Question about Philips GoGear HDD6330 MP3 Player

1 Answer

Still frozen After I reset more then 2 times my device still frozen and the manager software do not recognize. It's look like is OK but then frozen again. What can I do? Please Help me!

Posted by on

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Genius:

    An expert who has answered 1,000 questions.

  • Master
  • 3,422 Answers

Hi,

Press and hold [VOL+] & [POWER] until the player resets.

If the player restarts normally then all is well.

If not, reset again and connect the device to the PC.

Install and run the Device Manager software from the product CD.

Select Repair / Restore option and follow the on-screen prompts.


Goodluck..

Posted on Feb 29, 2008

  • Priya darshan Feb 29, 2008

    Here is another solution:

    On Windows XP, hook your GoGear
    to your usb port, right click My Computer choose Properties, Hardware
    tab then click Device Manager. You will see an option that says Windows
    Portable Devices(if your GoGear is connected to the USB port) with a
    plus sign to expand and see your GoGear. What you want to do is: DO NOT
    UNPLUG IT from the USB port yet. It most likely has a yellow
    exclamation mark once expanded that says drivers not found or some BS.
    (By the way dont ask about installing the drivers cuz I did that plenty
    of times and that did not work either.) Right click that GoGear with
    the exclamation mark and click uninstall but do not do push anything
    after. Now unplug your GoGear and it's cable from the USB port and
    finish the uninstall. Close all that now. Now plug your GoGear in the
    usb port again and double click My Computer and you should NOW see your
    GoGear because it should be detected. Right click that icon choose
    Format, quick compression. Now choose your GoGear Device Manager and
    Repair it. Unplug and it should be working again.

    Just a
    note, I had all the GoGear programs uninstalled except the PC software
    from the Philips site which I downloaded but it should work even if you
    have everything installed. If not download their pc software for your
    GoGear, format, then install the Device/Firmware Manager and repair.

×

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Laptop not recognizing device when plugged into laptop how to fix


The computer is not recognizing the device because the appropriate software or driver is not installed on the device.

Most of the time when you connect a smartphone into a compatible laptop the device drivers or software automatically install, so the laptop may recognize the smartphone.

Here are some possibilities as to why the device is not recognized.

1) The USB port is bad.
2) The USB port is not activated
3) One of the devices does not support the other

Here are a few possible troubleshooting solutions:

1) Go to the smartphone manufactures website and download and install the updated device driver and software then plug in the device to see if it is recognized.
2) (if Windows OS) Go to the Device Manager to see if the device is showing up when it's plugged in. If you see the device in device manager right click the device and choose to update the driver.
3) (if Windows OS) Additionally, in device manager you can check your device's USB ports to see if there is an issue with the ports that may be resulting in the smartphone not being recognized. You can choose to re-enable the USB ports or update the software for the USB ports.

Hopes that helps resolve your issues.

Open Device Manager Windows Help

Nov 07, 2015 | Acer Computers & Internet

Tip

The Philips GO-Gear unit is got stuck frozen?


Make sure the hol/lock is not engaged. As logn as it's not engaged, run the Repair in Philips Device Manager. If the Device Manager will not recognize the player: Disconnect the Go Gear from computer. Press the reset pinhole until the player turns off.Hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If this pop-up does not appear, reset the player again WHILE connected to the computer. Open the Philips Device Manager, and go to Repair Tab.Reset the player one more time while connected to computer. Follow the repair instructions. This will help.Good luck.

on Mar 05, 2010 | Televison & Video

2 Answers

Why the windows7 cannot recognize the usb cable device of psvita


w7

First, please disconnect all USB devices and then perform the following steps:


Click "Start" button, type "devmgmt.msc" (without quotation marks) in the "Search" bar and press "Enter". Click "Continue" if necessary.



In Device Manager, double click to expand "Universal Serial Bus controllers", right click on the Host Controller, click "Uninstall" and click "OK".



Repeat the step 2 to uninstall all items under "Universal Serial Bus controllers".



Then, restart your computer and Windows 7 will reinstall all USB controllers automatically.

Oct 07, 2012 | Microsoft Windows 7 Home Premium 64BIT...

1 Answer

Sat nav won't reset. have tried the re-set button. Screen has frozen


If the reset button of your device is not resetting the device and it is still on the frozen screen. Just turn to the back of the device, unlock the battery from the device and remove it. Then you allow the device rest for about 5 minutes then you fix it back in. Plug the device for about 2 hours and power it on. It should work fine after this. Be sure not to turn on too many applications on the device at the same time time, because that could result in the device being frozen again.
You can as well update the software of the device by charging it for about 2 hours, then you connect it to the computer that has its software. That will show if there are recent updates for the device, then you update the software with the latest version. that should take a little while to update. Then install your maps on it, safely disconnect the device from the computer and turn it on. That can also help you solve the problem.
Hope this was helpful. Thank you for using fixya.

Jan 26, 2011 | SNK RAC SAT NAV 200 GPS Receiver

2 Answers

MY PHILIPS GOGEAR STARTS UP AND FREEZES AND JUST DISPLAY A MESSEGE SAYING (WAIT FOR USB CONNECTION) CAN SOMEONE HELP ME?


I found this on page 55 of my owner's manual.
My GoGear MP3 Player was frozen, wasn't being
recognized by my computer and this worked for me.

