Ask him to reinstall the driver for the camera.Or, if you now how to install the driver, use the original Driver CD to install the camera.
Find the manual or use google to install it.I can't explain it further because I don't know which Operating System your computer used.
If you gave the information, maybe I can guide you more.
You'll need to download the drivers for your camera from Acer's site. Once you finally get down to your model, they list three different cameras. I don't know if there's anything on your computer to tell you which one it has, so just download all three. If you install the wrong one it won't hurt anything, it just won't work. Just keep going 'til you get the right one.
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