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We have changed magenta drums in our Xante CL30 three times in the last week. As soon as we change the drum the test sheet prints out fine, works for 500 sheets or so and then a large area of banding starts. We are using toner from Dubber Toner which is economical and has worked fine in the past. The support crew at Xante has not been helpful. Any ideas how we can solve this problem as we have rush jobs at this time. Thank you.

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  • 4 more comments 
  • leap24 Feb 28, 2008

    Hello Paul

    The toner is currently at 50%.

    We already tried shaking the toner from side to side
    but have NOT tried gently shaking the drum from side to side.

    We will try this and get back to you.

    AJF at leap24

  • leap24 Feb 28, 2008

    Thanks, Paul!

    We?ll try these suggestions and I?ll get back to you with more details.

    AJF at leap24

  • leap24 Feb 29, 2008

    Hi, Paul

    My husband has tried all your suggestions but so far no luck.

    We are using refill toner, but we have used this particular
    brand for 6 months with absolutely no problems and we have
    been doing a lot of work.

    Have more rush jobs in the next few days so let me
    know if you have any other suggestions.

    AJF at leap24

  • leap24 Feb 29, 2008

    Hi, Paul

    We have been refilling original toner cartridge several times.

    We don?t have another margenta cartridge here at the present moment so we will
    have to purchase this (takes several days) to try this.

    Drum does not have any leakage or spillage. We have replaced
    the drum several times this week. Each time we replace it
    it works for about 500-1000 sheets then starts banding on
    1/2 the sheet or more.

    We are out at meetings for the next few hours
    and will check back this afternoon.

    Thanks for all your help,
    AJF at leap 24

  • leap24 Mar 03, 2008

    Hi, Paul

    Thank you for your assistance.

    We received a second (or third?) new drum from Xante
    on Friday. At the moment it appears that the two drums we
    were sent previously were defective. This third drum
    appears OK.

    We have had no problems with the toner we are purchasing from
    Dubber Toner.

    Do you know of a supplier who supplies the empty toner cartridges at a good price?

    Thank you,
    AJF at leap24

  • leap24 Mar 05, 2008

    Thanks for all your assistance, Paul.

    My husband says he does not see any flag on the side
    of the cartridge.

    Our machine seems to be working fine at the moment.

    It seems that Xante sent us two defective drums
    in a row. They should be reimbursing us about $500.00.

    We have kept a record of all your troubleshooting suggestions
    and I am sure they will help in the future.

    AJF at leap24


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Hi do you know when you get the problem is it when the toner is low or is the problem their when the toner is full let me know ok

Posted on Feb 28, 2008

  • 11 more comments 
  • paul proctor Feb 28, 2008

    Also if this problems starts after the toner low then take out the drum then give it gentle shake side to side then try printing again let me know the outcome of this ok

  • paul proctor Feb 28, 2008

    Also try this to reset drum counter sometimes makes a difference but let me know ok.
    1 turn printer off
    2 turn on whilst holding down menu button ( should say user maintenance)
    3 press menu button 3 times
    4 press enter key then the system should go back on line if not then press online key
    let me know if this works on your model should do though

  • paul proctor Feb 28, 2008

    Also are you refilling toner?

  • paul proctor Feb 28, 2008

    Also if you are refilling just beware you cant refill the original one as you will always have problems let me know if this is the case or if you are just replacing them

  • paul proctor Feb 28, 2008

    Hi just thought i mention time here in uk is 23:03 i have to leave now for work but will be back online at 09:00 uk time in 10 hours hope this is no problem just let me know how you get on and ill get back to you then ok

  • paul proctor Feb 29, 2008

    Hi im back online now let me know how you got on ok

  • paul proctor Feb 29, 2008

    Hi are you refilling the original one or refilling a generic one as ive been told you will keep having problems if you refill the original toner i think it has a flag on the side of cartridge check this as this could be your problem

  • paul proctor Feb 29, 2008

    And also its best to replace the cartridge after filling up so many times as this will also cause problems so maybe try new cartridge and see if problem remains you might find that this solves your problem.

  • paul proctor Feb 29, 2008

    And is the drum clean nothing has spilled or leaked onto it causing your problem just going out for 2 hours now shopping but back online then will assist you further then hope this not a problem but my partner cant drive so i have to.
    I will come strait back to you when im back just check what ive said and get back to me ok

  • paul proctor Mar 03, 2008

    Hi sorry but been offline for a while from my experiance and from what other users of your unit have found is that if you are refilling the original toners then you will keep having the problem your having and also as you have refilled that one a few times its best to replace it anyway as they do tend to cause problems the more you refill them.
    I would suggest replacing and then give it a try printing you should find this solving your problem if not give me a shout but you should be fine so get back to me once you have tried this but hopefully youll tell me problem solved

  • paul proctor Mar 04, 2008

    Hi sorry been away for while will ask around for you and let you know soon if the cartridge your filling up doesnt have a small flag on one of the sides then you should be ok let me know if it does have a smaill flag on one side as this cartridge isnt refillable and will cause problems as i live in uk the prices might vary some what so what part of the world you from then i can give you the best price from where you are.
    Fingers crossed problem solved hope you have no more problems

  • paul proctor Mar 05, 2008

    If the cartridge your filling dont have a flag on one side then you can keep using it but if you start to get ant smudges or smears or bad printing then you will need to clean it using alcahol cleaner or thiners type product but you should have no problems now anyway.

  • paul proctor Mar 05, 2008

    hi no worries just keep the site in mind for all your technical problems hope you get your money back soon also couldnt you claim from them for damages to any printing you have done maybe get some free cartridges as well for the hassle you never know your luck worth a try it was their fault after all and remember if theirs blame their a claim so its goto be worth a try any glad to offer my assistance any troubles give us a shout ok


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Fuser Error

I truly believe that you did not take the fuser out. It is not a simple process and is not readily accessible.
You most likely took out the toner cartridge, which works with the fuser.
The fuser is what "fuses" the toner to the paper so the documents print as expected. There are fuser kits that can be purchased, and they usually come with some decent instructions.

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A fuser problem is serious but if it is is a new printer, use the warranty now. Don't play with it as more than likely you can't recover and you *MAY VOID* the warranty in any attempts, so use the warranty. You should have returned it immediately once the problem cropped-up to be within the quicker satisfaction settlement period, you may now have to deal with a warranty center if not the vendor themselves for repair, but start the process. Plus, document this as well, cal,s letters, etc. to best serve yourself if any other problems arise.

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If the fuser is too hot, that means the temp control unit for the printer fuser has FAILED, and that is NOT something you can fix by yourself. The labor will likely cost more than the printer unless it's under warranty.

You took out the toner cartridge, which is NOT the fuser. Toner cartridge is just the toner and the drum together in one unit. The fuser is where it warns "high temp! do not touch!"

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