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Usually you have to be a certified technician of the manufacturer to order and receive those parts. It comes down to insurance reasons because if you were to install them yourself and the TV burned the house down and you were to perish, the company would be liable. As frustrating as it is, you will likely not get the parts. Are you saying that Haier will not provide a service technician for an out of warranty repair or at least point you in the right direction? That's poor customer service and I would think twice about purchasing from them again.
Had the same problem. Purchased Haier 42" model 42EP24S from Sears and it broke in 1 1/2 years. Couldn't find anyone to fix it so I ordered part Service Kit: TV-3940-01 from www.searspartsdirect.com the cost was $150.00. If your warranty is up and you're okay with doing your own work. :-)
Replaced 3 boards (instruction included) and my tv is back in action.
Your problem is on the z-sus board. Replace the slow blow fuse (there are two so ohm to find the blown one or replace both) until you can acquire the upgrade kit. I'll need an email address to forward the upgrade instructions and diagrams to unless you know where the board is. You can email me at firstname.lastname@example.org
Harish.......If you've lost both audio and video you'll probably need the upgrade kit. If it were just video you could get by for sometime with replacing the slow blow fuse on the s-zus board. Check your eprom chip on the digiatal board to see if it appears burnt. If so it may have fried. If you'd like the service manual I'll need your email address
Mine is a Haier 42in Plasma and the same thing just happened 12/31/07 - almost 2yrs old to the day. Picture went black in the middle of a movie. Sound works. There is power, remote will seem to turn on/off but screen remains black. What are standard repair costs that can be expected? I will call the 877 number tomorrow and will update with what I find out.
My experience with a Haier Plasma 42EP24S is that they have weak software chip that goes bad and can cause a number of symptoms from picture with no sound, will not recognize video inputs, or my current problem tv turns on and off irratically. This is the second time i have replace this chip, which is the socketed chip on the vga/component/dvi input circuit card. Last time i had this problem i ended up fixing it myself because sears took over 3 weeks and still could not figure out the problem. I am working on obtaining this chip, probally get about a dozen so if anyone thinks this may fix there problem as well i my have some for sale. email@example.com of Malobicky Digital Systems.
You need the upgrade kit - make Sears come out and order it for you - they know all about it, claim that the monitor should have been recalled. Mine was out of warranty, however I convinced them to fix the TV.