Question about LG WM3677HW 3.7 cu.ft. Front Load Washer and Dryer

2 Answers

No Power We used this machine for 3 months; it powered down in the middle of a cycle, and now will not turn on at all. We've checked the outlet and cord, and there was no problem there. What could the problem be?

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  • doodlebuggy Feb 29, 2008

    Hi there, thanks for your response; the Model # is: WM3677HW, and SERIAL# 607KWKS00277. I look forward to hearing from you.

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2 Answers

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You will need to remove the top of the machine and check some voltages with a volt/ohm meter.
Please post the exact model and serial numbers from the machine and I will try to walk you through the troubleshooting process.
Thanks, Mike

Posted on Feb 29, 2008

  • 1 more comment 
  • Michael  Lindley
    Michael Lindley Mar 01, 2008

    Thanks for the numbers. The only information I have is from a 2002 training program. Your machine was built July of 2006 so I hope this information helps you.

    I understand your problem to be that nothing is lighting up on the control panel. This is what the manual says about this problem.



    Remove the top panel from the machine and follow the power cord to the main power control board. Make sure you have 120v where the cord plugs to the board. There is a red LED on the board, If it is not lit up, replace the main control board. If it is lit up the problem is probably the display board, but could also be the main control board. Replace one, if that doesn't fix it, replace the other one.



    There should be a tech sheet in the machine when you remove the top that may have more detailed diagnostics. One of the biggest problems we have with LG is the lack of support information to troubleshoot problems but they make up for it with the price of their parts. You can buy the main board and display board together for less than $150. You can go to sears.com, click on parts, enter your model number and see parts diagrams and lists for your machine. They are kind of high on their parts but they have the best parts database I have found online.

    Let me know what you find out or if I have misunderstood your problem. I will try to find a service manual and let you know if I find any more information.

    Thanks/Mike

  • Michael  Lindley
    Michael Lindley Mar 05, 2008

    doodlebuggy

    I found another repairman that had a service manual for your machine. It gave the same instructions for diagnosing your problem as the info I posted earlier.

    Let me know what you find out.

    Thanks, Mike

  • Michael  Lindley
    Michael Lindley Mar 05, 2008

    I almost forgot, Your machine has a 2 year warranty on the electronic control board. This covers the part only, not the labor. The phone number to find an LG servicer is 1-877-714-7486, or go to www.lgservice.com

    Mike

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Hi the problem is more than likely an internal fuse on the circuit board to do repair yourself youll need to get schematics and a multimeter and test the fuses on the board but as you have only had it for 3 months it should be covered by at least a 12 month warranty

Posted on Feb 29, 2008

  • paul proctor Feb 29, 2008

    Also have you checked the fuse in the plug if this is fine then its going to be circuit problem

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