Question about Sony Grand WEGA KDF-42WE655 42" Rear Projection HDTV

3 Answers

Melted plastic where the lamp is positioned

The area around the lamp is all melted .im worried that this is a fire hazard and could burn down my house.is this a common problem or what

thanks in advance

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  • Calvin c Mar 14, 2008

    Had the same problem, took it to a repair place that sony recomended, and they said the fan was bad, they fixed it, and been fine so far

  • shauna Kreger Mar 21, 2008

    sony wouldn't recogize as a problem. Contac the "US Consumer Product Commision". I did, and filed a safty concern.

  • Anonymous Mar 24, 2008

    The plastic around my "lamp" is also melted. Called for Warranty Service because of the pink splotches on the screen. Not only is the plastic melted, the plastic box the "lamp" is in is cracked beyond repair. I too amy afraid this is a fire hazard, never mind the fire retardancy, if it's hot enough to melt what's to say it wouldn't be hot enough to catch something on fire. I do know the front cover on the TV was as hot as "fire" and "Mama ain't happy". Paid $2500 for the TV exactly 3 years ago and now.....what a steal!!

  • Mohasa Mar 28, 2008

    I have the same issue, my lamp went out after almost 3 years of flawless performance. BUT, when I pulled out the bad lamp, I discovered that all the plastic around the housing is melted and covered by black and dark brown soot. The cover that you initially take off to remove lamp is badly melted and wont even go back on and line up. I have taken many pictures of this and am waiting for an answer from the repair service center on whether they have resolved similar issues or if Sony covers what is obviously a design flaw. My fan is in good working condition and I keep it clean. The thing is, a person would never know that this is happening unless they pull the lamp out and there is no need to do this unless it goes out. Now I am stuck with a $4000.00 dollar paper weight because as it turns out, my lamp is not bad, it just melted things so bad that the connections don't make contact anymore due to massive corrosion or heat related build up on the connections themselves so they don't make contact, at least not metal to metal contact. After talking to the technician tomorrow I will know which direction I need to go in.

    Thanks

  • Anonymous Apr 01, 2008

    I REMOVED THE COVER TO REPLACE MY BULB AND NEEDED TO REPLACE THE WHOLE ASSEMBLY. MELTED AND CRACKED THE BULB INCASEMENT AND COVER , REPLACED YESTERDAY 3/31 FOR $165.00 HOPE IT WORKS AND DOES NOT GO UP IN FLAMES.TOOK PICTURES OF CURRENT DAMAGE AND HELD ON TO BROKEN PARTS.

  • prhude Jul 11, 2008

    I also have a 2004 kdf-42we655 with the plastic melted and blackened around the lamp. I am going to call for service tomorrow. I am not expecting any help from sony. The TV still works, it is starting to get a little dim, which is why I opened to replace lamp.

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There's a thermal protect switch (thermalcouple) that should shut TV down near lamp. If TV works, I'd set a small fan in front of internal cooling fan vents and provide adaquate space for circulation. Maybe cool it down a few degrees.

Posted on Jul 24, 2008

  • billac Apr 13, 2009

    It's very important to keep air intake vents clean. Use a vacuum cleaner with soft clean brush attachment to remove as much dirt as possible. You might try Googling "Sony DLP Class Action Lawsuits"

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Please dont buy sony products in future. I had same problem and I have through my tv in garbage.
Thanks Sony

Posted on Jul 14, 2008

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I would suggest to call Sony if you have a safety concern about your TV. A fire hazzard is unlike because most if not all the electronics components or plastics used on TVs have a flame retardant that It will not burst into a flame.
Good Luck.

Posted on Feb 29, 2008

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Limited Extended Warranty for Certain 2003 and 2004 Televisions Exhibiting Warping of the Lamp Access Door Posted: 04/17/2008

  • 2003 Models: KF42WE610, KF50WE610, KF60WE610, KDF60XBR950, KDF70XBR950
  • 2004 Models: KF42WE620, KF50WE620, KDF42WE655, KDF50WE655
http://esupport.sony.com/US/perl/news-item.pl?&news_id=261&mdl=KF60WE610#
It has come to our attention that a limited number of Grand WEGA rear projection televisions (models listed above) may exhibit warping to the lamp access door. In rare cases, some additional components may also become damaged as a result.

Sony would like to assure its customers that this issue has been evaluated extensively and that there are no product safety concerns caused by this issue.

As part of our commitment to quality, Sony will reimburse owners of eligible models in the United States who paid out-of pocket expenses on or before May 9, 2008 for an estimate or repair service related to this specific lamp door issue. To receive reimbursement, please follow the exact directions on the claim form for reimbursement; all claims must be postmarked by August 31, 2008. See the claim form for complete terms and conditions.

Additionally, through March 31, 2009, Sony will repair the lamp access door and any other components damaged as a result at no charge for any of the covered televisions. Customers who experience this issue should contact Sony at (888) 649-7669 to schedule a repair. Sony will only provide free repair to covered televisions that exhibit this specific condition.

All other terms of the Sony limited warranty continue to apply. Sony utilizes a network of hundreds of qualified independent third-party servicers to perform in-home television warranty service. Sony, through its Authorized Servicer Network, will repair your set within 30 days of your initial contact. For diagnosis, warranty service, or if your set is not repaired within 30 days, please contact Sony at (888) 649-7669.

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