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I had a Fridadaire model and had the same problem. It could be 3 things. 1- the weight came loose that balances the drum. 2- the bracket that is attached to the drum could have cracked. 3. the bearings to the drum have worn out. All of these problems involve taking the washer completely apart. This is big process, but if you have time and patience it worth it.
Is this model belt driven?
2 possible issues with your washer. 1 or both the support shocks or springs have broken the drum would look off center even when empty or rear bearring has worn out. this is a very common problem with the fridgidaire washer... (this kenmore is a frigidaire model) problem is caused by very hard water (well water) or improper use of detergent. this machine uses a High efficency type detergent, marked by "HE" on the detergent container
You need to replace the drive block and basket drive. You can download a tutorial to get you started at www.shop.washermd.com. The gearcase replacement tutorial will put you in the right direction. Dave
This is the 2nd time I have this problem.
IF you look thry the drum to the back you should see 3 screw heads. Mine has one screw still in the hole and 2 empty holes.
This requires the drum to be removed (like take the drier apart). Behind the drum is Asmbly-shaft (ball hitch) (item 32 in the parts list). This what the 3 screws screw into.
I spent 2 days trying to put the screws in without removing the drum not possible (no way to hold the drum in place)
The first time I had to replace the drum because it wore the rim through.
I have to get 3 new screws and some thread locker.
I recommend that you check the screws every month, Use a long phillips screw drive
I have a kenmore front load washer, model: 417 42042100 It makes loud noise and becomes louder during the spin cycle. The drum is loose when I inspected through the front door. My problem is how to open the cabinet and replace any broken parts.