Question about Gateway FPD1975 19" LCD Monitor

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EzTune problem with lost PIN number to disable Theft Deterence

Ok, I go and download EzTune. But it will not work. I ask them for the PIN number. They tell me they have no record of me. I did register my monitor with Gateway when I got it. So the monitor only comes on for a few seconds and then goes blank. I have to have a way to get EzTune software that works. Gateway will not tell me how.

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  • Anonymous May 11, 2008

    same problem only I acquired several monitors at auction and cannot get them unlocked I understand theft deterrence but there are many needed and legal reasons to buy and sell used , assets. There is no way for me to find or contact the original owners and of course these monitors worked fine when obseved with the original pc but after seperating them are useless it has cost me dearly in time frustration and respect. I for one will not be buying any gateway components. Others will follow and gateway products will be ?????. Sorry I just would like some solution to wasting a 100 or so monitors

  • Anonymous May 14, 2008

    due to a power shutdown the Antitheft mode reset my password... so I have to unplug the power cord... push the on-off button then plug again the power and so on... where are the hackers when we needed

  • onuzer Jun 06, 2008

    i have the same problem as you

  • Sharkslayer Jul 21, 2008

    My power shut down and now my monitor activates its "Theft Deterence" system of whatever and I keep inputting my PIN number and it says "Password Error" It is a real pisser... I got a big *** gateway shield in the middle of my screen and everything is in black and white

  • MADASS Jul 26, 2008

    I have the same damn problem and its really getting on my nerves. When I call Gateway toll free numbers everyone acts like they dont know what Im talking about and thats frustrating too. Then they want you to bring the computer back 3 and 4 times only to still act retarded and act they dont know what youre talking about. This is really PISSING ME OFF especially when that damn grey sign pops up in the middle of the screen and stays there. PLEASE HELP BEFORE I THROW IT THROUGH A WALL!!

  • jayford Jul 26, 2008

    I have the same problem and have called Gateway twice and have spoken to two separate technicians. Both of them have done different things, but the problem is still there. Big ugly thing in the middle of the screen saying that the Gateway Anti-Theft is on and the screen is in black and white instead of color. Guess my next computer will not be a Gateway.

  • drewfunk420 Jul 31, 2008

    I have the same exact problem and i hate this because I cant barely see what i'm typing

  • Anonymous Aug 06, 2008


  • denise3d7 Aug 28, 2008

    I having the same problem. I just moved from one residence to another, connected my monitor and the black screen is there with the prompt that I must enter my pin to remove it. I figured out how to work around that by allowing my computer to upload completely. After cancelling the EZ Tune "enter your pin" box I right click on the desktop and select the prompt that allows me to restore it to the manufacturers setting. You'll have to do this each time you turn on your computer. My problem now is after having a virus on my computer and having it removed, my screen is black again. I call gateway for them to remove it, of course because I don't remember my pin, they tell me "it'll cost me $59.99 + tax" for them to restore my screen. Help someone.


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Whatever you do - DON'T CONTACT GATEWAY. I am in the UK, and the Gateway support number is only available 9 - 5 (funny 'cos I'm at work then and can't access my PC), so I filled in the technical support form - waited 2 days for a reply only to be told they don't support third party software.
I had an online chat with US Gateway support - only to be told the same thing - alternatively, pay them silly amounts of money and phone the US and they will fix the problem.

The solution is to visit Portrait Displays (software developers) website and complete an online form with your problem. (This form prompts as to whether you have already contacted Gateway - so maybe they are monitoring the adequacy of Gateway support. The support from Portrait has been brilliant.

Unplug the cable from your monitor and then hold the power button while you plug the cable back in. When the monitor is fully restored,
release the power button and an anti-theft box will appear, prompting you to press the menu button at the side of your monitor. Press the menu button and you will be given a 3-digit code. Portrait need this code to give you an unlock code. Once you have the unlock code you can remove the anti-theft option.

Posted on Aug 27, 2009

  • Charles Bedford
    Charles Bedford Nov 08, 2014

    This does not work on a Gateway FPD2275W Monitor


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How to disable EzTune™ Anti-Theft Software on my 19" fdp gateway

Posted on Jun 28, 2010

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I just found a gateway lp2424 at the local dump
And what seems to work for me us to unplug it and plug it back in while tapping the power button wich turns it off then tap it again and it turns on normally
(Note: I also cannot access any settings of the monitor (

Posted on Jan 03, 2016

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Try taking one to a local technition, most computers have the capability for a BIOS password on startup. To reset that, you would remove the bios battery from the MB for about an hour then put it back in and it would "forget" any settings (such as the password)

I cannot be certain but I imagine that there would be something like that located within the monitor itself, or a Jumper you could move or put in to restore "default/factory" settings so you may be able to set another pin.

Posted on Sep 12, 2008

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1 Answer

How to restore eztune

Funny you should ask. I was just reading my Gateway monitor manual this afternoon and it says you can download EzTune software from Be sure to to download the right software for your monitor. Apparently there are different versions for different monitors

Dec 17, 2012 | Gateway 19" Widescreen Flat Panel TFT LCD...

