Mustek ScanExpress A3 USB Scanner error

It might be best to contact the point where you purchased it from as it would be under warranty if newly purchased. They have no operations in Australia. If you cannot get help from the seller then you will have to contact head office in Taiwan on this email address. [email protected]

Do you have any solutions for this message? If you have please sent me an e-mail at [email protected] Thank you
I have a Mustek A3 USB Scanner

Here is the page to download the drivers you need for the Mustek ScanExpress A3 USB 1200 Pro Scanner:

http://www.mustek.com/mustek/supportdrivers.php

Hope this helps!
Remember to give me 4 Thumbs Up
for all the hard work to the Community! :D
~~Dayminner

This might not be the best solution, but it won't take long and it's worth a shot. This is a known problem with some microsoft products. If you visit this microsoft site and click the Microsoft FixIt "Fix this problem" button, it may fix it on its own.
http://support.microsoft.com/kb/886549
You have to scroll down a little bit to find it. I'd be interested to see if it works, please comment and let me know. If it does not work, I apologize.
Good luck!

ON THIS PAGE:
http://www.mustek.com.tw/Support/
select suport, enter your model ( SCANEXPRESS 600 PRO ) --> search
click on ScanExpress A3 USB 600 Pro
click on drivers download, select driver for your operating system and download.

If this helps orsolves the issue, please rate it and give a testimonial for myresponse.

you can download driver on this page
http://www.mustek.com/mustek/supportdrivers.php?&show=drivers&disp_cat=Scanner&disp_sr=USB%20Port&disp_mod=ScanExpress%20A3%20USB%202400%20Pro&disp_catid=18&disp_srid=31&disp_modid=230


If this helps orsolves the issue, please rate it and give a testimonial for myresponse

I succeeded into installing and using the Mustek ScanExpress A3 USB!

I downloaded the driver for Windows Vista from the Mustek website, then did the following steps:
1. left mouse click on the web.exe downloaded file and choose Properties;
2. in Properties I checked "Execute this program always as Administrator" and "Execute in compatibility mode for Windows Vista";
3. without any scanner connected I executed web.exe, gave the authorization even if recognized certificate;
4. allowed the system to restart;
5. connected the scanner;
6. directly used it into any program.

Please let me know if these instructions was useful!

Regards and good luck.
Sandro from Italy!

i would by this make if your looking for a good scanner

my scanmagic 1200ub is recognized by my pc but i keep getting a message saying"cannot locate component.could it be that particular port?

Hi,
It could be something to do with the bundled software having a missing or corrupt TWAIN32 file.. But you can Scan using Windows XP itself.

http://www.microsoft.com/windowsxp/using/setup/hwandprograms/printfaxscan.mspx

Scroll down to the Scanning part, and see if that is of any use to you..

Hope this helps

Chris (ziraffa)