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You need to clarify :
1. Your printer cannot print color even though it prints color well from a test page;
2. Your printer cannot print color in a test print page.
If it is the first one, then you have to set it properly in Window Print Configuration page of that printer;
If it is the second one, then you have to check whether you have installed the color ink cartridge properly in the printer. If the color ink cartridge is installed properly, try to replace another new color ink cartridge. Finally it is still not work, then you have to bring back to the repair center.
The printer will have a message in the screen saying roughly how many pages are left in the toner cartridge if the toner is running low. Try printing a "configuration page" by pressing "ok", arrow down to "information", arrow down to " print configuration page", then press "ok". If this page prints you still have toner left.
Try this solution from Glyph1: http://www.fixya.com/support/t5375375-printer_keeps_printing_blank_pages_non
Chances are it's some kind of software problem. I've had this problem many times in the past, but unfortunately I can't remember how I solved it. Glyph1's solution is sound in my opinion, if you still have problems after that let us know and we can try some other things :)
This is common problem with Brother Printers. I am going to assume you are using Non-Brother branded ink cartridges. Brother cartridges have a cleanser in the ink that most generic cartridges don't have. This in turn causes the jets to clog and not allow ink to pass through them. The fix is to go buy a couple of Brother cartridges and do a cleaning with those cartridges. You may spend some money doing this as a cleaning wastes a lot of ink, but it will clean the injection lines and fix the printer. You could also consider buying a new printer. I know this is not the answer you were looking for, but it is the true answer. I just bought a new printer due to this fact.
In case of a problem or clarification or my solution was insufficient, don't hesitate to post me a reply.
If you are satisfied, rate my solution with the "thumbs" or (even better) add a testimonial.
Yes, there is a number for Epson printer technical support. Assuming you are in the US or Canada the number is on this web page:
If you?re interested in troubleshooting this further let us know and please don?t forget to rate this posting.