Question about Motorola Mobility V176 Cellular Phone

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My motorola V176 Net10 phone glitched into tracfone mode, any way to change it back?

This happened once before and Net10 replaced the phone. Same thing happened with this phone. Apparently there is some sort of timing issue with powering it up and connecting the car charger while it is powering up. Display now says units insrtead of minutes so I know it is in Tracfone mode. Text messeages work and do not deduct minutes. When try to make or answer a call I get the message "Max Call Numbers are Reached!"

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  • sagesun Mar 04, 2008

    I have the same issue. Had the Motorola V176 phone for over two years, I believe. It is still accepting calls, but I can't answer them. Rather, they go into voicemail and I can't listen to them. If I try to make a call or check my messages, I get the error message "Max Call Numbers are Reached!". I was wondering if I should send the unit in to Motorola for repair. Just not sure if it is something that can be fixed or not. Don't want to waste time and money.

  • bruoakes Apr 04, 2008

    I have had this happen with 3 motorola V176 phones so far. I am not certain of this but I believe every time it glitched it was with the car charger. I think the safest way to charge the phone is to have the phone turned off when charging. I think if a call or text message happens to come in just as the charger is hooked up it somehow glitches the phone permanently into Tracfone mode and the display says units instead of minutes. The display says Max Call Numbers are Reached!.

  • bruoakes Apr 04, 2008

    Contact Net10. I tried asking Motorola about the problem and they said that Net10 has a contract and supports the phone. If you call the Net10 support number and explain the problem they will replace the phone for free they even port over your phone number, minutes and expiration date. Their support number is:

  • Anonymous Jun 05, 2008

    My Tracfone V176 displays the same message, "Max calls received". I called tech support but was unable to correct problem. Sounds like it resulted from charging the phone in the car while phone was on. Removed SIM card and battery and reset it but no luck. JTE

  • wmyers4u Jan 29, 2009

    Got Motorola v176 today as a Net 10 upgrade. Same exact problem as everyone else. 2009 and this problem remains.

    I do not have a car charger so that can not be the source of the issue with mine.

    I have tried resetting and removing SIM, etc. Nothing works. Net 10 sending replacement. They tried to offer LG 1500 as a replacement and I refused. I demanded an exact replacement. I will research other models because if the replacement fails, I will demand my pick choice of phone. I can be very demanding if I do not think I am being treated fairly.

  • mm174 Feb 07, 2009

    I have the samee problem, with the free incoming and outgoing texts as well. It all seemed to happen at once a few days ago. I do however, have a motorola tracfone and no car charger. My phone has been on the breaking side for awhile now but i didn't expect this :p I tried removing the SIM card but it hasn't worked yet.

  • E_R_I_C_7 Feb 14, 2009

    Amazing situation. I have used my V176 for a couple years. So impressed (compared to Verizon)
    that I bought an identical for my mom. Both on Net10 (trac). The new (reconditioned) phone had
    this error "max call #s reached. They explained a 1 in a million
    failure mechanism. They exchanged with LG. 4 days later (traveling out of my home state area..) my original
    V176 has been infected the same. So, the 1/1000000 odds x twice in the same
    week...hmmm. Much more likely, V176 - tracphone system software
    incompatibility. Also, TXT seems to work. But also some problem picking up my Voice mail from another phone. (doesn't recognize * star key)

  • 12test34 Feb 28, 2009

    This is a MAJOR bug that Net10 obviously doesn't even know where to start to fix. I wonder if this has anything to do with their off shoring the tech support/software programming jobs overseas to India???

  • Anonymous Mar 07, 2009

    I've also gone through the same problem with 2 out of 3 reconditioned V176 Motorola phones (bought 2 originally, 1 was defective and 1 finally sent as replacement had the same exact problem). FYI, Net10's customer service is in the Philipines, not India. In my case the message "Max Call Numbers are Reached" message came up the very first time I tried to make or receive a call. Also, in each defective v176 case the 300 minutes did not appear after activation (no problem with any of this with the good original V176) So, you have to call NET10, (keep hitting "0" to speak to customer service/sales - you'll know why after listening to the ridiculous directions for getting to this department) When you do get through be prepared to be on the phone for at least 45 minutes- really, and hope that your call is not dropped . If this happens you must start over again- even though you're giving them tons of information about yourself and your phone "serial number, etc." there appears to be no record of the progress that had been made already to trouble-shoot the problem.. was actually on the phone with them one night 4 times...unforgettable. Also, be prepared to be very patient as they ask you to key in many different codes, as they attempt to trouble-shoot your problem. (this seems unbelievable too- this problem must be very prevalent, in my case 66.67% of the time) The amazing part...,NET10 will replace your pretty blue soft v176 phone with a very inferior slate grey plasticky LG1500 phone. My first replacement was a defective reconditioned LG1500 phone (back loose, keyboard and controls useless) On my call to get that one replaced I finally was very persistent
    and was able to speak to a supervisor (Leady) because I really wanted a v176 - I did my research and really did want this particular phone compared to all the other ones that NET10 was offering. Leady agreed to send me a v176 as a replacement. After several days a phone did arrive, but again, it was a brand new LG1500. The next day a v176 phone arrived- wow- but alas it was also infected with the same malady. After many hours, many calls, and literally weeks of dealing with this I did give up. I forgot to mention that another new LG1500 arrived the very next day. As of today I'm using it, at least for a while. I now have 4 phones that are in their return priority mail envelopes for return to NET10. I'm amazed by what I've gone through in dealing with this. NET10's customer service system would be intolerable for most people in my opinion. Also, they could make life much easier for everyone if they made it easier for their customer service reps to recognize the signs of particular defects for specific phones. They waste so much time. What's also very weird is that for each person who deals with the same problem (remember my night of the 4 phone calls?) they each have very different instructions for you to trouble-shoot the problem. I do like the v176 and do hope to get another one in the future to replace my unloved LG1500. Good-luck! but give-up sooner than I did!

