Question about Bose 3·2·1 II System

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Bose 321 won't play CD and VCD but plays DVD

My Bose 321 GS won't play CD and VCD (which it used to play), now it just plays DVD. Could it be a corrupted firmware problem? anyone knows where i can download a copy of the firmware?

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  • seawolf2008 Apr 23, 2008

    i have the same problem.the media center just plays dvds but no audio cds,vcds or cleaning discs.any suggestions?

  • rtownse5119 Dec 07, 2008

    i downloaed a christmas dvd to my computer and burned it . it plays in my computer but not anywhere else

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I did have the same problem. Then unplugged / replugged the base cable (= also the power supply) and after this the Bose dis play CD's again.

Posted on Jun 09, 2009

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I dont know if you can get firmware for the system, but I had a friend with the same system that would only play dvd's and I replaced the dvd drive to get it working again. That might work for you because your laser could be failing or dirty.

Posted on Feb 29, 2008

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1 Answer

Won't play DVD , it plays VCD, CD , AM , FM


All DVD players use a twin laser pickup. One wavelength is for CD/VCD and the other is for DVD.The one that is used more often tends to fail first. Typical life span is about 750 to 1000 hours. If you have crossed this limit the Bose must be due for a replacement. Even if you have not crossed this limit the laser could have failed . They are unpredictable at times.

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1. Press the Right button on your remote control
2. Press the Up button on your remote control
3. Press the Shuffle button on your remote control
4. Press the Stop button on your remote control
5. Press the Mute button on your remote control
6. The disc tray should eject twice to confirm the region change
7. Press the Standby button on your remote control to power off your machine
8. After one minute, press the Standby button on your remote control to power on.

Done!

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1 Answer

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First try running a CD/DVD player cleaner disc thru the unit, you can find them at Walmart, Target, etc. Get one that uses fluid. If your lucky, it's just dusty and needed cleaned. If it's still inoperative, you need to send it to Bose for service. They will swap out the transport for a new one and you will get many more years of service out of it. Just occasionally clean it. The repair will probably run 100-150. You can call Bose support for average pricing for transport repair and they should give you at least a ball park estimate. Hope this helps

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Player won't play CD/DVD


Various issues can cause drives to occasionally balk at writing optical discs. These run the gamut of physical, hardware, and software troubles.

Inappropriate or dirty media may be to blame. Make sure to match the type of recordable disc to the drive, and check each disc for fingerprints or other contaminants. If a disc is dirty, wipe it with a clean, soft cloth in a straight line from the center hole outward. Try a quality optical drive cleaning disc if you suspect dust contamination on the drive’s laser lens.

Some discs don’t perform well with certain drives, even within their rated speeds. Try recording at a slower speed and then with a different brand of disc. Also, on PCs, verify that the temporary file storage area on the hard drive used by the burning software has enough free, defragmented space. Allocate at least 5GB for a DVD (9GB for a double-layer [DL] disc) and about 1GB for CD burning.

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I had the same problem listed; send an email to BOSE tech support - they sent me a DVD with a bios upgrade and it fixed the problem. They should put the BIOS upgrade on their website so you could burn your own DVD rather than waiting for the mail. But it did fix the problem. Netflix disks were the worst; they must do something when they burn them to get that forced Ad to play that Bose doesn't like.

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