1 Answer

Monitor message says "Theft Disable

The theft deterrence system can be disabled temporarily by unplugging the monitor's power cord. Then it will start the counter again. (The default is 60 minutes and is set in the EzTune software.) The software locks the monitor to one computer (the one running the EzTune software). To disable the theft deterrent message, enter EzTune and click on the Extras tab. Then select the Theft Deterrence section and enter the PIN. The PIN can be saved online and then you can request it if forgotten: .

The EzTune software is available here: .

The user's guide and other documentation is available here: .

I hope this helps.

Cindy Wells

Mar 15, 2011 | Gateway FPD1975W 19" LCD Monitor

1 Answer

The monitor is a Gateway FPD1975W TFT LCD Monitor. I do not know the age of the unit. As of late it will not turn on. When the power button is pushed it will just blink like it it in standby mode even...

It was released about 2006.
I do hope you do have the PIN to unlock it, otherwise you will have to contact Gateway.
Please read this:

GatewayShield™ Security Available
Protect your hardware using the EzTune™ Anti-Theft Software and reinforced lock slots. The slots, paired with a cable lock, physically anchor your display to a secure fixture. The software keeps the monitor secure using a unique PIN code. In the event the display is removed from the PC without the code, its full functionality is disabled.

It may have hardware problem inside due to bad caps.

Basic LCD monitor and TV troubleshooting guide:
Failed TV and Monitors:

Learn about bad caps:

Capacitors kit: he can make you a set of caps for you.
Or just make sure to use caps with low ESR, 105c, high ripple current, long life rating such as PANASONIC FM or FC series.

Dec 24, 2010 | Gateway FPD1975W 19" LCD Monitor

1 Answer

My monitor doesn't let me type in the password. If i click to change the password it asks me for a disk on which the password is supposedly stored. I don't have this disk, I don't racall the monitor came...

This monitor includes EzTune™ which is part of GatewayShield's hardware protection solution.
This theft deterrent software lets you use a unique PIN code to secure your monitor
to your PC. If your monitor is removed from your PC, your monitor will not
function. To get started, install the EzTune software from the CD, go to the
Plug-ins section and enter your personal identification number. If you decide
to move your monitor to another PC, make sure that you install EzTune on the
second PC and enter your PIN or disable EzTune within GatewayShield on your
original PC before you disconnect your monitor from your PC

Dec 14, 2010 | Gateway FPD2275W LCD Monitor

1 Answer

Power went off and now my gateway monitor displays GatewayWhield theft Deterrence. I never set up a password how do I fix this problem. Connect the monitor to the pc you would think fixes it but no. Help

Disable GatewayShield Theft Deterrence

  1. Launch EzTune.
    View Picture
  2. In the EzTune window, click the Plug-ins tab, and then click Theft Deterrence.
    View Picture
  3. To deactivate theft deterrence, click Disable Theft.
    View Picture
  4. Type the PIN for the monitor in the appropriate field, and then click Accept.
    View Picture
  5. A screen confirms that theft deterrence is now disabled.
    View Picture

Dec 03, 2010 | Gateway FPD1785 Monitor

2 Answers

Theft disable menu pops up and won't go away and it keeps turning off my monitor

You need to install EZTUNE from Gateway, but you need to go here first:
Portrait Displays' Theft Deterrence minimizes theft or unauthorized relocation of your display. Theft Deterrence does not prevent the display from being stolen, but hinders the operation of the display once it is removed from the 'Theft Deterrence enabled' host computer.

This site is provided for you to securely store your PIN in the event you should need to retrieve it at some point in the future.

Please select from the following options.

Change your PIN.

Forgot your PIN?

User manual:

Apr 14, 2010 | Gateway FPD1975W 19" LCD Monitor

2 Answers

Gateway EzeTune

Exact same thing happened to me and gateway technical support are clueless. Try this fix:

Unplug the power at the back
wait 1 minute
hold down the power button and at the same time plug back in the power cord at the back
keep the power button pressed for 15 seconds.

Jan 12, 2010 | Gateway 19" Widescreen Flat Panel TFT LCD...

2 Answers

Theft Deterrance system

If you ever have this problem but cannot get to the 'extras' button, leave the computer on that (hopefully) already has the eztune software installed, pull the power on the monitor (the cord, not just press the power button) and then plug it back should unlock automatically. It ticks me off that I just got off the phone with gateway tech support and they wouldnt tell me that because my monitor is 'out of warranty'...purchased 4/8/08 and problem today 7/15/09...bums. Anyway, they offered to fix for a fee. I got it fixed.

Sep 29, 2008 | Gateway FPD1975W 19" LCD Monitor

1 Answer

I have EZtune on my computer in theft mode. I can not find my disc so I can not enter my PINJ. Please help me

Find your disk and reinstall.
once in theft mode EZTune will lock you out.
good luck 44hink

Jun 03, 2008 | Computers & Internet

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