Question about Mpio HD-300 MP3 Player

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Frozen MP3 player - MPIO HD300

Hi,
I wonder if you can help. My mp3 player seems to have frozen. When switched on the logo appears, the HD can be heard spinning, there is single click, thereafter, nothing - just the logo. I've tried resetting but it's still the same. I've tried connecting it to the PC but it isn't being recognised. I've checked in 'my computer' there is no new hardware or HD300, nothing on 'safely remove hardware' either. Tried reformatting but it didn't work as the mp3 player doesn't seem to be connected to the pc. Battery charges ok & is fully charged. I have the exact same symptoms. Am running XP and WMP 11. The MPIO HD 300 is brand new. Battery charges fine. Displays "MPIO Ver. 1.20.03". Windows does not recognize it, but Device Manager recogizes it as a Hitachi hard drive. Tried to manually load the driver via the Device Manager, but it wasn't successful (system couldn't access the MP3 player). Totally stuck...any clues anybody?

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  • 1 more comment 
  • dwsmith98 Mar 03, 2008

    Thanks Jastababe, but I think you misunderstood my problem. Looking at the problem description - I can see why. First, I don't know WHY FixYa appended my Problem Description to another person's Problem Description! When reading it - it's impossible to determine where their description ends - and mine begins. Mine starts at "I have the exact same symptoms...".

    Yes, upgrading the driver is always a sound troubleshooting tactic. However, if you read both problem descriptions you'll notice that we both mention that Windows does not recognize the MP3 device. So I can't uninstall the older version software - or install the latest. It's impossible to communicate with it. That's the problem.

  • dwsmith98 Mar 06, 2008

    Hey Jasta,

    Thanks for trying to help. Let me give you some additional info. Am running a Dell dual core laptop with XP2 and WM11. After charging the battery on the MPIO HD300, the only function the device responds to is the ON function. It then displays the initial screen "MPIO, Version 1.20.03" (firmware version). That's it. I can't turn it off (without resetting it with a paper clip) as none of the other button functions respond.

    When attaching the HD300 to my laptop via USB cable, its screen displays a diagram of the device and a PC with an animated USB cable going from the device to the PC - attempting connection. It displays "USB Connect!". If I disconnect the USB from the laptop, the screen on the device changes temporarily with an hourglass image before turning off (at least I think it's OFF...the screen goes blank).

    NOTE: I duplicated all these tests on my other Dell laptop (same software), exact same results.

    Has your mp3 player ever been recognized by your OS?
    Not fully, i.e., "My Computer" does not recognize the device, but Device Manager displays it as a Toshiba disk drive...not as a Portable Device, and there are no Problem Devices shown. Under 'Properties', Device Manager says, "the device is working properly".

    Did your player come with any software at all?
    Yes, an MPIO Utility, USB Device Driver and WMP Plug-in. Since it did not recognize the device I uninstalled it and downloaded the latest MPIO Utility (ver. 1.0.6.0) and Device Driver. Have since installed the latest MPIO Utillity on my laptop (but obviously I can't install the newer Device Driver).

    After installation I opened the MPIO Utility which displayed "Format & Config", "Set Config" and "Firmware Upgrade" buttons. Nothing happens when I click the buttons - other than the Flash click state...no error messages...nada.

    Have you tried installing Itunes, or yahoo music jukebox to see if your player gets recognized.
    No, since Windows can't recognize the device.

    Is there any music on it, as in the factory music?
    No way to tell. Can't get past the initial screen "MPIO, Version 1.20.03". Can't access the main Menu and none of the other button functions respond.

    When it's not plugged in, can you listen to anything at all that was factory installed.
    Nope...no functionality.

    Do all the bells and whistles work before you plug it into the comp port?
    Nope.

    Is that port compatible with your player, or do you need to upgrade to a usb 2.0 version?
    No I don't need to upgrade...the HD300 is USB 2.0 ready, here are the Specs:
    - Supports MP#, WMA, OGG, ASF formats
    - Plug and Play, no software required
    - USB 2.0
    - Supports direct encoding
    - Built-in Li-ion battery (16 hours)
    - Built-in FM tuner & Mic for recording
    - Innovative touch sensor button
    - Upgradeable firmware

    There still are a lot of questions that need to be ruled out...Please answer as many as you can, so I can help you better with your problem>

  • dwsmith98 Mar 07, 2008

    Can't return it...bought it on eBay...a $170 rip. But thanks anyway.

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  • 117 Answers

Have you tried downloading the specific drivers for that MP3?

Here is the site...choose your player then download and install...reboot and see if it solves your problem.

http://www.mpio.com/downloads/index.php

Posted on Feb 29, 2008

  • 2 more comments 
  • Terry Lynn Deschamps
    Terry Lynn Deschamps Mar 03, 2008

    Has your mp3 player ever been recognized by your OS?

    Unfortunately, Did your player come with any software at all?



    Have you tried installing Itunes, or yahoo music jukebox to see if your player gets recognized.

    Is there any music on it, as in the factory music? When it's not plugged in, can you listen to anything at all that was factory installed.

    Do all the bells and whistles work before you plug it into the comp port?

    Is that port compatible with your player, or do you need to upgrade to a usb 2.0 version?



    There still are a lot of questions that need to be ruled out...Please answer as many as you can, so I can help you better with your problem>



    thanks



    Jasta

  • Terry Lynn Deschamps
    Terry Lynn Deschamps Mar 06, 2008

    Wow...now I can say it is the player itself. I like supporting clients who have the patience to give me the specs. Thank you for that..



    From my experience, all mp3 players purchased from the store, have factory installed songs, files and even parts of audiobooks, if tha option is on that player itself.

    We've gone over everything, from start to finish, and you've ruled out that everything is working on your computer.

    Since your computer does recognize it, and since it tells you that your usb is connected, as well as having it being seen in device manager, I would return that particular mp3 player or another. WHEN you are in the store, open the package with a tech beside you and make sure it's working. Sometimes we do get peripherals that are DOA..



    ~~Jasta~~

  • Terry Lynn Deschamps
    Terry Lynn Deschamps Mar 08, 2008

    Awww.....
    When you purchased the item from Ebay...was it as IS? Was there no warranty on it what so ever....and if that's the case that it doesn't work....have you contacted the "seller" to request your money back on an item that is DOA....I would pursue that...if he will NOT resolve it...report him to EBAY and leave negative feedback.

    This type of thing happens all the time...unfortunately...

    Good Luck

  • Terry Lynn Deschamps
    Terry Lynn Deschamps Mar 08, 2008

    You might want to try this.......
    Go to www.mpio.com and then to
    MPIO Managers and drivers,choose this driver....: MPIO Utility
    Ver.1.0.1.3, which is labeled as only working for the FL300 and FG100
    Download that driver..yes..I know it's not labelled for your specific player...but let's try this one last ditch ok..

    Let me know if we have it working....

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