the end of the cable and verify that it has only two copper leads or wires. Replace any four-conductor cables with a two-conductor cable. Only two-conductor phone cables should be used to connect the all-in-one to the phone line.

Figure 1: The difference between a two-conductor phone cable and a four-conductor phone cable
reyjoshua07_5.jpg


Step one: Connect the phone line to the fax
The fax will have two or three sockets (or jacks) for phone lines. Some of these may have a removable plastic plug in them. These sockets will be labeled with text, To Wall Jack , or with a graphic of the wall jack. See Figure 1 below.

Plug the two-conductor telephone cable that came with the HP product into the telephone wall jack. Then, plug it into this socket as shown below.

reyjoshua07_6.jpg


In areas with above ground telephone lines and electrical storms (lightning), it is a good idea to purchase a telephone line surge suppressor and connect it between the telephone wall jack and the fax. This will help prevent damage to the fax from a lightning-caused power surge on the phone line.

Step two: Add other phone-line devices
To connect other telephone devices, use the other socket (or sockets) on the fax. These are identified by text or with a graphic of a telephone and/or computer.

Connect a caller ID unit between the fax and the telephone.
Use the information below that matches the devices you need to connect.

Fax and telephone
Connect a single-line telephone to one of the added sockets on the fax. The telephone will share the same phone line as the fax. See the illustration below.

reyjoshua07_7.jpg


Fax, answering machine, and telephone
When a telephone answering machine and telephone are connected, connect the answering machine to the fax and then connect the telephone to the answering machine as shown below.

reyjoshua07_8.jpg


Fax and computer modem
To use a fax and a computer modem on the same phone line, connect the fax to the computer modem. The modem socket on the computer may be labeled Line or Wall jack .

reyjoshua07_9.jpg


Fax, computer modem, and telephone
To use a computer modem and a telephone with the fax, connect the computer modem to the fax. Then, connect the telephone into the second phone line connector on the computer modem or the third fax socket (if it is available). The image below shows how to connect a computer and a telephone to a fax with two sockets.

reyjoshua07_10.jpg


Fax, modem, answering machine, and telephone
The image below shows how to connect a computer modem, answering machine, and telephone to a fax. Connect the computer modem to the fax, then connect the answering machine to the computer, and finally, connect the telephone to the answering machine.
If the fax has three phone line sockets instead of two, some of the devices can be connected to the other phone socket on the fax.

reyjoshua07_11.jpg


Hope it helps.

Thank you for using FixYa.

Jun 27, 2011 | Office Equipment & Supplies

1 Answer

HI, I CAN SEND MY FAX TO THE OPPSIT PARTY BUT I DONT RECEIVE ANY FAX, WHEN THE PARTY SEND ME, AS THE PARTY GET THE REPORT AS WE HAVE RECEIVED THE FAX,,,,,,


Please be sure that you have the fax line in the correct jack on the back. Some of the HP modems will actually send a fax if you plug the telephone cord from the wall into jack that is supposed to have a telephonep plugged into it. On the back of the 1522 there are two phone jacks, the upper one is where the cord from the wall plugs in. Also ensure that if you have DSL service that you have a filter in the line for the modem.

Mar 03, 2011 | HP LaserJet M1522nf Multifunction Printer...

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We bought the AT&T Motorola DSL Modem today, and we're trying to connect to wireless on a laptop and the connection isn't showing up. How do we fix this ?


  1. Ensure that your AT&T DSL self-installation kit is complete. At minimum, it should contain a DSL modem, an AC adapter, an Ethernet cable, a telephone cable, several telephone filters and an installation CD.
  2. Install the telephone filters on each telephone jack that you have a phone plugged into. Install a dual phone adapter on the jack closest to your computer if you have an answering or fax machine, telephone or analog modem in the same room. Then plug your telephone equipment into the filters. Connect the telephone cable that was provided with your installation kit into an unfiltered telephone jack.
  3. Insert the installation CD into your CD-ROM drive. If the installation program does not start automatically, click Start > Run > and browse to the CD-ROM drive directory to find the installation file.
  4. Connect the telephone cable that is attached to the unfiltered wall jack to the back of the DSL modem. Connect the Ethernet cable to the back of the modem and to the Ethernet network interface card port on the back of your computer. Connect the AC adapter to the back of the modem and plug it into an electrical outlet. Power the modem on.
  5. Check the modem lights. There should be at least two lights lit. These will have labels such as "Power" and "Ethernet." However, these labels may differ depending on the model of modem you received in your installation kit.
  6. Complete the software installation. Enter your chosen username and password when prompted. Check your modem to see if the light labeled "DSL" or "Internet" is lit. Open a web browser window to see if your DSL service has been successfully installed.

