Question about Fisher Paykel EcoSmart GWL15

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GWL15 model sometimes leaves black marks on clothes

This usually only happens every other month or so. The last time I had washed flannel sheets, then a mattress cover, then some velour items. The velour items had black all over them. I have checked with the store, the 24 hour hotline, the factory and get a different answer every time. I have been using Gain HE liquid detergent, no fabric softner and only about a 1/2 inch of detergent in the cap (per their instruction). Then a month or so later, it will happen again! Have ruined several items because of this!

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  • gaspump Mar 05, 2008

    I used mostly warm washes. It was still under warranty so the company swapped it out. Thank you for your help.

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  • Expert
  • 351 Answers

Pull drum out and clean may have build up of dirt between drums.do you wash in cold water most times,if so you need to do hot washes every now and then.

Posted on Mar 02, 2008

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Posted on Jan 02, 2017

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I had a similar problem. We has placed the waste water hose into an old tub next the machine. The plug hole int he sink has become blocked with lint. When the washing maching was pumping water into the tub, the tub would fill with water, which would rise a level higher than the washing machine waste hose. What this appeared to do was cause the machine not to be able to properly pump out water, leaving this horrible back stuff in the wash which would end up all over the wash. Ensuring the plub hole in the tub was clear solved the problem immediately!

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