Question about Whirlpool ED5GHGXMQ Side by Side Refrigerator

2 Answers

Will not dispense ice out door.

The motor inside freezer that turns spiral tube in ice bucket will not turn on.
We have replaced the motor, the computer module in the back, the button panel at the dispensor.
We are aware that the door must be shut for this to operate.
We are also aware that you cannot push the door switch to simulate the door is shut and expect it to work.

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  • Anonymous May 20, 2008

    Accidentally left freezer door open, family member closed,ice in bucket froze, would not dispense. Cleaned out bucket and now will not dispense out door. Silver piece is not turning. It is a Whirlpool Gold do not have the # with me now.

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2 Answers

We ohmed the wire from the fridge to the connection at the bottom of door...good...then we ohmed the wire from the connection at the bottom of the door to the connection behind the dispensor panel and it did not ohm. we swapped out the door with an old unit and that fixed it. It ended up being the wire (dark blue) was broken at the bottom near the hindge. This seems to be an ongoing issue with the W/Pool side by sides from my understanding

Posted on Mar 01, 2008

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  • Whirlpool Master
  • 2,651 Answers

Can oyu hear a "clicking" noise when you depress the ice actuator?? it needs to hit the microswitch behind the panel to switch on auger motor, possible bad switch or paddle not making contact with switch

Posted on Mar 01, 2008

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