Question about Philips GoGear HDD1830 MP3 Player

1 Answer

Philips GoGear mp3

I just purchased and downloaded 5 songs that are wma files just like the rest of the songs that I put on my mp3 player from cd's. The songs show up on my mp3 player but they won't play. It just sits there with the pause symbol - when you press play it just goes back to the pause symbol and doen not play the song at all. The songs do play on my computer just fine. Why can't I listen to them on my Philips GoGear mp3 player?

Posted by on

1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Expert
  • 476 Answers

Sounds like the files are DRM copy protected.

You can check for protected tracks.

  • In Windows Explorer, go to the folder where the tracks are stored on your PC.
  • Click on View -----> Details
  • Right click on the header bar in the right hand window and select protected. (If protected is not listed click on More)
  • Tracks will be listed with No or Yes under "protected". Check your non-playing tracks are listed as No, under "protected".
The HDD1830 is not compatible with protected files, although your PC will play them ok.

Posted on Mar 02, 2008

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

I dont no how to get itunes moviesand songs onto my player


Hi, How to Download Music to the Philips GoGear

The Philips GoGear Micro Jukebox is a portable MP3 player that plays MP3 files and WMA files and also displays photos. Download music, copy it to the GoGear player and enjoy your tunes everywhere you go.

Things You'll Need:

* Philips GoGear and USB cable
* Internet connection
* Online music download service
* Secure method of making online payments
* Windows Media Player software


Download music in MP3 or WMA formats. You can buy songs from many online sources. If you choose to buy from iTunes, be aware that you will need to convert them from the native iTunes format to MP3 files. The iTunes software will do this for you.

Import the songs to your Windows Media Player Library if they are not already there. Windows Media Player can be set to check for new files in certain folders each time it launches, so this might happen automatically.
.
Connect the Philips GoGear device to your computer with the USB cable and click on the "Sync" tab in Windows Media Player. Drag songs you want to copy to the "Sync list" on the right-hand side of the Windows Media Player window.

Click on the "Start Sync" button at the bottom of the list pane when you have all of the songs on the list. You should be able to check at the top of the list pane to see how much space is available on your MP3 player in order to make sure you have enough room.

Wait while the files transfer and then disconnect the player from your computer. You may have to click on "Safely Remove Hardware" in your system tray (usually on the bottom right corner of the screen) depending on your computer.

Have a nice day..

Feb 18, 2011 | Philips GoGear SA3245/37 Digital Media...

1 Answer

I have not been able to copy CD's onto the MP3 player. I keep getting a formatting error when trying to convert even though I am using WMA and have tried MP3.


mdcope2 - delete the msuic files that you already ripped from CD off the GoGear. If you Rip a song in WMA, and then re-rip it in Mp3 format, when you go to sync the mp3 file, the GoGear will basically ignore the new file, because it thinks that the file is already on the GoGear since it has almost the same name. Once you have deleted the affected songs, re-Rip the songs in Mp3 format using Windows Media Player. This time, when you go to sync the songs, it will work.

Guest - to load video files onto the GoGear, you have to convert and sync them through the Philips Media Converter - no other method will work.

-Tha Mp3 Doctor

Mar 02, 2009 | Philips GOGEAR SA6045 MP3 Player

2 Answers

Downloaded songs but won't play on go gear 3020/37 how do i fix


First try opening the gogear device and click on music right after the welcome screen. Select either "All Songs", "Artists" or "Albums" to find your songs. If you downloaded your songs, they should display on the screen of philips gogear, then you can select them to play on your headphones

Only some audio formats (.mp3 .wav and .wma will be play on philips gogear SA 3020/37)

Feb 23, 2009 | Philips GoGear SA3020/37 MP3 Player

1 Answer

I cant get music


Music - the newer Philips players do not support DRM-protected files. You will have to use songs that are in Mp3 format, or songs that are non-protected WMA's (NOTE: non-protected WMA's generally are only converted from CD's you own. I don't know of any music services that use them).

Video - the installation CD should have come with a program called the Philips (Arcsoft) Media Converter. If you have lost your installation CD, you can acquire this program from the Philips website. The program must be used to convert and transfer videos to your Philips.

-Tha Mp3 Doctor

Jan 19, 2009 | Philips GoGear Flash MP3 Player

2 Answers

I cant put or take off songs


hi ! first of all , you need window media 11 , but u need also a authentic windows, not a copie , i know i have one , and reinstall your cd ,on the cd you have a programme to convert to mp3 and wma , let me know yvon chow !!!

Dec 31, 2008 | Philips GOGEAR SA6045 MP3 Player

1 Answer

Philips go gear mp4 sa3245/02


The player is not defective. The older Philips players recognized DRM-encrypted WMA's - the newer Philips players do not. You have to get Rhapsody's Mp3 only service - I repeat, MP3 ONLY. No other level of Rhapsody service will work with the newer Philips' GoGear's - which is funny, b/c Philips co-branded with Rhapsody on the newer players. Rhapsody's Mp3 Only is not the only choice you have - but the key is only to transfer songs that are in mp3 or NONPROTECTED WMA format (non-protected wma's are not purchased songs, but songs ripped in the right way from CD).

