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My new philips hard drive is not being recognised by my laptop anymore (its only 2 weeks old). the light comes on but it does not do the usual run through of contents anymore. i cant find it in my computer.. whats wrong? please help

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HI aoi,

There is no clear indication that a hard drive is about to fail, but there may be several warning signs that trouble is on the horizon. Excessive drive noise (such as loud clatters or whirring noises) can be one common warning sign. Other warning signs may include unusual read/write errors to the drive, often leading to the BSOD (Blue Screen of Death), in which the computer freezes and the screen turns blue.

If the laptop is under warranty, contact the laptop’s manufacturer for service. Some manufacturers may honor the warranty for a marginal drive if the technician agrees that the system is unusable or a total failure is imminent, but other manufacturers may not agree to replace the drive until it actually fails. If the laptop is not under warranty, contact your nearest full-service PC repair center such as CompUSA or Best Buy. They may be able to arrange a depot repair, though the task may take several weeks and cost you a fee. Always get a price and time estimate in writing before giving permission for a repair job. Remember to back up your data before dropping the laptop off for service

Posted on Feb 28, 2008

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