Question about Lexmark X5470 All-In-One InkJet Printer

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Phone won't work with X5470 fax gateway

I connected my phone cable from the main line socket to the X5470 line feed and then another cable from the printer to a (working) phone just as the fax wizard instructed. Received fax ok but the phone doesn't ring when there's an incoming call and there's no dial tone when I lifted the handset to make a call. Basically, the connection between the printer and the phone seems dead. Can anyone help tell me what could be the problem?

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  • johnO555 Apr 30, 2008

    i HAVE EXACTLY THE SAME PROBLEM. DID YOU GET TO THE BOTTOM OF IT



    REGARDS



    JOHN

  • Anonymous Jul 13, 2008

    i moved and i reset my machine but it wont fax

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Shall we assume that there's ** DSL involved on this line?

Posted on Mar 10, 2008

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Fiend your solution direct from Lexmark. Here is your solution

Phone won't work with X5470 fax gateway - 6741fae.jpg

http://www.lexmark.com/printer/prob676ijt65/solution
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Posted on Mar 03, 2009

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1 Answer

I have an HP 2510 printer. I cannot use it to fax because once I plug the phone jack into the printer I get a busy signal. If I plug the jack into a phone, it works fine. How do I get the printer to...


Hi irwinbadin,

HP fax products are designed so that other telephone equipment can be connected on the same line as the fax. The unit must be connected first using a two-conductor fax/phone cable like the one that shipped with the HP product. Using a four-conductor telephone cable may cause problems receiving faxes or calls.

There are two different types of phone cables. There are two-conductor phone cables like what originally shipped with the HP fax product and there are four-conductor cables. HP fax products are designed to work with a two-conductor phone cable. Look at the end of the cable and verify that it has only two copper leads or wires. Replace any four-conductor cables with a two-conductor cable. Only two-conductor phone cables should be used to connect the all-in-one to the phone line.

Figure 1: The difference between a two-conductor phone cable and a four-conductor phone cable
reyjoshua07_5.jpg


Step one: Connect the phone line to the fax
The fax will have two or three sockets (or jacks) for phone lines. Some of these may have a removable plastic plug in them. These sockets will be labeled with text, To Wall Jack , or with a graphic of the wall jack. See Figure 1 below.

Plug the two-conductor telephone cable that came with the HP product into the telephone wall jack. Then, plug it into this socket as shown below.

reyjoshua07_6.jpg


In areas with above ground telephone lines and electrical storms (lightning), it is a good idea to purchase a telephone line surge suppressor and connect it between the telephone wall jack and the fax. This will help prevent damage to the fax from a lightning-caused power surge on the phone line.

Step two: Add other phone-line devices
To connect other telephone devices, use the other socket (or sockets) on the fax. These are identified by text or with a graphic of a telephone and/or computer.

Connect a caller ID unit between the fax and the telephone.
Use the information below that matches the devices you need to connect.

Fax and telephone
Connect a single-line telephone to one of the added sockets on the fax. The telephone will share the same phone line as the fax. See the illustration below.

reyjoshua07_7.jpg


Fax, answering machine, and telephone
When a telephone answering machine and telephone are connected, connect the answering machine to the fax and then connect the telephone to the answering machine as shown below.

reyjoshua07_8.jpg


Fax and computer modem
To use a fax and a computer modem on the same phone line, connect the fax to the computer modem. The modem socket on the computer may be labeled Line or Wall jack .

reyjoshua07_9.jpg


Fax, computer modem, and telephone
To use a computer modem and a telephone with the fax, connect the computer modem to the fax. Then, connect the telephone into the second phone line connector on the computer modem or the third fax socket (if it is available). The image below shows how to connect a computer and a telephone to a fax with two sockets.

reyjoshua07_10.jpg


Fax, modem, answering machine, and telephone
The image below shows how to connect a computer modem, answering machine, and telephone to a fax. Connect the computer modem to the fax, then connect the answering machine to the computer, and finally, connect the telephone to the answering machine.
If the fax has three phone line sockets instead of two, some of the devices can be connected to the other phone socket on the fax.

reyjoshua07_11.jpg


Hope it helps.

Thank you for using FixYa.

Jun 27, 2011 | Office Equipment & Supplies

Tip

How to Check main causes of Hissing Noise on phone line ?



