HP 1320 laser jet. Just replaced toner cartridge -brand new - not refurbed. now I'm getting black marks down the right side of the page. they are about 1.5 inches apart. Indicative of roller issue. cleaned rollers and all accessable area's inside the printer. Still happening. any suggestions?
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I'm not sure what you mean by "reset" and whether you are speaking of ink jet or laser cartridges. From my experience all HP laser cartridges have a small chip (with a little circuitry) that counts down your pages and when it decides your cartridge is out of toner you cannot "reset" that chip, you can only replace it, so like when you refill the cartridge. Some of the HP laser printers let you override these toner level chips (my HP 1518ni does) but in many laser printers you are stuck when the chip counts down to '0' pages. Some printers will run if you remove the chip from the cartridge but from my experience most will not.
Ink jet cartridges are somewhat similar but I gave up on ink jet printers several years ago. I know for some brands (Epson?) you can buy a small tool that somehow resets the cartridge chip (so if you refill cartridges yourself); possibly there is something similar for HP ink jet cartridges.
Get the toner cartridge out from the printer, move the plastic cover so you can se the light green roller. On both ends of the roller are gear wheels, use your fingers to rotate them and see if there is any toner on the green roller (lines). Check if there is some piece of paper or some dust or dirt on the roller, and if there is, gently wipe it with the dry soft cloth. If the problem persist, try changing the toner cartridge.
Most likely the heat roller is breaking down in the fuser. The fuser must be replaced. But before going that far, replace the toner cartridge, as it may have a bad cleaning blade. 85% of all print quality defects are cartridge related. This particular model of machine has a very brittle heat roller that more often than not wears out prematurely. This is true across the board for all of the newer HP low end laser printers unfortunately.