Question about Lexmark X5470 All-In-One InkJet Printer

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Phone won't work with X5470 fax gateway

I connected my phone cable from the main line socket to the X5470 line feed and then another cable from the printer to a (working) phone just as the fax wizard instructed. Received fax ok but the phone doesn't ring when there's an incoming call and there's no dial tone when I lifted the handset to make a call. Basically, the connection between the printer and the phone seems dead. Can anyone help tell me what could be the problem?

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  • johnO555 Apr 30, 2008

    i HAVE EXACTLY THE SAME PROBLEM. DID YOU GET TO THE BOTTOM OF IT



    REGARDS



    JOHN

  • Anonymous Jul 13, 2008

    i moved and i reset my machine but it wont fax

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Shall we assume that there's ** DSL involved on this line?

Posted on Mar 10, 2008

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Fiend your solution direct from Lexmark. Here is your solution

Phone won't work with X5470 fax gateway - 6741fae.jpg

http://www.lexmark.com/printer/prob676ijt65/solution
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Posted on Mar 03, 2009

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1 Answer

I have an HP 2510 printer. I cannot use it to fax because once I plug the phone jack into the printer I get a busy signal. If I plug the jack into a phone, it works fine. How do I get the printer to...


Hi irwinbadin,

HP fax products are designed so that other telephone equipment can be connected on the same line as the fax. The unit must be connected first using a two-conductor fax/phone cable like the one that shipped with the HP product. Using a four-conductor telephone cable may cause problems receiving faxes or calls.

There are two different types of phone cables. There are two-conductor phone cables like what originally shipped with the HP fax product and there are four-conductor cables. HP fax products are designed to work with a two-conductor phone cable. Look at the end of the cable and verify that it has only two copper leads or wires. Replace any four-conductor cables with a two-conductor cable. Only two-conductor phone cables should be used to connect the all-in-one to the phone line.

Figure 1: The difference between a two-conductor phone cable and a four-conductor phone cable
reyjoshua07_5.jpg


Step one: Connect the phone line to the fax
The fax will have two or three sockets (or jacks) for phone lines. Some of these may have a removable plastic plug in them. These sockets will be labeled with text, To Wall Jack , or with a graphic of the wall jack. See Figure 1 below.

Plug the two-conductor telephone cable that came with the HP product into the telephone wall jack. Then, plug it into this socket as shown below.

reyjoshua07_6.jpg


In areas with above ground telephone lines and electrical storms (lightning), it is a good idea to purchase a telephone line surge suppressor and connect it between the telephone wall jack and the fax. This will help prevent damage to the fax from a lightning-caused power surge on the phone line.

Step two: Add other phone-line devices
To connect other telephone devices, use the other socket (or sockets) on the fax. These are identified by text or with a graphic of a telephone and/or computer.

Connect a caller ID unit between the fax and the telephone.
Use the information below that matches the devices you need to connect.

Fax and telephone
Connect a single-line telephone to one of the added sockets on the fax. The telephone will share the same phone line as the fax. See the illustration below.

reyjoshua07_7.jpg


Fax, answering machine, and telephone
When a telephone answering machine and telephone are connected, connect the answering machine to the fax and then connect the telephone to the answering machine as shown below.

reyjoshua07_8.jpg


Fax and computer modem
To use a fax and a computer modem on the same phone line, connect the fax to the computer modem. The modem socket on the computer may be labeled Line or Wall jack .

reyjoshua07_9.jpg


Fax, computer modem, and telephone
To use a computer modem and a telephone with the fax, connect the computer modem to the fax. Then, connect the telephone into the second phone line connector on the computer modem or the third fax socket (if it is available). The image below shows how to connect a computer and a telephone to a fax with two sockets.

reyjoshua07_10.jpg


Fax, modem, answering machine, and telephone
The image below shows how to connect a computer modem, answering machine, and telephone to a fax. Connect the computer modem to the fax, then connect the answering machine to the computer, and finally, connect the telephone to the answering machine.
If the fax has three phone line sockets instead of two, some of the devices can be connected to the other phone socket on the fax.

reyjoshua07_11.jpg


Hope it helps.

Thank you for using FixYa.

