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It has somehow unregistered with the base unit. Go to the base with your handheld. On the handheld menu, you can select "register". Try that by first. Next, press the gray (usually) button on the base unit and register the cordless again. If no go, de-register the cordless and try the steps again. Post for more if those did not work.
Step 1: press MENU-6 and select 3 “SET BASE” Step 2: press the REG key on the master base Step3: press register to finish the registration procedure. • After the registration complete, handset 11 and handset 21 can 2-WAY intercom with each other
If issue persists reset the unit start registration by using 2nd unit that currently unable to register. if issue continues please inform for further troubleshooting
a. Press MENU-6 to enter the registration mode
b. Press and hold the base’s Registration (REG)
button for 2 seconds until 4 LEDs light up. (Located on the base where you plug in the phone jack)
c. Press handset key “1”, this completes the
registration process. When you register the
handset to BASE 10, the base will assign a
handset ID between 11 and 19. The assigned ID
will be displayed on the handset LCD, indicating
d. Repeat above steps for all additional handsets.
e. The first two handsets registered will be given ID
11 and 12, which gives them administrator
hold the volume and intercom buttons together the in use light will come on and then go to menu on handset press 6 then 1 to regester that should work i just talked to a friend with a telecom buisness and he told me what to do with mine good luck