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It is the top threading that is giving you the problem not the bobbin thread. Try this, totally rethread, the machine. A new needle will not hurt either. Now with the presser foot up, pull on the top thread, it should feed smoothly, now lower the presser foot, pull the thread again, it should barely move. This usually will seat the thread in the tension discs. Good luck and Merry Christmas
Are you using the same weight of thread top and bottom? Usually it is the top threading causing the problem, either it is tangled or slipped out of a guide, totally rethread and install a fresh needle. other than that you should call Brother at 1-877-276-8437
Re-thread top of machine from scratch with the presser
foot raised, i.e. remove thread completely from all thread guides &
paths and start from scratch, making sure thread is securely seated
between tension disks. Once the needle is re-threaded, lower the
presser foot and give the tail end of the thread a tug to make sure
there's tension on it.
Make sure the bobbin is turning the correct direction
for your machine - and that the thread tail is under the tension plate
or bobbin tension guide (depending on machine).
Blow out any fuzz.
Insert a new needle, making sure needle is pushed all the way up.
Oil machine (in locations recommended in your owner's manual).
the basic cleaning and re-threading (above) don't help, your machine(s)
may be out of time or have another mechanical issue that will require a
repair technician. We recommend a tech trained on your specific brands
- they'll be better trained and able to get any repair parts that may
Put belt around spindle then pull pulleys apart and rest onto belt.
I am assuming that the spring which holds the pulleys together is still in place.
Please post back if any further assistance needed.
Thankyou for using Fixya.
Hi, sounds like a faulty ink cartridge, we get this now and again with selling compatible ink cartridges i suggest taking it back to the shop for a replacement wont be the printer as long as its fitted correctly with label removed..