Question about Whirlpool GS6NBEXR Side by Side Refrigerator

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Whirlpool fridge freezer

We have a Whirlpool American style side by side fridge freezer which we bought from the previous owner of our house last year. It was working fine but found last weekend that we could not open the freezer door. It is stuck solid. At first the ice would not come out of the dispenser either so I wondered if it had made too much ice and was somehow stopping it from opening. I switched it off overnight and this morning managed to get ice from the dispenser but still can not open the door. Any ideas?

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  • michelle440 Mar 03, 2008

    Thanks for the suggestions. It is not stuck more at the top or bottom. It is stuck fast all over. Have tried brute force but it won't budge! Will bear your suggestions in mind.

  • michelle440 Mar 04, 2008

    Following on from this, we have now managed to open the door. We had to partially remove the door and found that there was a huge block of ice which had fused together the door and the internal shelves of the freezer. Not sure how this happened. It seems to have started at the middle part of the freezer where the water dispenser is as there were huge icicles from this point downwards. This had spread all the way down to the bottom of the freezer where all the food was enclosed in a block of ice. I can ony guess that water has leaked from there somehow or the ice dispenser was full but the ice maker was still taking in water to make more ice. We are in the process of fully defrosting it and will then switch it back on and see what happens. Any suggestions?

  • jbiggy85 Jul 03, 2008

    im trying to remove an ice dispenser motor but i cant get to it inside the door, the model number is GS6NBEXRL00. I got the drive shaft out and took out two screws but that plastic cover wont let us get to the motor. I tried prying up underneath the plastic lip to see if i could find a plastic latch or something...but I just cant figure out how to remove that cover, if there is anybody that has any ideas please let me know


  • 1bailey1 Sep 25, 2008

    Same problem - GS6SHEXNT00



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Bottom freezer door stuck closed

Posted on Apr 12, 2009

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Trying to open door?? does it feel as if top wants to open ad bottom of door is being stuck shut? or mabye a package of frozen food has shifted of a shelf and is holding the door shut, if so brute force will solve that one.if it feels like held at bottom sounds as if youmight have a clogged defrost drain tube.drain water backing up onto freezer plor and holding door shut. even then forcing door open is only way then removing back panel of freezer will give you acess to drain trough, melt away the ice with a hair dryer, youll find a drain hole under there somwhere,pouring boiling water down the drain will clear it pretty quickly( i use a steam machine purchased from the infomercials works awesome, after you clear it and all water drain down tube wrap a piece of solid copper wirearound the heater( black calrod heater right above the drain trough) and stick it in the whole maybe an inch or so. now everythime the heater comes on to defrost it will prevent the hole from freezing over.

Posted on Mar 01, 2008

  • Ron Coons
    Ron Coons Mar 04, 2008

    sounds like your water inlet for your ice machine has gotten stuck open(filling with water). possible that the water fill tube has dislodged from the ice maker fill cup, and instead of filling ice maker its leaking into cavity



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