Question about T-Mobile Dash Smartphone

6 Answers

My Tmobile dash will not turn on. When I put it on the charger, the green light comes on (and it charges), but when I attempt to turn it on it does not come on.

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  • Anonymous Mar 10, 2008

    THE WILL DIE AND I PLUG IT IN THE YELLOW LIGHT COMES ON AND THEN TURNS GREEN. WHEN I RESTART IT THE PHONE STARTS UP BUT THEN WILL STAY TO TO TMOBILE SCREEN THEN DIES AGAIN

  • Anonymous Mar 12, 2008

    Same as above. It charges, but does not power on.

  • wemilr Mar 22, 2008

    Same problem. Dash comes on but not completely...then goes off...and keeps repeating, What's up? wrissel@msn.com

  • DaniScottx3 Mar 28, 2008

    I AM LITERALLY ON MY 3RD DASH!!

    same problem with all of them.

    won't turn back on. replays start-up animations?!

    someone help!!!!

  • Damenia Apr 02, 2008

    this is the exact same problem i have. Its crazy because the green light comes on and stay on and then when i take it out of the charger it dont come on. can you PLEASE HELP ME?

  • W.C. Teghtmeyer Apr 13, 2008

    Same problem -- will not turn on. Unit is fully charged. Have tried holding the start button at least 10 seconds and it will still acts like its dead although the green light is blinking (on charge).

  • C-milly Oct 27, 2008

    i have the same problem but i'm only 12 idk what to do

  • fresh2death0 Nov 15, 2008

    i have the same problem and this solution doesnt seem to work, unless i am not doing it right

  • Anonymous Nov 17, 2008

    I dropped my phone and now it will not turn on?

  • dewflavoured Dec 15, 2008

    mine does the exact same thing! i tried reseting it, but it still doesn't come on!

  • shanem187 Dec 17, 2008

    same problem as everyone except when i put mine on the charger it wont even light up no green light no yellow light..at first i thought it was just my outlet so i changed outlets..same thing..then i thought maybe my charger so i hooked my dash up to my comp...nothing..still no light or anything...

  • linseyy May 05, 2009

    I dropped mine and now it wont turn on. When i plug it in, the yellow light comes on, but it wont turn on. Ahhhh what do I do? I tried resetting and it didn't do anything

  • Anonymous May 14, 2009

    I did try all the above mentioned methods but no luck please suggest someother method

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It may be the storage card - if you take the storage card out it will boot up and you can put it back in. - pain in the a## but it may work. Or Try taking the SIM card out, boot it up, turn it off, replace the card, and turn it on again Last resort is a hard reboot to set it back to factory default. reboot system by holding down the two - - keys above the house and arrow while the phone is off. Then you continue to hold while you push the power button on the side for 2 seconds. Should go to white screen then black screen. once at black screen hit the green call button and follow the rest of the prompts.

Posted on Mar 28, 2008

  • Gavin Mar 30, 2008

    To perform a hard reset (Erase ALL your data) on the t-mobile dash hold the two soft buttons down or dash buttons labeled - - then while holding those buttons hold the power button for 2 seconds you will get a prompt to press 0 to reset. Time is of the essence if you miss it try again.

    Edit: Here is a second easier method:

    If you cant get this to work you can navigate through these steps as well:

    Dash Hard Reset


    1. Select Start
    2. Accessories
    3. Clear Storage
    4. Type 1234 in the box
    5. Select YES.

  • Gavin Apr 07, 2008

    Sorry the instructions I gave earlier for the hard reset was incomplete, Here it is complete.

    To do a hard reboot.

    - with the phone powered off
    - press the two soft keys, yes the left and right soft keys which are the two dash keys labeled - -
    - while keeping it pressed, press the power button down
    - keep the power button pressed down for 1 - 2 seconds and then release the power button while still holding down the two soft keys. Keep holding down the soft keys until a black screen appears and prompts appear
    - now release the soft keys and follow prompts
    - if you dont see the black screen with the reset option, pull the battery out, reinsert it and repeat the above steps
    - when you see the black screen with the reset option, press the Send button to confirm the reset.