Jun 27, 2011 | Printers & Copiers

1 Answer

My fax won't send-- it says there is no dial tone? I have checked that it's plugged in??


Hi first unplug the fax and plug in a phone handset if you get a dial tone you will know its not the phone Co. fault next the cable that connects the fax to the phone line socket must be the one that came with the fax when new as not all of the cables will work on all fax machine for instance a panafax cable will not work on a brother fax.
If the cable is ok then you are left with a modem fault and its probably time to replace the machine

Mar 07, 2011 | Canon PIXMA MX310 All-In-One Printer

1 Answer

I am using one line for both my telephone and fax machine. Need to know how to set fax up manually.


If you are using a printer with fax: connect the ethernet cable of the phone to the phone 1(phone) socket of the the printer. The other ethernet socket in the printer is for the line connection.

Jun 15, 2010 | Printers & Copiers

1 Answer

Hp office jet 5610 all in one printer--- am I able to fax without hooking up to a computer if yes how- thanks


All the HP office all-in-ones fax without computer hookup, simply place the fax on the load tray face up until you see the window state that the original is loaded. Then on the number pad dial the fax number you want to connect to, once that is done...press the black fax button and the machine will dial the number, once a connection is made the fax will feed itself through and complete. The only connection needed is an outgoing phone line. Just make sure that the phone line is in the right socket on the back. You will see icons by the sockets, the one with the phone icon is for a line to go to a phone headset....this is not the socket for the main phone line, ise the other one that says "line".

Jun 27, 2010 | HP Officejet 5610 All-In-One InkJet...

1 Answer

Can i hook my printer up to phone line wireless


Hello. Unfortunately, the X5470 doesn't have the capability of getting connected wireless to a phone line. For faxing, it's still works like an ordinary fax machine where it has to be connected physically to the phone line with a telephone cable. Hope I can help you more on this.

Mar 20, 2010 | Lexmark X5470 All-In-One InkJet Printer

1 Answer

I am trying to use the fax facility on my epson600fw.my isp is aol .Problem no dial tone. What connections are necessary............via printer,modem & computer ?


Typically, a fax machine is connected directly to a telephone wall jack with a known working connection. Try plugging the fax machine directly into a wall jack first and pick up the handset on the fax machine if it has one. You should get a dial tone. Then try to fax something to someone you know.

The machine can also usually be routed through the modem in a computer by connecting the "line" cord on the modem to the wall jack and plugging the fax machine into the the "phone" jack on the modem. You may need to install the software that came with the fax machine to get this to work.

If you have no dial tone, check the wall jack with a known to be working single line phone. If there is a dial tone, it's something to do with fax machine, the computer modem or the connections.

Some fax machines can take advantage of internet faxing through a cable modem or DSL connection. Check your manual for the options available.

Apr 18, 2009 | Lexmark X5470 All-In-One InkJet Printer

1 Answer

Fax machine will not pick up calls


please check the phone cable, make sure its in the correct socket on the fax machine.
please check your cable
please check that your fax machine is set for auto answer and check the # of rings it is scheduled for.

thanks

Apr 17, 2009 | Lexmark X5470 All-In-One InkJet Printer

1 Answer

Cannot receive faxes on our PIXMA MX700 All-In-One


The FAX does not seem to get a connection to your phone line. Possible reasons could be a faulty cable, connector in the wrong socket on the printer (there are two: one for the phone line and one for your phone, which should be connected to the PIXMA and not to the wall socket) or a fault in another wall socket.
Look into your online manual: chapter "Faxing: preparing your machine for Fax"

Jan 09, 2009 | Canon PIXMA MX700 All-In-One InkJet...

1 Answer

Lexmark X5470 will not send a fax


i can not send a fax, it keeps saying phone error, an there is nothing wrong with my phone.

Sep 11, 2008 | Lexmark X5470 All-In-One InkJet Printer

1 Answer

Cannot get my x5470 to 'communicate' with my compaq laptop.


Yes,
but the printer can only be used as a fax machine if the phone line jack on the printer is also connected to the phone line jack on the wall.

Jun 04, 2008 | Lexmark X5470 All-In-One InkJet Printer

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