Question about Office Equipment & Supplies
My mother's printer will only print e-mails but not spreadsheets nor web pages. I have uninstalled and reinstalled the software and it has plenty of ink. Sometimes the paper will go through and it sounds like it is printing but nothing shows up. Other times the paper won't even go through and it's like the printer is not getting the info. I have checked all cables, etc.
My problem same with ixtapacheryl some body help me. how to repair
Posted on Jun 09, 2008
You indicated you uninstalled the software. Are you meaning the driver or the printers software?
I will go at this from both points. If you have reloaded drivers, have you switched the type of driver your using. There are 2 types PCL and PS post script drivers, switching the type may help.
Have you installed the actual printer software, and if so have you cleared the memory. Software corruption is a possibility.
Have you tried disabling any firewalls, pop up blockers, anti spyware programs like Spybot or adaware ?
I have seen those block printers and print data in the past.
Some things, when you mention web pages, are copy write protected and will not print, but that does not address the spreadsheet.
Cables would not be a problem if you can print e-mail and test pages. You are having the data blocked by some program on the computer.
You need to turn them off one at at time until you find out which one is stopping the data transfer.
That's an odd problem, but just yesterday I have a funeral home have an application problem like that , and it was their spyware program that was causing the problem.
Be persistant, and you will find it by process of elimination.
Let me know if your still having problems ok. Will be glad to research it more for you.
Posted on Mar 01, 2008
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Posted on Jan 02, 2017
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