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Open the tombile dash and u will see a cricular thing under the memory card slot and move it around under the back cover this is it it will work after this i fixed it this way

Posted on Aug 14, 2009

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Wen i turn my dash on it goes to the green screen and it't stay they like it is frozen and it wont proceed to the next screen

Posted on Jul 24, 2009

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Memory card was the problem with mine. I took it out and the phone started right Up. I will not insert the memory card again.

Posted on Oct 05, 2011

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Check this link this might help and you might need to get a new battery. Call T-mobile if they dont do anything about it complain to the better business bureau.

http://rapidshare.com/files/158051189/Windows_Mobile_6.rar

Posted on Oct 27, 2008

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I dont know if this may help but the first time i took it to the shop they told me there was something wrong with the power button i dont know if that helps

Posted on Aug 16, 2009

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1 Answer

Tmobile dash isn't turning on


  1. Verify that the OEM Charger and Battery are being used.
    • Only the AC charger, Car charger, or USB data cable that came with or was created for the device should be used; others can damage the device and/or battery.
  2. Is the device warm?
    • When using the device for prolonged periods of time, such as when you're talking on the phone, charging the battery or browsing the web, the device may become warm. In most cases, this condition is normal and therefore should not be interpreted as a problem with the device.The device has a protection feature that if the device becomes too warm (due to use of GPS while charging, BT while charging, using the device as a wireless modem, etc), the auto protection feature will be triggered and the charging process will be stopped. Once the device cools down, the device will then begin charging again.
  3. Check the USB Port on the device for any bent or misshapen PIN's.
    • If some are found, that is the most likely cause and this is considered physical damage not covered under the Warranty.
  4. Remove the battery and inspect the contacts.
    • Remove any debris/residue found on the device or battery contacts with a soft, dry cloth.
  5. Look closely at the battery contacts on the phone to see if they are bent out of shape.
    • If they are bent, the device will need to be exchanged.
  6. Try charging the device (try different power sources as well as chargers):
    • Plug in USB to device and PC; is the LED indicating that the device is charging?
      • Note: If the device isn't charging while connected via USB to a PC, go to Start>Settings>More>Power>Power Management and make sure that "When device is turned on, do not charge the device when connected to the PC" is set to OFF.
    • Plug in AC Charger to device and outlet; is the LED indicating that the device is charging?
      • LED indicators: Charging is indicated by a solid Amber light on the upper Left side of the face of the device.
        • Note: If the battery is completely dead, the light will be a solid RED for a few seconds while it is charging; once the device has enough power to turn on, the light will turn to Amber.
  7. Try another Power Source.
    • Try a different outlet to rule out that as the issue.
  8. Try another battery in the device.
    • If another battery doesn't work, perform a Hard Reset.
      • If the device powers up after Hard Reset, test the unit for a few days. If issue returns, device can be considered for an exchange.
      • If device shows charging with one (AC Charger or USB) and not the other, issue is with the accessory. Replace accessory.
      • If device will only power up when attached to charger (AC or USB) it is likely the battery needs to be replaced.
Device won't hold a Charge
The life of the battery between charging sessions will vary depending on which features of the unit are being used.
  1. Verify the you are using:
    • OEM AC Charger
    • OEM USB Data Cable
    • OEM Battery
  2. Fully charge the battery using the OEM AC Charger
    • USB and car chargers are trickle chargers meant to get the user through until they can get to their AC Charger.
  3. If the device is not lasting the advertised Talk time, with minimal use, try another OEM battery in the device.
  4. If the battery life still is not meeting the advertised Talk time (with minimal use), the device will need to be repair/replacement.
Device won't Power on
  1. Attempt to charge the device.
    • If the battery is dead, the device will need to charge for a few minutes and then should power on once this happens.
  2. Attempt to power the device on by pressing the Power Button for 3-5 seconds.
    • If the device doesn't power in, perform a Soft Reset using the stylus.
  3. If the device still doesn't power on, perform a Hard Reset.
  4. Try another battery.
  5. If the device still will not power on, it can then be considered for repair/replacement.
Handset Powers off

