Mp3 when ever i turn on my SA6125/37 it freezes on the go gear screen.It only works if i restart it while it is in the usb port

there's a reset button near usb port.

The USB ports are grounded. Motherboard needs to be replaced.

i have the same problem too ):

i'm not sure if this will work but try reseting it by pushing ON/OFF, Record and hold at the same time. if that doesn't work you can see if you can take the battery out.

You need to get the latest firmware upgrade from the Philips website:
1. Go to www.philips.com/support
2. Enter your country/language
3. Enter your model # SA6045 or whatever
4. Click on the link for your exact model # (the one w/o the "B" in it)
5. Click on "Software & Drivers"
6. Download the updated "Device/Firmware Manager"
7. Once installed, open the Philips Device Manager
8. Click on the "Update" tab, then the "Update" button (with your mp3 player connected to the computer, of course)
9. Your Mp3 players firmware will update automatically

If you do not have the latest version of the Philips Device Manager installed (the latest is the version from the Philips website), then clicking the "Update" button will give you a false positive saying "The firmware on your device is already up to date."

-Tha Mp3 Doctor

thanks for showing me cause my little sister had unplugged it and pluged it back in and it froze at the updating **** now it works baran new and it louder much louder than before yea when it freezes just connect the USBto your computer or even a phone charger but mostly a computer and hit the reset button and and it should turn off it might look like it froze but it diddent it just had to much things running at a time

right click on computer then
1. click properties
2.hardware
3.device manager
4.universal serial bus controller(open the + sign)
5.click upper one double click
6 go to driver
7.click on the update driver
8. then choose second one (advanced) then next
9.click don't search
10.then next next if it is over
same process with anotherone then restart your computer and enjoy you ipod
and don't forget to give rating
and if you want any song like gree n day you acn contact me at [email protected]

connect the unit to the rear usb ports if not try to format the memory.
The rear usb ports are 2.0 and the memory is the same kind

Hold down the power button for 20 or more seconds; when you release the power button, the Sansa Connect will restart on its own. If it doesn't restart, you did not hold down the power button long enough -- try again.

 

Make sure there's a battery in the player. This doesn't work when it is plugged into the USB port.

 

 

try the reset by holding down the on/off switch nd then hold the volume + button. it might help