Question about Xerox Phaser 7400DN Laser Printer

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The print comes out lower on the page than it is on the computer.

I use two Phaser 7400s off of one computer. Lately one printer prints the page lower than it is on the computer and lower than it does on the other printer. I have shut off the printers and restarted the computer, but I still have the same problem. The page appears that the top margin is much wider.

I appreciate any help or advice. Thanks.

Debbie R.

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  • Debbie Rohloff Feb 29, 2008

    I can't believe I didn't notice that the guide wasn't properly adjusted. It's now printing perfectly! Thank you so much for your help. I appreciate your time and advice.

    Debbie R.

  • Debbie Rohloff Feb 29, 2008

    Since you were so extremely helpful, I thought I'd pose a question concerning another problem I've been having with both Phaser 7400s.......I typically print 25 batches of 40-90 page documents at a time. Off and on, instead of the documents coming out collated properly, I get a few (say pp. 1-10) pages of each document, then the next few pages together (maybe pp. 11-13) and so on. They come out in 2-5 different sections, with one complete set sometimes in the middle. They do not print this way all of the time and I can't figure out why. This can be especially frustrating especially when I have a few hundred documents to get out. Hope you can help me again!



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The 7400 sets up that reistration on power up, which you have appropriatly done.
I would check the position of the paper trays. Check and see if the guides are against the paper properly, and then also see if the paper tray itself is sliding into the latched position properly.
There could be some software corruption. Let me look into that issue a little bit. I will send you moer info. But check the tray guides and position first.

Posted on Feb 29, 2008

  • 2 more comments 
  • Rick Kasper Feb 29, 2008

    There are no top to bottom registration issues I can find that are related to software. There may be some alignment with the laser in your one printer. That would require a service call since those adjustments must be made via a laptop that has the diagnostic software loaded onto it.

    The vast majority of the time, top to bottom registration problems are paper tray related, I would say someting like 95 percent of the time.

    Not an adjustment that gets out of spec very often. But there is that small chance...

    Hope this helps. Let me know please.

  • Rick Kasper Feb 29, 2008

    Actually most people don't notice. When the problem normally occurs is when you push the tray back into the machine and the weight of a full tray of paper moves the guide.

    You may want to watch for it happening. Those springs, latches and track gears become worn.

    If they are jumping, there is no reason to replace the trays if you have to pay for them.

    What you can do is load the paper, move the guides up against the paper, and outside of the front and rear guide. Make a small hole and put in small screws, about 1/4 inch long and the guides will not move. normally most people run the same size paper in the specific trays and just get into the routene of dropping paper in and not looking at the guides.

    Glad to help.

  • Rick Kasper Feb 29, 2008

    I would make sure you have the proper Firmware( software). Do go to the site an upgrade your machines.

    It really helps to keep current and clean versions of the machine software on your printer. That really sounds like your problem.

    I believe in upgrading the software and keeping it un corrupted.

    I keep all the new versions on my laptop and keep my customers updated, It makes a huge differnnce.

    Raraly does umdating cause a problem. Now that I said that, please tell me how the post fire clean up goes LOL. Just kiddind, It will help a lot..

  • Rick Kasper Feb 29, 2008

    You should try it before you say it works LOL.
    Hey, You have a fantstic weekend ok.

    Glad to have been able to help.



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