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Typically you can go to the maker of the camera's website. They should have a link on the main page called support, service, or software. Click on that and then you should be given an option for drivers or software. Click on that and then you'll be given the option to select the model of camera you need the software for and select what operating system you have on the computer. After you get that all entered it should bring up your drivers/software for you to download. That's the best advice I can give you without knowing who made the camera and what model it is. If the manufacturer's website doesn't have it you can try to find it at one of the links below:
Here is a link to the manual for the viewer. http://www.vistaquestusa.com/support/manuals/digital_cams/VQ500/VQ-500ViewerManualRev2.pdf
Basically, after you plug in the viewer, turn on the usb mode (using the power button on the side). The viewer will then begin to download the software needed in the background...(And people wonder why windows has the security problems that it does....) After a while it will ask to restart the computer. Do this.
After restarted, go to My Computer, click on the DPFMate listed under Devices with Removable Storage. That will load up the software described in the manual.
My husband is now enjoying his gift. I changed USB cords and and downloaded the software from the the www.customercare.com and then connected the USB cord back into my computer and it worked fine It was easy after that. I am now getting ready to purchase one for myself. Thank You
found that on another site - after I had the same trouble - this software really works - updated the pic frame in no time :)
IT IS an easy fix...uninstall the Picture Viewer that you got from the Disc they gave...Throw it away. Go to www.mscustomercare.com at the top of the keychain section, it says "download".............. THIS version works.