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It is possible that the contacts are not working or contacting and so the timer program controller is faulty.
Since the program moves but the cycle is not initiated you must confirm with a circuit test- the voltages on the motor at the time of the cycle.
This advice is for Kenmore Elite and Whirlpool Duet model FRONT LOADING washing machines.If you experience a problem where the washer does not drain properly or the drain pump makes excessive noise, here’s the information you need to check the drain pump: Symptom: PUMP IS RUNNING, BUT NOT DRAINING PROPERLY.
Unplug the washer while servicing inside the unit.
Remove the lower kick panel under the door by removing the three 7mm screws under the bottom edge of the panel.HINT: Use a couple of blocks of wood to prop up the front feet of the washer to gain better access to the screws.Once the screws are removed the panel should drop down, and then pull off.If the panel becomes stuck, a slight tap on either side will dislodge it.
Locate the drain pump.It will be located directly under the wash tub (it is the only pump this washer has).
There is an access removal cover on the pump that can be removed to clean out the trap.BEFORE doing this, it is strongly recommended that you remove all residual water from the wash tub & drain line or you will have about a gallon or so inside your washer and on the floor to clean up.
Here’s a helpful way of quickly removing the residual water.If you own a wet/dry shop vac, remove the drain hose from the standpipe at the wall and pull a vacuum with the shop vac.This will empty the wash tub, pump and drain lines.If you don’t own a shop vac, grab a bunch of old towels and open the access on the pump slowly so that it comes out at a trickle.Allow the towels to soak up the majority of the water.Close the access and stop the water if you need to get additional towels.
Open the pump access and remove once you have all the water drained.Check the drain pump for foreign objects and debris.Check the pump impeller and make sure there’s nothing caught in it.Items as small as toothpicks or cotton swabs have been known to stop this pump from working.
Clean out the pump thoroughly and reinstall the access cover.Make sure the cover is snug, but do not over tighten.
Place the drain hose back in the standpipe (IMPORTANT – DO NOT FORGET!).
With the bottom panel still off, plug the washer back in and select the following on the operator console – DRAIN SPIN, NO SPIN, and then press any button under OPTIONS 4 times (it must be the same button).“C00” will show on the console display as the washer begins diagnostics mode.
Check the drain pump for leaks as the washer fills.The pump is gravity filled and will hold water even it is not pumping.Allow washer to run through diagnostics until it begins the wash tub tumble cycle.
At this point, you can stop the diagnostics procedure by pressing PAUSE/CANCEL 2 times.The drain pump energizes and the washer will begin to drain.
If the drain pump works normal and there are no leaks detected, reinstall the bottom panel and tighten screws.
NOTE: It is normal to have residual water left inside the wash tub under the wash basket.This is why it is important to leave the door ajar when not in use so this water does not become sour.
hi christina,,,its dont centrifugate???????? hmmm! do you mean spin?
or it dose spin,,, but dont pump out? if its not spining there is a program fault,,,or motor fault,,,,if it dont pump out,,,thats a pump fault,, program fault or a blocked filter,,,the pump has its own motor,,,however if there is a program fault that could cause the pump to fale to pump as well???
my brain hurts now!
F01 - Short circuit motor triac - Book a washing machine repair.
F02 - Motor jammed tacho detached - Book a washing machine repair.
F03 - Wash thermistor open/short circuit - Book a washing machine repair.
F04 - Pressure switch jammed on empty - Book a washing machine repair.
F05 - Pressure switch jammed on full - Book a washing machine repair.
F06 - Program selector error - Book a washing machine repair.
F07 - Heater relay stuck - Book a washing machine repair.
F08 - Heater relay cannot be activated - Book a washing machine repair.
F09 - Incompatible eeprom - Book a washing machine repair.
F10 - Pressure switch not sensing correctly - Book a washing machine repair.
F11 - Pump cannot be activated - Book a washing machine repair.
F12 - Communication error - Book a washing machine repair.
F13 - Dryer fan or dryer thermisotor faulty - Book a washing machine repair.
F14 - Dryer element faulty - Book a washing machine repair.
F15 - Dryer element relay faulty - Book a washing machine repair.
H20 - Not fillings. Check tap, hose and inlet valves
LOCKED - Check interlock - Book a washing machine repair.
Here is a list of fault codes. I hope this helps !
The lid switch may be defective. If so, the washing machine can't spin and may not function at all. The switch is inside the washing machine main housing near the door frame. You need to raise or open the top or front of the washing machine to get to the switch. If it's defective, you need to replace it.
If the lid switch is fine then check for loose connections between the control board and the motor. Also check for the any burnt components on the control board as this can be due to a faulty control board.
Is it displaying any error code as well?
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Switch on machine and start its program. While it is running then turn program selector control to TOP position. After a few seconds ALL lights should flash and machine should stop. It ought now to have been reset to normal.