Question about SanDisk Sansa e260 MP3 Player

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My Sansa e260 won't turn on and feels hot to the touch, it was only turned on for a couple hours. I let it cool down and when that didn't help I tried to charge it and it still won't turn on. I bought it through Amazon.com without a warranty 2 months ago. Help!

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  • LN101 Feb 29, 2008

    In case anyone else has this problem, I'll add that I spoke to Sandisk and it's fried. Toast. End of story.

  • Anonymous Mar 10, 2008

    So what did SanDisk do to remediate the problem? I just bought my player yesterday and turned it on for the first time this morning. Now it won't turn back on and is warm as you described.

  • LN101 Mar 10, 2008

    Sandisk took me through the steps to reset it, including holding down the power button for 20 seconds. When that didn't work, they offered a replacement-new, not refurbished.

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Hey i had the sam problem and had no idea what to do so i held down the power button for about 20 seconds and let go, then i turned it on as normal and it works fine

Posted on Mar 08, 2008

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I take it you have held the button down for a second or two

Posted on Feb 29, 2008

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Try these steps:

  STEP 1 - Reset the device 
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Sansa e260 freezes up


It's not suppose to say Refresh Database when you connect it to the computer, it's only suppose to say that when you eject it OUT of your computer.

Did you load a massive amount of files during your last sync?

I don't think there's any need in resetting it if it is able to turn off and on. What I recommend doing is formatting it. Remember, formatting the player will cause you to loose ALL your media stored in the device. To format go to "My Computer" > "Sansa e260" right click and go down to format.

If it formats, then good. Turn it on and it should say "Refresh Database". Change the mode of your player to MTP(?) so that it will no longer refresh the database after transferring media(?).

Connect it back to your computer and reload your media onto it that was wiped out during the format. Now disconnect it and see if it works... It should.

If that doesn't work this should do the job for you: http://sandisk.com/Retail/Default.aspx?C...

Always remember to update the firmware on your products, it is a wise idea to do so. (: http://sandisk.com/Retail/Default.aspx?C... < Get updates with that.

Drain the battery if whatever you do don't work. Sometimes removing the battery for a few seconds on putting it back in works.

If you think you attacked this problem from every angle and still no luck. Contact sandisk: support@sandisk.com Give them some time, their swamped with emails at the moment.

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try turning it off, just push the power button down until it shuts off, then leave it off for a couple of hours. if that doesn't work, call geeksquad, i guess......

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