Oct 25, 2010 | AT&T High Speed DSL Modem

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My dsl light keeps blinking and I can't get on the internet because it won't stop blinking


  1. Step 1 Ensure that your AT&Tmag-glass_10x10.gifDSL self-installation kit is complete. At minimum, it should contain aDSL modem, an AC adapter, an Ethernet cable, a telephone cable, severaltelephone filters and an installation CD.
  2. Step 2 Installthe telephone filters on each telephone jack that you have a phoneplugged into. Install a dual phone adapter on the jack closest to yourcomputer if you have an answering or fax machine, telephone or analogmodem in the same room. Then plug your telephone equipment into thefilters. Connect the telephone cable that was provided with yourinstallation kit into an unfiltered telephone jack.
  3. Step 3 Insertthe installation CD into your CD-ROM drive. If the installation programdoes not start automatically, click Start > Run > and browse tothe CD-ROM drive directory to find the installation file.
  4. Step 4 Connectthe telephone cable that is attached to the unfiltered wall jack to theback of the DSL modem. Connect the Ethernet cable to the back of themodem and to the Ethernet network interface card port on the back ofyour computer. Connect the AC adapter to the back of the modem and plugit into an electrical outlet. Power the modem on.
  5. Step 5 Checkthe modem lights. There should be at least two lights lit. These willhave labels such as "Power" and "Ethernet." However, these labels maydiffer depending on the model of modem you received in yourinstallation kit.
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Jul 06, 2010 | AT&T High Speed DSL Modem

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No dial tone pressing hook, NG and Poor line condition transmission report on sending and receiving. Confirmed good dial tone on line in and on phone on ext. Copy, display, everything else fine. I hear...


Hello,

Make sure that you have your telephone line from the wall jack plugged into the port on the fax that says "LINE" and that your telephone is plugged into EXT.

All your cables and jacks seem like they are working since your phone gets a dial tone, the onyl thing could be that the wires are mixed or the modem on the fax is broken.

Thanks,

Pat

Mar 27, 2010 | Brother Multi-Function Center MFC-240C...

1 Answer

Can't send or receive faxes ADSL


If you want to use the FAX - use the dedicated line to the FAX Machine..

Hi check the following steps
Problems with sending and receiving FAX

Check the TELEPHONE LINE

Make sure that you have plugged the phone cord directly and securely into the wall jack and into the back port of the fax product. The fax port on your product is marked "Line," "To Wall Jack," or with a wall jack symbol.

Check LIU

Make sure the Line Interface Unit (box that the phone cord plugs into) is fully seated into the back of the fax product.

Remove the SPLITTER

Remove any other devices from the line such as splitters, credit card machines, or telephone answering machines.


Can try sending the Fax on Another Line


CHECK WITH DIFFERENT CABLE
Try using a different telephone cord.



Jan 22, 2010 | Samsung CLX-3175FN Color Laser All-in-One...

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How do i find out what modem to use for my win


Any internal or external modem less than 10 years old will support FAX-ing through it.

Telephone wall jack <--- telephone splitter --> telephone cord <--> modem

Telephone wall jack <--- telephone splitter --> telephone-cord <--> ISDN adapter.

Dec 08, 2009 | Dell Computers & Internet

1 Answer

I have bought a 4 in 1 photocopier and wish to use the equipment to receive faxes whilst conected to the computer modem and telephone service. My fax is not connecting. Please assist Model x5495


You need to plug the copier direct to the telephone jack.
The copier will not receive any faxes as the modem on the PC is intercepting them.
If you need the PC on-line via the modem then you will need to swap out when you want to receive faxes.(or get a second line for the faxing)
If you do not use the modem on the PC for anything then leave the cable plugged into the copier.
It should automatically receive your faxes.
There will be an option somewhere for you to be able to print the fax directly or to transfer to the PC to view therefore saving paper and allowing you to make changes and fax back.
Hope this is helpful.
Please let me know if you get it to work
zod.

Apr 22, 2008 | Office Equipment & Supplies

1 Answer

I can't receive and send fax


The splitter the technician is referring to goes on the wall jack. One should have come with the "modem" installation package.
Take a regular telephone cord and plug one end into the splitter and the other into the line jack on the Fax/printer.
When your done you should have two phone cords connected to the splitter - one going to the "modem" and the other to the printer.

Nov 11, 2007 | Office Equipment & Supplies

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