I tried connecting a DL3700 Pro that is "new" but been in storage for several years to a known good power source. There are no lights on the panel after turning it on (switch to |). The original power cable can not be located so I am using any one of several computer power cables that get accumulated over the years. I have not even bothered to put in a ribbon, connect it to a computer or put in paper ... I should get lights on the panel even if only telling me "paper out". Any thoughts on what to look for next - an interlock of some kind or is that power cable unique to this machine?
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1. Confirm the USB port on the computer you are connecting your printer to is being recognized by your computer. The easiest way to do this would be to plug a known good USB Memory stick into the USB port you want to use. If you can read the contents of the USB Memory stick then the port should work. Remove the Memory stick, start the printer installation program (Make sure you don't the printer connected), want until the setup program tells you to connect the printer before you attach the Printer's USB cable.
If the printer isn't recognized try a different USB port, when picking a new USB port to try select a higher priority port, for example in increasing priority from, an external USB hub, a powered external hub, a monitor based hub, USB ports on the front of the computer, up to the USB ports at the computer rear. For USB ports on the same circuit select an USB 2.0 before an USB 3.0 port
Chuck, I certainly sympathize with "tech support" that isn't, and with you on printers that don't get new drivers when new versions of Windows com out.
I'd be happy to enter a dialog with you to try to help you.
Have you tried another computer, hopefully running something different?
What connection are you trying to use? Does the printer have any alternative connection available? (say, USB or network)
When you first plug it into the computer, does the computer sense it's there and look for drivers, or does it ignore you?
Good day! Here are some tips I can share to you on how to troubleshoot the problem. First, check physical connection. Check power cable for any visible defects. Replace cord if there is. Make sure the power source is a known working one. Try not to use any power strips, plug printer straight to the wall jack without any extensions. With the power cord plugged in to a known working outlet, unplug and replug it in the back of the printer's power supply. If still no power, press the power button of the printer. Hope I can help you more on this. Good luck!
If no, It sounds like Faulty Cord or might be Fault Power Supply Unit ( Adapter/Switch/Fuse ).Also, try removing the print head before replacing the power supply. Many times the print head fails and
printer won't power up. If it powers up with the print head removed,
you're good to go with a new print head.
The next suspect would be PCB. If that is at fault, keeping in mind the Age of Printer, better to Purchase a New One as it does not make any sense to pay more for repair than Investing in new one.
Have you loaded the scanner driver software on your PC? Is the printer connected to the PC using a known good cable plugged into the proper receptacles? Is the scanner plugged into a known good power source? Is the scanner turned on? If you use one of the USB ports, your PC should automatically display NEW HARDWARE FOUND on your screen, and willl then ask if you want to install it using the SCANNER AND CAMERA INSTALLATION WIZARD.. You can also left click mouse on WINDOWS START, left click on CONTROL PANEL, and left click on the SCANNERS AND CAMERAS ICON. A new window should appear. Follow the instructions on this SCANNERS AND CAMERAS window, and you should be able to get your scanner working.
There is a problem with the proximity sensor for the top door. I have took mine off and soldered the connections over to trick it into thinking the door is closed all the time. I am trying to source a new part
Hi, This issue could be due to two reasons 1). The power adapter of the scanner could go bad and needs to be changed, and the other the Scanner it self is gone bad, however you can try few steps given below. 1.Remove the scanner power adapter and clean the metal contacts on both the ends also clean the metal contacts on the scanner as well if possible. 2.Reseat the power adapter on both the ends. 3.Plug the scanner to a different or known good power source 4.Disconnect and bypass the power extensions if used and connect the scanner directly to the wall jack. 5.Try a similar know good power adapter. Regards Malik Khan
You can download the drivers from Lexmark website. If it is just the power cord, you may be able to find one from another piece of equipment that will work. But, if you lost the "brick" for the power supply that would be harder to replace.
A new printer would probably cost less than replacing the parts. You can get a new Lexmark All-In-One for $60-$99 dollars. The print quality on a new printer would be better, and the cartridges are less expensive.