Question about Xerox CopyCentre C20 Black and White Copier

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Copying spreadsheets Hi there, Every time I try to photocopy my spreadsheet the lines are not solid black lines. it comes up all choppy... do you know why?

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  • larciaga Mar 03, 2008

    thanks it worked a bit but the lines still came up streaky!

  • larciaga Mar 03, 2008

    oh really? b/c we just bought this machine!

  • larciaga Mar 03, 2008

    thanks so much!


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If the lines look like little steps, maybe broken is segments off by about the thickness of a pencil line, try this. Most likely it's the scanner. You can try calabrating it by doing the following. press in order. Menu #1934. You will see a T pop up to the right side of "Ready to Copy". Then press machine status, then scroll until you find maintenance. May be under system settings. When you find maintenance, press enter, then scroll to Shading Adjustment. Or depending on software version, Adjust shading. Place 5 sheets of paper on the glass,, press enter, then when is says "Adjust Shading?" press enter again. Let it print out the sheet. Then try a copy. If that doesn't help, the scanner itself will probably need replacing.
The scanner is the issue. The segments of what is called the CCD are not working properly.
Once you adjust shading, if that doesn't work, the scanner will need to be replaced.

Posted on Feb 28, 2008

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  • Rick Kasper Mar 03, 2008

    Yeah, since you upgraded the softare and it didn't help, the scanner head will need to be replaced. There is a small circuit board on the scanner called the CCD. It has segments on it where it detects the light levels and converts it into a digital signal for the main board.

    What happens is those segments report individually and the board does not intrepert them correctly and each segment prints out a little off. The ofset lines are each different segment lining up in properly.

    But a new scan head is what it needs to sliminate that issue 100 percent.

  • Rick Kasper Mar 03, 2008

    If you did just buy it, it will be in warranty and should be replaced free of charge. If its in the last 90 days, it is covered.

    Absolutely. That's not an unusual problem on that product.

    Call who you purchased it from and report the problem. if the warrenty information has been correctly added, you can call Xerox and they will make it right.

    Use your warranty to get it fixed, that product can and will produce an outstanding copy.

  • Rick Kasper Mar 03, 2008

    By replaced, I mean the scanner should be replaced. The machine should be fixed and up to your expectataions.

  • Rick Kasper Mar 03, 2008

    Your welcome, I have seen that problem specifically on that product. Pursue it, don't leave it alone. They will make it right for you.

    You do have a very good product there. Get it working for you the way it should.

    Good luck,


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