The main causes of Hissing Noise on phone line

* Weather:
Precipitation can leak into phone lines and cause disruptions. Lightning, even at a distance, can damage the connection.
Checked the connections the cable and the Sockets
If you have the Test socket or the First Socket where the Telephone is is entering .. check the Connections there

* Electrical interference:
Check the Power lines,
Check radio or television transmitters, transformers and other electronic devices may causing noise on the phone line.

* Other phone devices:
Check for the Connection to the FAX check by unpluging the FAX Machine or answering machines,
Disconnect the other phones and line splitters --
Disconnect the Splitters or devices that allow two phones to fit on one phone jack -- can cause phone line noise.

* DSL services:
The high-frequency signals coming from DSL (digital subscriber line) devices sharing the phone line can create problems for other technology connected to the line.

***Note : high-frequency signals coming from DSL helps for FAST Internet Connection speed which sometime cause the problem to the Phone or Voice signals for this need to contact to ISP to check the Voice margin .. that may effect your internet Speed

IF the above wont work..

You can try keeping the device near Heater .. it could be the Moisture which might causing this issue
or
Show the Device to the Service provider to repair it

on Jan 22, 2010 | Cell Phones

1 Answer

Hp office jet 5610 all in one printer--- am I able to fax without hooking up to a computer if yes how- thanks


All the HP office all-in-ones fax without computer hookup, simply place the fax on the load tray face up until you see the window state that the original is loaded. Then on the number pad dial the fax number you want to connect to, once that is done...press the black fax button and the machine will dial the number, once a connection is made the fax will feed itself through and complete. The only connection needed is an outgoing phone line. Just make sure that the phone line is in the right socket on the back. You will see icons by the sockets, the one with the phone icon is for a line to go to a phone headset....this is not the socket for the main phone line, ise the other one that says "line".

Jun 27, 2010 | HP Officejet 5610 All-In-One InkJet...

1 Answer

Can i hook my printer up to phone line wireless


Hello. Unfortunately, the X5470 doesn't have the capability of getting connected wireless to a phone line. For faxing, it's still works like an ordinary fax machine where it has to be connected physically to the phone line with a telephone cable. Hope I can help you more on this.

Mar 20, 2010 | Lexmark X5470 All-In-One InkJet Printer

1 Answer

I have no dial tone on my fax machine and i cant send or receive faxes


Remove the phone line from the back of the fax and connect a standard phone (not a business PABX or PAX system phone) to the line. Ensure dialtone is available. (Make sure in doing this that you are also testing the cable from the phone socket to the fax). If no dialtone, replace cable or fix line.

Check that the line is connected to the 'line' port on the fax, not the 'phone' port.

If still no dial tone, it may be modem fault (in the fax). Seek specialist attention.

Feb 12, 2010 | HP 640 Inkjet Fax Machine

1 Answer

Fax will copy but will not send or feed


I would check the telephone line connection, whether the handset and the line are connected to the right sockets.
Can you phone anywhere from your fax? If not, then it's a problem with your connection, either the cable, or wrong socket used in the device.
If you can phone successfully, then the problem might be deeper in the settings of your unit, but I would rather doubt that.

Oct 30, 2009 | Brother IntelliFAX 2800 Laser Fax

1 Answer

Sharp ux-bd90 Please explain the meaning of message "no service"


The No service basically means there is no line signal coming into teh modem board check your cable connections and rest line by plugging a phone into teh same socket check the cable is plugged into the line socket on teh back of the fax and not the phone socket

Oct 16, 2009 | Sharp UX B700 Plain Paper Inkjet Fax

1 Answer

Lexmark X5470 will not send a fax


i can not send a fax, it keeps saying phone error, an there is nothing wrong with my phone.

Sep 11, 2008 | Lexmark X5470 All-In-One InkJet Printer

1 Answer

Cannot get my x5470 to 'communicate' with my compaq laptop.


Yes,
but the printer can only be used as a fax machine if the phone line jack on the printer is also connected to the phone line jack on the wall.

Jun 04, 2008 | Lexmark X5470 All-In-One InkJet Printer

1 Answer

How to connect canon L295


Hi THe main difference in the phone fax line is that if you are only using as a fax plug the cable from phone socket into the line socket sometimes this may be marked line/tel then the hand held phone goes into the tel socket.this should make it a little clearer..line to wall socket ....and tel to hand telephone

May 02, 2008 | Canon L295 Plain Paper Laser Fax

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