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Firmware upgrade to GE-Thomson 28310 2 in 1 Skype/Landline phone

I just bought a GE brand Thomson model 28310 phone. I love the way it works with the base station and handset so I can get to Skype without having my computer turned on.

My problem is it came loaded with Version 101 of the firmware and I want to upgrade it to the latest version. It keeps saying "New software available for download" so I select Install and watch as it downloads Version 224. The instructions say to be patient since "The update typically lasts 15-60 minutes." So I leave it alone and come back in a couple hours.

It doesn't look like the upgrade is successful. When I select Firmware update off the Advenced menu, it still shows Current Firmware Version as 101. It lists Version 224 as the Latest Firmware but shouldn't the Current Version be 224?

Help . . .


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  • Ripkur
    Ripkur Feb 29, 2008

    GE-Thomson Model 28310 2 in 1 Skype / Standard hybrid phone

  • Ripkur
    Ripkur Mar 10, 2008

    That was the problem! It worked! You guys are terrific! THANK YOU !!

  • nightrav Aug 06, 2008

    So, I'm having a similar issue flashing the firmware, except, rather than my handset returning to the home screen, it just continues to sit at "Data downloaded. Updating base..."

    The manual says to disconnect and reconnect the base station power if the update has not completed within 2 hours. I did so after nearly 3 hours. The base station's light began flashing for a period of time, then became solid. At no time has the handset's display changed.

    Does anybody have any ideas?

  • AnisioSP Aug 29, 2008


    I'm having a worse problem.... I just can't make my GE 28310 receive an IP address from my Lynksys router.
    I've tried everything (reset, changing router configuration etc).
    Can anybody please give any hints ? I'm almost throwing the damn thing against the wall.



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To AnisioSP:
I suggest that you should have a good look at its manual and Troubles Parts.You'd better have DHCP of the Router work,then the handset is set Dynnamic Mode(Advanced---Innternet options)

Posted on Sep 09, 2008

  • jiwind Sep 09, 2008




You must leave the handset in the base charger. Otherwise it would not complete.

Posted on Mar 09, 2008


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Hi. I just bought one of these phones and wanted more information than what the manual offered, so I went to the GE website to see what they had. Below I put what I found, maybe it can help you. Click on the blue box that towards the bottom left for the manual for download.

After the link, I also put extra information tabout this phone that helped me find the manual for you- it wasnt easy to find. OK, best of luck.

GE Home Electronics In 1987 GE sold its home electronics business to Thomson®, Inc. For a time, Thomson® produced many products that carried the GE name, but now only manufactures telephone and communications products.

The items that they support but no longer manufacture include:
Audio products
Cassette recorder
CD player
Clock radio

Spacemaker radio
Spacemaker TV
Video camera

For assistance with any of these older products or your current GE telephone products
please call 1-800-447-1700 in the US.
In Canada, call 1-800-522-0338 (English)
or 1-800-522-0445 (French).

Thomson, Inc.
PO Box 671988
Marietta, GA 30006-0034

For more information about the Thomson® line of GE brand telephone products, visit Thomson® at

These products include:
Answering machine
Answering system
Caller ID box

Cordless phone
Speaker phone
Spacemaker telephone

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