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Connection trouble I have a Gemini M2 Bluetooth Mouse which does not seem to connect. Perhaps I am not following the correct procedure? Any assistance will be appreciated, Thanks

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  • maradel Feb 29, 2008

    Thanks for your time, I started playing around again a few hours later and managed to get it connected. Not sure though exactly what I did...

    Thanks again


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  • 117 Answers

Which operating system are you running? Are you on a laptop or a desktop pc?

Posted on Feb 28, 2008

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Mouse bluetooth freeze 32 bit 526

Step 1:
Check for weak batteries. Remove the battery cover by pressing down on the cover at the tab, then pulling the cover away. Take out the batteries and replace them with fresh batteries, inserting them according to the markings in the battery compartment. Replace the cover. Test the mouse to see if the problem is resolved. Check for Windows configuration issues. Windows must be configured to use Bluetooth devices in general. Click "Start" > "Control Panel" > "Hardware and Sound" > "Bluetooth Devices". This opens the Bluetooth Devices window. Click the "Options" tab and check the box next to "Allow Bluetooth devices to connect to this computer" if it is not already checked. Click the "OK" button. Test the mouse to see if the problem is resolved. Check for installation issues. Your particular Bluetooth mouse must be properly installed on Windows. If the mouse is not recognized at all by your notebook, connect a wired mouse. Again, click "Start" > "Control Panel" > "Hardware and Sound" > "Bluetooth Devices". Click the "Add" button to start the Bluetooth Device Wizard. Follow the prompts in the wizard. When the wizard finishes, test the mouse to see if the problem is resolved. Check for location issues. The device may be either too close to or too far from your notebook. Move the mouse progressively closer and farther and test to see if the problem is resolved. problems with Bluetooth enabled devices

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Wireless Mouse and Keyboards reconnecting

Not sure how helpful this will be to a lot of people but one of the common questions seems to be how to reconnect after changing batteries IE changed batteries and now my mouse/keyboard won't work at all.

Seems that most of the time people forget that they have to
1- push the connect button on the usb receiver and that should be right on top of the unit since these ones are not usually hidden and are easy to push without the paperclip
2- push the connect button on the mouse/keyboard (needs a paperclip)
Once that is done the devices should find each other and establish the connections to each other again. These connections should remain in effect until the batteries die on you again at which point you will need to do this procedure again.

Should also note that the connect buttons on either your mouse or keyboard are small buttons and usually recessed in the bottom of the devices, this keeps them from getting hit or pushed all the time, so a paperclip is usually recommended to push the buttons with. Also as a final thought connections need to be made fairly quickly so check out your devices to see where the buttons are located at and get your paperclip ready, you only have somewhere between 5-15 seconds to make the connection or else you have to start the whole thing all over again.

Hope this helps some of you

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Bluetooth on my dell inspiron doesnt light up but the power is on and the monitor is only show auto detect then went black

You may have to pair each device again. The mouse is paired already but the keyboard and other devices you have to pair up with the computer again somewhere along the line they were turned off and deleted in the program files. You can get further assistance at

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My mouse pad does not scroll up and down

If restarting doesn't work, then try reinstalling the driver for the mouse pad. You should be able to find the driver from your manufacturer's website. If you provide the make and model and perhaps service tag of your laptop, someone may be able to provide more assistance.

Mar 28, 2011 | E-Machines eMachines Desktop PC

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If i leave the mouse untouched for a few minutes. I lose connection . What could be the problem please ?

Hi there!
Actually the mouse doesn't have to do with losing your connection. You may have set your computer to auto sleep or you may have activated a power saving option or perhaps a Parental Control function that limits the usage. Check your computer settings for any of these functions.
It would be better if you'll explain your issue further. You may also check your cable modem for any signal issues. There are connection drop off's usually caused by a bad connection for your internet provider.
Have a nice day!

Jan 31, 2011 | Computers & Internet

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I just purchased my first laptop...and do not like the touchpad...I want a wireless mouse...can I use a wireless mouse without being connected to other words can I use a wireless mouse while...

Yes, the mouse most likely uses Bluetooth to communicate with your laptop and is independent of your wired/wireless connection to the internet. The mouse should have come with an adapter that plugs into one of your USB ports. Plug it in and once the drivers load (automatically), your new wireless mouse should be working!

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Hi, back again. I bought the Bluetooth Super Mini Keyboard with Touchpad (ASK-3462) and I cannot get it to pair with my Dell Inspiron 6000. I use the Connection Wizard and I only get as far as a question...

hi there,

  • try to do removing the battery on the device for a while.
  • follow the the procedure on the manual & make a new procedure on pair
in some instance you must able to pair the device in 10 second.

hope this initial info/idea helps.

let me know for further assistance.

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start (button) select control panel / system / hardware / device manager / mice & pointing device / double click, select wheel mouse (or whatever mouse you have) right mouse click, properties, select use this device (enable) - But I'm surprised you are having trouble with it.. Have you changed anything recently? Have you always used a ps2 mouse? Try connecting the mouse & re-booting the pc.. Also make sure it's plugged into the correct port, not the ps2 keyboard port.. Especially checkif you are using a usb keyboard.. Rgds

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What model is it, is it Infrared or bluetooth. Most units have a connect button underneath, you have to "connect" the units to the base. Usually by pressing connect on the receiver first, or by using the software if its bluetooth. Then connect the others.

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Bluetooth connection on laptop

u can uninstall & reinstall the bluetooth driver !

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