Follow these steps exactly:

1 Reset your player first by inserting a pin or sharp
object into the reset hole at the back of the player.
2 Launch Philips Device Manager from Start > Programs >
Philips Device Manager. Select the Repair Tab.
3 While pressing the Vol + on your device, connect it
to the PC.
4 Confirm Yes when you see the screen , you can release
the Vol + now.
5 Choose your device name (SA60xx) in the box.
6 After the repair completes , click OK and continue using
your player as usual.

Jul 15, 2009 | Philips GoGear HDD1830 MP3 Player

1 Answer

Hdd065 has frozen


Make sure the hold/lock is not engaged
Try another USB port
Reset the player

If that fails:
Download the newest version of the Philips Device Manager:
www.usasupport.philips.com - change your country/language as needed
Enter in your exact model #
Click on the link for your exact model #
Click on the Software & Drivers section
Click on "Firmware Upgrade Software"
Install the new Device Manager
Open and run the "Repair" tab

If still nothing:
Disconnect the Go Gear from computer. Press the reset pinhole until the player turns off. Hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If this pop-up does not appear, reset the player again WHILE connected to the computer. Open the Philips Device Manager, and go to Repair Tab. Reset the player one more time while connected to computer. Follow the repair instructions.

After repair is complete, upgrade the firmware for this player. Will erase all the songs, but you should be good to go again.


If these methods fail, call Philips to see if you are still in-warranty.


-Tha Mp3 Doctor

Mar 25, 2009 | Philips HDD065 MP3 Player

1 Answer

My mp3 is frozen i reset it and it just sys ok to disconnect and wont do anything else


Update the firmware on the player, but perform these other steps first:
Make sure the hold/lock is not engaged
Try another USB port
Reset the player

If that fails:
Download the newest version of the Philips Device Manager:
www.usasupport.philips.com - change your country/language as needed
Enter in your exact model #
Click on the link for your exact model #
Click on the Software & Drivers section
Click on "Firmware Upgrade Software"
Install the new Device Manager
Open and run the "Repair" tab

If still nothing:
Disconnect the Go Gear from computer. Press the reset pinhole until the player turns off. Hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If this pop-up does not appear, reset the player again WHILE connected to the computer. Open the Philips Device Manager, and go to Repair Tab. Reset the player one more time while connected to computer. Follow the repair instructions.

After repair is complete, upgrade the firmware for this player. Will erase all the songs, but you should be good to go again.


If these methods fail, call Philips to see if you are still in-warranty.


-Tha Mp3 Doctor

Mar 16, 2009 | Philips GoGear SA3125/37 MP3 Player

1 Answer

After I download Songs to my 8GB Philips go gear mp3 player it is frozen Can,t turn it off or do anything , How to reset. Now it is not even recognize by the Computor, Pls. Help me. Thanks , Sam


Make sure the hold/lock is not engaged
Try another USB port
Reset the player

If that fails:
Download the newest version of the Philips Device Manager:
www.usasupport.philips.com - change your country/language as needed
Enter in your exact model #
Click on the link for your exact model #
Click on the Software & Drivers section
Click on "Firmware Upgrade Software"
Install the new Device Manager
Open and run the "Repair" tab

If still nothing:
Disconnect the Go Gear from computer. Press the reset pinhole until the player turns off. Hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If this pop-up does not appear, reset the player again WHILE connected to the computer. Open the Philips Device Manager, and go to Repair Tab. Reset the player one more time while connected to computer. Follow the repair instructions.

After repair is complete, upgrade the firmware for this player. Will erase all the songs, but you should be good to go again.


If these methods fail, call Philips to see if you are still in-warranty.


-Tha Mp3 Doctor

Mar 15, 2009 | Philips GoGear SA3125/37 MP3 Player

4 Answers

Computer wont recognize sansa fuze


STOP EVERYTHING ALL YOU HAVE TO DO IS TURN OFF YOUE SANDISK, THEN plug it in!!.

Feb 01, 2009 | SanDisk Sansa Fuze MP3 Player

5 Answers

Device manager wont detect my gogear HDD1630/17 even though i recently updated the software and driver, also my device is frozen on "Please connect player to pc". I can't even get it back to the menu...


I was experiencing this similar problem, and from my research so were alot of other people, what finally worked for me was this:

  • Update all the software on your computer via Phillips site
  • Open the Philips Device Manager
  • With the device connected and the 'connected to pc' screen showing on the GoGear, do a 'soft reset' by holding the Power Off + Volume Up buttons for a few seconds
  • As soon as the device restarts itself, hold the Volume Down button, the computer should now recognize the GoGear
  • Follow the onscreen directions to Repair the device
  • Thank the intarwebs.

May 21, 2008 | Philips GoGear HDD6330 MP3 Player

Not finding what you are looking for?
Philips GoGear HDD6330 MP3 Player Logo

Related Topics:

113 people viewed this question

Ask a Question

Usually answered in minutes!

Top Philips Audio Players & Recorders Experts

Gyula Lacz

Level 3 Expert

482 Answers

kakima

Level 3 Expert

102366 Answers

 Grubhead
Grubhead

Level 3 Expert

4852 Answers

Are you a Philips Audio Player and Recorder Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...