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I suspect if the unit is not registering with the computer, you may have a port issue or cable issue. Try a different USB cable; it looks like a 4 pin mini-B to A USB cable. Make sure that the ports work on the computer and that they aren't disabled for security or power saviings. (The first is under Device Manager (Start > Control Panel > Hardware and Sound > Device Manager); the second is part of the advanced settings for the screen saver (right click on the Display where there are no running programs or icons and choose Personalize > Screen Saver > Change Power Settings > Change Plan Settings > Change Advanced Settings) Try a direct connection if using a USB hub.
I solved the problem on my win98se OS by
using the drivers from GPX from another mp3 player ( MW6347DT ).
Before, it did not find the pci to usb drivers, etc. Now, all the
proper drivers are being found. The MW6347DT driver for win98 can be found here: http://www.gpx.com/download_prod.php?id=...