  • Anonymous Mar 12, 2009

    Yet another one. Just started today. Like everybody else remaining minutes are now "units", with the "max call numbers are reaches" error.

    What's up NET10??????????

  • Anonymous Mar 15, 2009

    I have the same problem with a reconditioned v176 which I ordered from the net10 website. I have spent at least 4 hours on the phone with them, doing the same thing over and over, then they tell me I have to wait 24 hours. When I call back, I will probably get offered a new phone -something they should have recognized in the first place. My comment is to all of the LG1500 bashers, I can see things you might like better about the v176, but I have been using the lg1500 for a year now, and I love it. It is intuitive and reliable. Also, you can see who's calling on the front of the phone, without opening it. And let's face it, if we're using net10, we're more interested in functionality than style! Of course you may want to stick with trying to get a working v176, but I just don't have anymore time! Prior to this, net10 has always been so easy to use... What's the deal with this v176 issue?! Also, I wonder if there are problems with their reconditioned phones in general. I ordered a different reconditioned model for my mother in law, and she kept having problems -something about unauthorized calls. Don't know if this was really a phone problem, or an old person non-ability to use technology problem...(No offense to those seasoned citizens who do quite well. I know I'm generalizing.) Maybe we should stick with the new phones. They're pretty cheap, and come with minutes and airtime to offset the price!

  • Anonymous Mar 18, 2014

    My display doesn't show any changes after I added minutes. I need to know the phone will be available when I return from overseas in 2 months.



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I have the V170 phone and had the "Max Call Numbers are Reached" message. I removed the battery and sim card then put them back in. When I powered up the phone I had to reset the date and time but the message was gone. My phone numbers were still in the phone. Everything seems to work fine now. Hope this helps

Posted on Apr 14, 2008

  • boycottNet10 Oct 24, 2010

    Tried it,....didn't work,......thanks for posting anyway


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Find the answer here.

Posted on Jun 02, 2010


Well I'm glad to see that I'm not the only one with this problem. I just wish Net10/Trackfone would resolve this issue. I'm convinced that it's a glitch with their system. I have a Net10 Motorolla V176. It worked great for the past 2 years or so, then all of a sudden I got the "Max call numbers are reached!" scenario that you all have too. Same exact scenario. I can't call or answer my calls. I can't call the voicemail. I could however send and recieve text messages at no charge which isn't normal for a Net10 phone. So I called Net10 and they said it was my phone that was broken and they sent me a replacement phone which was a LG 1500 (don't agree to recieve that piece of #$*@ phone as a replacement btw). Oddly enough when the LG 1500 showed up at my door, my old phone stopped being able to be called and the text messaging no longer worked... Hmmm.... me thinks Net10 is screwing around with my phone at this point. So anyway, I jumped through all the hoops to get this p.o.s. LG 1500 to work and get my old number and minutes transfered to it. Net10 did transfer my old number to it, but said it would take 1 to 3 days for my minutes to transfer. To make this experience even more insulting, my new "reconditioned" LG 1500 phone's display no longer works.
I'm sorry I don't know how to fix this problem, as I know you all are just as mad as me about it. The best way I know how to fix this problem is to find a new phone service provider. I liked Net10 while it worked, but I think it's about time to look else where... good luck to you all

Posted on Oct 15, 2008

I have the motorola V170 and had the "Max Call Numbers are Reaced" problem. I pulled the battery and sim card out of the phone then put them back in. Powered up the phone and had to reset the time and date. It retained my phone numbers and the error went away.

Posted on Apr 14, 2008

We experienced the same thing on our V176 phone. We had a phone that had been working for months. Sometime in February, it powered off and when we powered it back on, the display started showing 'units' instead of 'minutes' and we could no longer make or receive phone calls without being blocked by a message that read "Max Call Numbers are Reached".

We received a replacement V176 and same problem happened.

I think Motorola has a security or software OS issue to resolve.

Posted on Apr 04, 2008

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