Question about Panasonic KX-FLB811 All-In-One Laser Printer

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No paper pickup from input tray #1

After issuing a print command, I can the pickup roller (or whatever it should be called) trying to pickup the paper again and agian and failing. I then get an error message telling me to check input tray #1. I check but there's nothing wrong that I can see. Plenty of paper in the tray. Fanned it; it's not stuck together. The rubber thing and plastic bits that appear to pickup the paper seem to move properly.

Help!

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6 Suggested Answers

  • 33 Answers

SOURCE: Error message

means it has over or under heated, needs to be reset in srvice mode-lpb fuser reset before it will work, then may need lamp or thermostat.

Posted on Mar 05, 2008

  • 100 Answers

SOURCE: panasonic workio dp-1810p

pls check out the sensor lever below the drum if it is freely moving.
because that is the sensor concerned for j33

Posted on Aug 21, 2008

Joed911
  • 4338 Answers

SOURCE: Panasonic DP 2500 paper tray error

Make sure that you don't have too much paper in the tray. There is an overfill idicator on the back of the tray. Push the tray in firmly. Then try to print. If not, reset the printer by pushing "reset" button.

If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe

Posted on Nov 22, 2008

tech435
  • 284 Answers

SOURCE: My Dp-180 has an error J01

there is a tab at the back of the tray , make sure it is pinched up to the paper.. and take all the paper out and see if there is any folded paper at the bottom it not.. msg me directly and we can try one more thing

Posted on Dec 30, 2008

  • 220 Answers

SOURCE: I have the replacement pickup roller large rubber

two screws when you ope front door,at the back 4 screws.the front where screws are they are 2 lugs holding cover wedge out and pull cover off.

Posted on Jun 22, 2009

firecontrol7
  • 5695 Answers

SOURCE: Panasonic Workio 1810 - Tray 1 Add Paper Message

First why is the tray set for size A4 Paper. That is metric size paper for oversea locations. Should be set for 81/2"x11, or 11"x81/2.. is there any paper stuck behind the 1st tray? are the guides that hold the paper in place in the draw snug up aganist the paper in the draw. is the bottom sheet of paper in the stack/rem of paper benton the edge. All sheets of paper in the draw must be flat.

Posted on Jul 21, 2009

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1 Answer

No paper pickup, Press check


1. Push the paper far inside / use the priority tray.
2. Check for deterioration of the rubber on the main pickup roller (Replace if needed).
3. Ensure that the main paper pickup roller (view inside the printer from the priority input slot - use a torchlight) is rotating when print command is given / 'check' button is pressed after the error message.
4. The printer will make three attempts, one after the other, to pickup the paper (you should be able to hear the sound of main motor and gear train rotating - if no sound is heard the main motor / gear train is bad).
5. If the paper pickup roller does not rotate - a component in the gear train needs attention / replacement.
6. The gear train is behind the formatter inside the right side cover.
7. Service manual can be downloaded free on the net.

Mar 05, 2014 | HP LaserJet 3055 All-In-One Printer

2 Answers

Manual feed tray bypass


Go to menu, in tray tray behaving tray1 select as unless paper load,in tray2 page size as any size.. while giving print command select printer properties, goto paper/quality select paper source automatic or tray2 & shoot print command & check...
# if you are not selected tray 1 as unless paper load, it will ask paper to load after command reached to it.
# if you are not selected tray2 as any paper size, defined paper size only it will allow to print..any paper size it will print with out questing you..

Jul 25, 2012 | HP LaserJet 4250n Printer

1 Answer

When I try to print a page, printer does not pick up paper and then gives error message that printer is out of paper when there is plenty of paper in the tray. Sometimes if the printer hasn't been...


Hello.

From the HP site:

There could a problem in the pickup assembly area of the product. There are twoblack Mylar light shields approximately 3.5 inches long. They are located onboth sides of the pickup roller under the pickup roller rod. One or both ofthese black Mylar shields can be tucked under, or partially bent when removinga paper jam from the paper input tray slot.
Reposition the black Mylar light shields back into the proper position.
  1. Unplug the power cord from the product.
  2. Remove the paper and paper input tray.
  3. Slide hands, palms side up, into the paper input tray cavity until the fingertips reach the end of the cavity.
4. Bend fingers up to push theblack Mylar light shields back into place. The proper position of the blackMylar light shield will be flat.
5. Reconnect the power cord.
6. Print a self-test/configuration page to verify product is functioningcorrectly.
If still a problem, make sure that the tray, paper is locked in thecorrect position. Sometimes the spring in the tray can become worn out andloose. You can take that out and spread it out a little. Also, make sure thatthe tray bottom is free to move. Take out the paper and see if it goes up anddown correctly. If you don't hear the pickup roller moving or the motor runningyou may have a bad feed roller gear. There also, could be a problem with thepickup roller.

