Question about HP 5510 4-in-one Printer
When I press the scan button on my HP5510 AIO it says "no scan options. you need to install or run HP software for feature...". Then when I open HP Image Gallery (which is how I have always been able to scan in the past when I get this message), it says "An error occurred communicating with the scanning device. Please ensure that the sanning device is connected properly and try again.'. My AIO prints, faxes, and copies just fine. I have it hooked up to a Dell Latitude D800 laptop running XP Professional. I did just recently hook this printer up to this computer and I dont' think I have scanned from it before. Is there some setup or driver I need? THis isn't a new printer, it was in my husbands office and is identical to the printer I had before, just my old one the flap that goes over the area where you change the cartridges has broken and has to be taped to stay in place so I figured I'd change.
Thanks in advance.
Yes, it sounds as if you will need to install the drivers for this printer just to be sure all have been installed. I would double check your connection with another pc if possible, maybe there is some incompatibility issue as well. If this is an old pc, there could be a chance the driver's are not out there so i will look for you as well.. let me know if you were able to reinstall the driver's? i wouldn't uninstall anything until you know you have the copy of the disc you will need.. if not, goto hp.com and search for your printer's drivers.. good luck..d
Posted on Feb 28, 2008
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
Jun 20, 2011 | Computers & Internet
Apr 10, 2011 | Office Equipment & Supplies
Feb 07, 2011 | Office Equipment & Supplies
Click on this link or copy and paste the complete link into your browser.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it and give a testimonial for my response. Thanks, Joe
Jan 24, 2011 | HP PSC 1210 All-In-One InkJet Printer
Sep 07, 2010 | HP OfficeJet 6110 All-In-One InkJet...
Apr 07, 2010 | HP LaserJet 3015 All-In-One Printer
Mar 05, 2010 | HP Officejet Pro L7590 All-in-One InkJet...
Feb 18, 2010 | HP OfficeJet 6110 All-In-One InkJet...
Dec 12, 2008 | HP OfficeJet 6110 All-In-One InkJet...
Apr 08, 2008 | HP PSC 1315 All-In-One InkJet Printer
367 people viewed this question
Usually answered in minutes!
Step 2: Please assign your manual to a product: