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Keyboard stopped working

My dell keyboard stopped working,this was after shuting my computer down because my mouse had stopped working, the mouse is now working,i have spoken to techs at dell no help as i have tried all they suggeted apart from taking the computer apart, i think i need driver for keyboard,but that is supposed to be in the computer but its not,both are usb, any help welcome.

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  • snafus Feb 28, 2008

    firstly thanks, my computer is a desktop, although it thinks it's a laptop. It has only usb ports, I have tried a new keyboard this also dose not work, the usb ports are o.k as the mouse will work in any of them and the power light shines on the keyboard.


  • snafus Feb 28, 2008

    THANKS, WIDOWS TRYS TO LOAD NEW HARDWARE, BUT HAS NO DRIVERS SO FAILS.

  • snafus Feb 28, 2008

    If I restart without the keyboard no lights show and it is not recognised by the computer, if I restart with the keyboard attached the light shows, windows then trys to load it but there are no drivers so it fails. Just to keep you thinking.

  • snafus Feb 28, 2008

    i am running xp, and as far as rating anyone, you are all wonderful and please keep helping as we need each others ideas as the so called experts in the call centers presume that we havn't a clue, but we only call them when we have tried everything else.

  • snafus Feb 28, 2008

    I have only 8 usb ports, no PS/2 so could only try another usb keyboard.

  • Anonymous Mar 24, 2009

    my ibm laptop keyboard does not working and my operating system is crash why but every problem started after total keyboard not working plz give me best suggestion

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Hi,
Try Swapping The Mouse for The Keyboard ?
you may have a faulty USB Port On The Computer/Laptop.
Also Which operating System Are You Using Windows 98/2000/ME/XP ?

Another possible Fix, is to wipe the USB Connectors/Contacts on the End of The USB Plugs. ( Computer And Keyboard ) use A Cotton Bud/Swab *****lightly****** soaked with lighter fluid/Petrol/methylated Spirits.

Mike @ Compurepair.

Posted on Feb 28, 2008

  • 2 more comments 
  • Mike Waldron Feb 28, 2008

    Hi,

    Sorry abouit That, The Main Catergory is Laptops.

    my final suggestion ( as you,ve already rated rated my performance )

    Is to go into Control Panel/System/Device Manager. Towards The Bottom, USB Devices. Right click on everything USB related and remove. ( without Keyboard And mouse Connected )

    Then at the top of the page, scan for hardware changes.

    this will then re-find the USB devices. Then plug in keyboard and see if its detected. ( bottom right hand screen ) USB Device Found ( found new Hardware ) If none of this works, you could try re-installing your operating system, which will overwrite any corrupt or missing Files.

    Good-Luck Mike @ compurepair.


  • Mike Waldron Feb 28, 2008

    HI,

    which version of Windows are you using ??

    re-install the operating system. start the computer with your windows CD in the Drive.

    Don,t be too hasty to rate someone trying to help you, unless they stop helping you.



    Mike.



    You can Pay $19.99 For premium assistance.



    If you want a quick Fix.

  • Mike Waldron Feb 28, 2008

    Sorry,

    Don,t you have another Keyboard ( PS2 type )

    I think your problem, is that your Draining your Computer, by using Too Much USB Devices.

    Get rid of the Mouse Or keyboard.

    Mike.

  • Mike Waldron Feb 28, 2008

    Hi,

    i don,t need the Experts.

    i am an expert, i,ll build-repair Computers No Problem.

    Yoou need to get another keyboard Or mouse.

    Too Much On USB ( Draining The Power Supply Unit ) on Your computer.

    thanks For your help :)



    Mike @ compurepair.

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You could try getting a USB to PS/2 adapter, if you have a PS/2 port on your computer. if it is a Dell made in that last 2-3 yrs ir probably doesnt have PS/2. its worth a shot tho.
PS/2 ports are usually Green and Purple. if you do have two, you might go to your local Radio Shack and see if they have any. Let me know if it works.
About the driver, there is no driver for the keyboard, except the generic USB keyboard driver in Windows.
If the keyboard is truly dead you might just go buy another one (or trie to get one from Dell, if its under warranty).

Posted on Feb 28, 2008

  • Caleb Scansen
    Caleb Scansen Feb 28, 2008

    is there another computer that you could try this keyboard on? of so, you may want to try the keyboard on that one. otherwise i'd do like Compurepair said and reinstall Windows (not reformat, reinstall, or repair).

    But he may be right in that it is draining your power supply, i kind of have my doubts as Dell puts in PSUs with enough wattage for the amount of USB ports and system devices.



    And as to being an expert, i also am an expert.



    Best of luck to you.

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