  1. Make sure that the device is actually powering off and not just going into hibernate mode by pressing the power button once.
    • If the screen comes back on, the device is not powering down.
  2. If possible, check the battery level by going to Start>Settings>More>Power>Power Management.
    • The charge should be no lower than 10%; if it is, charge the device and retest.
  3. Try another battery in the device.
    • If the device stays powered on with a different battery, the issue is with the accessory not the unit.
  4. If the device still powers off with another battery, Hard Reset the device and retest.
    • If the issue remains after the Hard Reset, the device it can then be considered for repair/replacement.

Nov 13, 2010 | T-Mobile Dash Smartphone

1 Answer

My tmobile g1 screen is black but the light buttons r on?


well either the connection with the screen to the phone is messed up or you phone needs to be reset. Try turning it off and back on. or put it on the charger. or go to tmobile and ask them

Apr 21, 2010 | HTC G1

1 Answer

Samsung Blackjack II battery went completely dead and now the phone will not recharge. When plugged in, green recharge light will not come on.


Issue with either battery, charging port on phone, or charger. Attempt replacement of charger or different outlet first. Then battery replacement, about $50. Then phone replacement (hope you're eligible for warranty or have insurance if you don't want to upgrade).

Sep 28, 2009 | Samsung BlackJack II Smartphone

1 Answer

My dash wont hold a charge or even let me use it ive had it for a month now and it jus sits on the charger with thr red light on i try to turn it on and when i plug the charger back in all it says is...


its one of to things either your phone port is going bad and not conducting enough electricity like it should or your charging cable is going bad.. my dash phone used to do the same thing

Jun 04, 2009 | T-Mobile Dash Smartphone

1 Answer

My tmobile phone will not turn


try to plug in thew charger. if it indicates that it is charging then you most likely have a broken power switch. that is a common problem with this phone. if youcan get a local cellphone repair tech to service it, contact www.fixphonenow.com they can repair it.

Nov 15, 2008 | T-Mobile Dash Smartphone

1 Answer

T mobile dash


This happen to me more than once, the latest today (may 25 08)at 9pm. Tmobile will tell you how sorry they are and that's about it. I am on my second dash and second battery.
Try to hold both top keys (between call green and hung up red) while you are pressing on the shut off switch for 2 seconds. Whe it comes back to life, everything will have erased but supposedly, the phone will be like new.
I am collecting names and emails of people who are fed up with the Dash and Tmobile. Write to me jeanrenoux@hotmail.com

May 24, 2008 | T-Mobile Dash Smartphone

4 Answers

Tmobile dash is getting me p'd off


Mine does the samething. I'm running 6.1 and have found the problem to be the system fails to read the sd card on boot. When I reset my memory I don't put the sd card in until the system has booted back to the start screen. Works fine everytime.

Apr 15, 2008 | T-Mobile Dash Smartphone

2 Answers

Tmobile dash problem


when this happens take the battery off for 15 seconds and put it back. try to do this atleast once a week. cell phones is just like a computer that need to be reboot. let me know if this solved your problem.

Jan 21, 2008 | T-Mobile Dash Smartphone

1 Answer

Phone does not charge battery


Use the factory charger, i had that problem becuz i was using a razr charger, if nothing works call tmobile and tell them u r in warentee and u want to do a hanset exchange

Nov 22, 2007 | T-Mobile Wing™ Smartphone

2 Answers

Sidekick / Hiptop 2 won't take charge


The battery might be an issue. Sometimes with lithium Ion batteries, tehy just act retarded and need to be jump started from the dead. Buy a battery from any vendor and test it out. If it doesnt work you can always return it.

Sep 17, 2007 | T-Mobile Sidekick II

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