Hope this helps.

May 23, 2011 | HP PSC 2355 All-In-One InkJet Printer

1 Answer

13.2 paper jam/open tray error, but its not. It doesn't make the right sounds when initialising, no motor running.


Hello There,

After working with HP for quite sometime,

here is what i recoimmend.

1.Ensure that paper trays are loaded properly, so that paper can feed from the tray
2.Check the input area for obstructions, such as paper in the path or visible damage to the paper path near Tray 1.
3.Remove the print cartridge and lift the green handle attached to the metal plate underneath to check for paper in the paper path.
NOTE: Try swapping the tray and print cartridge with one from different printer, same model. Determine if issue follows the tray or the print cartridge.
4.Ensure that paper is feeding correctly from the appropriate tray (try using a freshly opened **** of paper).
a.Inspect the pickup assembly by removing the paper tray in question to look inside the printer.
b.Locate the rubber roller with a purple, plastic hub (paper feed roller).
c.Locate the paper pickup assembly that is directly behind the paper feed roller. The paper pickup assembly consists of a shaft with four half-moon shaped rubber and white plastic rollers attached to it.
d.Rotate the shaft to locate the half-moon rollers and ensure that it turns easily.
e.Locate the black plastic coupler shaped like a dog bone that is immediately to the right of the shaft .
f.If either the pickup assembly or the coupler is missing or damaged, the printer will need to be serviced.
5.Do not fan paper to separate, bend the **** into a U shape to break the sheets free from one another.

NOTE: If the steps listed in this document do not return the printer to a READY state, service may be required. Contact the HP Customer Care Center for more information
Please feel free to leave a testimonial if this works and please do not forget to click 4 thumbs.

Cheers!

Mar 22, 2011 | HP LaserJet 4000 Printer

1 Answer

Error 13.01.00 hp 3005


Thank you for contacting FixYa with your printer inquiry.
This is usually a paper pickup error where paper pickup roller is not contacting the paper in the default paper tray or Pickup roller is worn smooth and not picking up the paper.
Turn the printer around and lift the flap behind the paper tray. If you have a flashlight, get it. You want to watch the action of the paper pickup roller. By observing to see if it is rotating, slipping on the paper or whatever, you should be able to determine why the paper isn't feeding.
Solutions: Make sure the paper size adjuster in the tray (Paper Backstop) is against the paper and correctly set for paper size.
Paper roller slippage - Needs to be replaced. Order a new one. Clean with water or alcohol in the interim while waiting for replacement. Eliminate all the paper dust. Sometimes works.
Part Number: RL1-1370-000CN Paper pickup roller - Picks up media from the paper input tray.
Venders: http://partsurfer.hp.com/Search.aspx?SearchText=Q7814A - HP Parts Surfer

http://www.laserprinterservices.com/parts.html

https://www.partsnow.com/Forms/Login.aspx

http://www.thelaserguys.com/Printer-Error-Codes_ep_42.html



Hope this helps helps. Please keep us updated and remember to rate this answer.







Feb 07, 2011 | HP LaserJet P3005n Printer

1 Answer

My laserjet 1020 develops a paper jam after printing the first page of a multipage print instruction .I have deleted the printer and re-installed it including all drivers but problem still...


Hi,
Reinstalling the printer is related the Software.
If the paper gets physically jammed than its the driver setting issue or hardware issue.
Check if two sheets get jammed or only one sheet.
If it is two sheets than printer is picking up multiple sheets and paper gets jammed.
If the printer is jamming a single sheet than remove the Tray and look there is rubber roller inside if there are marks or lines on that rubber roller or if the roller roller is worn out than that rubber roller called as paper pickup roller need to be replaced.
If that looks fine than try to priny using manual feed and if the problem persists from manual feed too than try another toner cartridge
If the problem is not from Manual feed Tray that Replace the main Tray with known good Tray and check if the issue resolved.