-Tha Mp3 Doctor

Dec 27, 2008 | Philips GoGear Flash MP3 Player

1 Answer

"format not supported" - error message of death


1. songs which have copyright protection on aren't recognised by the player
2.you can't convert from WMA to MP3
3. you can't drag and drop from a CD you have to rip it first. i suggest you use windows media player for this as it is very quick you just put in the disk and click 'RIP'
4. you can down;load the latest media converter from the philips website which will actually convert things
5. try upgrading the firmware (from the philips website) you need to download the new device manager and then follow insructions from the web page
6. try reparing your device using the new device manager (it will delete anything you have on there

Aug 08, 2008 | Philips GoGear Flash MP3 Player

1 Answer

Mp3 phillips


There are a few possible answers:
1)Start simple - disconnect the GoGear from the computer - let it update - then reconnect it to the computer; if this fails, restart your computer and try syncing again

2)You need a firmware upgrade to make the device compatible with your computer: just open up Philips Device Manager (Start --> All Programs --> Philips) - if you don't see it, then re-run the installation CD or grab the "Device/Firmware Manager" from the Philips website; click on the update tab

3) The songs have Digital Rights Management (DRM) protection.Try re-downloading the songs without DRM protection.

4) The songs are in a format not recognized by the GoGear. The GoGear, for instance, will not take iTunes files b/c they are AAC format. With MP3 files, the player supports 32 –320kbps. With WMA: 5-192kbps with sampling rate 8.0kHz up to 44.1kHz. Right click the song file, and select "Save As", and then change the format of the song file. Or, redonwload, in the above-said format.

-Tha Mp3 Doctor

Jan 20, 2008 | Philips GOGEAR SA6045 MP3 Player

1 Answer

Trying to play my music which I have transfered from CD to my phillips MP3 player and it says File format not supported.


The device itself is not faulty. This is Microsoft's1.gif fault, not Philips'. Some of the songs may have Digital Rights Management (DRM) encoding that the SA6025 will not support. You can right click on the trouble music file, select "Properties," and select the License or Digital Right tab - look for the msg: This file is not copyright protected. Find out if the songs that CAN'T be transferred have this message. If so, then click on acquire digital rights (or some variant of that phrase). If the files tha CAN'T be transferred DO have Digital rights protection, then you must save the files in a different format that is stripped of DRM encryption.

There are a few possible answers:
1)Start simple - disconnect the GoGear from the computer - let it update - then reconnect it to the computer; if this fails, restart your computer and try syncing again

2)You need a firmware upgrade to make the device compatible with your computer: just open up Philips Device Manager (Start --> All Programs --> Philips) - if you don't see it, then re-run the installation CD or grab the "Device/Firmware Manager" from the Philips website; click on the update tab

3) The songs have Digital Rights Management (DRM) protection.Try re-downloading the songs without DRM protection.

4) The songs are in a format not recognized by the GoGear. The GoGear, for instance, will not take iTunes files b/c they are AAC format. With MP3 files, the player supports 32 –320kbps. With WMA: 5-192kbps with sampling rate 8.0kHz up to 44.1kHz. Right click the song file, and select "Save As", and then change the format of the song file. Or, redonwload, in the above-said format.

-Tha Mp3 Doctor

Dec 30, 2007 | Philips GoGear SA261 MP3 Player

1 Answer

M p 3 player


Instruction manual can be found by entering your model number at www.usasupport.philips.com

The device itself is not faulty. This is Microsoft's1.gif fault, not Philips'. Some of the songs may have Digital Rights Management (DRM) encoding that the SA6025 will not support. You can right click on the trouble music file, select "Properties," and select the License or Digital Right tab - look for the msg: This file is not copyright protected. Find out if the songs that CAN'T be transferred have this message. If so, then click on acquire digital rights (or some variant of that phrase). If the files tha CAN'T be transferred DO have Digital rights protection, then you must save the files in a different format that is stripped of DRM encryption.

There are a few possible answers:
1)Start simple - disconnect the GoGear from the computer - let it update - then reconnect it to the computer; if this fails, restart your computer and try syncing again

2)You need a firmware upgrade to make the device compatible with your computer: just open up Philips Device Manager (Start --> All Programs --> Philips) - if you don't see it, then re-run the installation CD or grab the "Device/Firmware Manager" from the Philips website; click on the update tab

3) The songs have Digital Rights Management (DRM) protection.Try re-downloading the songs without DRM protection.

4) The songs are in a format not recognized by the GoGear. The GoGear, for instance, will not take iTunes files b/c they are AAC format. With MP3 files, the player supports 32 –320kbps. With WMA: 5-192kbps with sampling rate 8.0kHz up to 44.1kHz. Right click the song file, and select "Save As", and then change the format of the song file. Or, redonwload, in the above-said format.

-Tha Mp3 Doctor

Dec 26, 2007 | Philips GoGear SA261 MP3 Player

Not finding what you are looking for?
Philips GoGear HDD1830 MP3 Player Logo

170 people viewed this question

Ask a Question

Usually answered in minutes!

Top Philips MP3 & Digital Media Players Experts

Herby0802

Level 2 Expert

48 Answers

Pieter Vleeshouwers

Level 3 Expert

1410 Answers

mac colar

Level 2 Expert

421 Answers

Are you a Philips MP3 and Digital Media Player Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...