Question about HP OfficeJet 7310 All-In-One InkJet Printer

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Hp officejet 7310

Hello mam or sir,
I had a pretty bad paper jam when faxing something through the document feeder. Pulled the feeder assembly out to clear jam. Got all the pieces out, but now the feeder does not want to pull paper through. It runs but the first set of gears does not grab the paper. Please help!

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  • ChuckieBell Mar 03, 2008

    This chuckiebell,

    The problem is not the gears or something stuck in it. the feeder seems to run backwards.

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Please check gear train and confirm no broken one-check of selonid not working in a right way and no foreign object droped inside(like pins).-check of smoth actuation of paper present detector.(in place and movement when you put papers

Posted on Mar 01, 2008

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Paper does not feed from top of my hp 7210 printer and can not fax from top feeder. I can not use the top feeder to copy multiple documents. Only bottom feeder works. When I have to fax something, I have...


The rollers on the feeder can go bad and the best way to solve it is to get a new complete assembly. Check the website under your make and model for the assembly. YOu might also want to check for paper jam

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Lift the cover to the ADF (Automatic Document Feeder) and remove any paper debris from the rollers. Also, clean the rollers with a very damp cloth and a dab od dish washing detergent.
Also, check to see that the spring loaded lever is in place.

Clear the jam from the automatic document feeder (ADF)
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  2. Grasp the upper edge of the automatic document feeder (ADF) assembly and open it.
  3. Raise the roller assembly.
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  5. Lower the roller assembly.
  6. Close the ADF assembly.
  7. Plug the power cord back into the product.
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Officejet 7310


Sounds like there is something going on with the paper sensor flag that resides in the top cover of the automatic document feeder. Need to make sure it is moving freely. It is spring loaded so it should move freely and spring back in to place. Sounds like your may be sticking in the up position after a few sheets. When the ADF lid is down these sensor flags should go in to holes in the bottom of the ADF. Hope this helps..

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So when you copy via docfeeder, everything comes out fine?

Look around where the paper exits the docfeeder...there should be some kind of black plastic flapping piece...the paper pushes it up as it goes through the machine.  If this is stuck up, the docfeeder might think that the paper is stuck inside the feeder.

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