Jul 01, 2009 | HP LaserJet 1010 Printer

1 Answer

Printer not picking up paper from paper tray


1). take all the paper out of the paper tray.
2). look at the printer pickup roller while you enable the printer to print a test page.
3). if the roller is not turning, and hear click sound, then you need to take the printer to be service. The gear that runs the pickup roller is broken.
4). if the pickup roller truns, but you still hear the click sound, then most likely the secondary roller gear is broken. You still need to bring it to be repair.

call the repair shop and find out how much it cost and how long, It is cheaper to get a new printer than to have it fixed.

Jun 03, 2009 | HP Photosmart C6100 All-In-One Printer

2 Answers

Printing problem with HP Laserjet P2015 printer


This can be an issue with one of the faulty sensor across the printer.
Please check if you are able to print from tray 1, e.g. a configuration page.
A config page can be printed by holding the Green Button and releasing it as soon as the Triangle light comes on. This would take approx 5 secs.
If the printer is able to print from tray 1, then it could be an issue with the tray 2 pickup sensor.
Check if the tray 2 pickup sensor ( a black plastic piece to the right of the tray 2 pickup roller) is moving freely (front and back), also check if tray 2 pickup roller is not able to rotate completely.

If the tray 2 sensor is not moving freely and of the pickup roller is rotating completely, then reseat the pickup roller.

Normal use with good media causes wear resulting in the need to periodically clean or replace the pickup roller. Additionally, the use of poor media might require more frequent replacement of the pickup roller. Replacing the pickup roller Complete the following to replace the pickup roller:

CAUTION: Failure to complete this procedure might damage the printer. Unplug the power cord from the printer, and allow the printer to cool.

Figure 1: Unplugging the power cord
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2. Open the print cartridge door, and remove the print cartridge.

Figure 2: Removing the print cartridge
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3. Remove the main input tray (Tray 2).

Figure 3: Removing the main input tray (tray 2)


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4. Open the front automatic two-sided path door (HP LaserJet 1320 series printer only).

Figure 4: Opening automatic two-sided path door


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5.Place the printer on the work surface with the front of the printer facing up.

Figure 5: Placement of printer


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6. Pull the white tabs outward, and rotate the tabs up.
Figure 6: White tabs
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7. Slide the right tab to the right, and leave the tab in this position throughout the procedure.
Figure 7: Right tab movement
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8. Slide the pickup roller assembly to the right, and remove the left end cap.

Figure 8: Pickup roller assembly movement



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9. Remove the pickup roller.


Figure 9: Pickup roller

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10. Insert the left side of the new pickup roller into the left slot (1), and insert the right side (with notches in the shaft) into the right slot (2).

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11. Rotate the shaft until the notches engage and the shaft clicks into place. 12.Place the end cap over the shaft on the left side, push the end cap to the right, and rotate the tab downward into position.



Figure 11: Pickup roller end cap


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13.Push the right tab to the left, and rotate the tab downward into position. 14.Place the printer on the work surface with the top of the printer facing up. 15.Close the front automatic two-sided path door.


Figure 12: Closed automatic two-sided path door
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16.Reinstall the print cartridge, and close the print cartridge door.

Figure 13: Print cartridge
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17.Plug the printer in to turn it back on.

Figure 14: Power cord in

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Cleaning the pickup roller

Perform the following to clean the pickup roller.

1.Remove the pickup roller as described in steps 1 through 9 of Replacing the pickup roller above.

2. Dab a lint-free cloth in water, and scrub the roller.

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Figure 15: Scrubbing the roller




3. Using a dry, lint-free cloth, wipe the pickup roller to remove loosened dirt. Figure 16: Wiping the pickup roller
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4. Allow the pickup roller to dry completely before you reinstall it in the printer (see steps 10 through 17 of Section with a task ).

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Figure 17: Reinstalling the pickup roller

Oct 27, 2008 | HP LaserJet P2015dn Printer

2 Answers

Hp laserjet 8100 8150 13.1.42


hp printers typically do not have an error message to cover every known condition, thus if the printer needs maintenance in an undefined area, it will invariably indicate a paper jam. The printer usually responds to the installation of a maintenance kit which will include transfer roller, pickup rollers, and fuser.

Oct 03, 2008 | Printers & Copiers

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